Sam Gregg Email & Phone Number

Minneapolis, Mn, Us

Erlanger, Ky, Us

• Handled access control requirements for multiple systems and applications within aglobal organization• Managed onboarding and offboarding tasks such as account and access creationand termination for 11,000 employees• Identified and implemented appropriate user security needs• Executed group management based on user requirements• Consulted with help desk team and end users to resolve IAM issues and incidents• Made recommendations to improve account management security• Collected verifications and authorizations required for user access requests• Implemented changes to accesses based on audit findings to ensure regulatorycompliance• Developed and documented new processes and procedures

Cincinnati , Ohio, Us

• Created accounts and manage Active Directory access controls for 300 employees• Ensured all tasks were completed in compliance with HIPAA regulations• Researched and implemented new technologies into the environment• Virus remediation and drive encryption through security software• Handled hardware and software issues for laptops, mobile devices, and medicalimaging workstations• Provided proprietary medical imaging software support for doctors and hospitalsthroughout the US and its territories• Participated in rotating on-call support schedule

Tokyo, Kanto, Jp

• Initiated onboarding and termination procedures for over 33,000 employees globally• Provisioned SAP access controls• Managed Microsoft Exchange accounts and permissions• Integrated users from acquired organizations into environment• Created documentation for new processes and procedures• Provided hardware and software support for desktops, laptops, and mobile devices• Handled local, national, and international IT support• Once promoted, independently oversaw the IT support needs of local downtownoffice

• Operated print queue and ticketing system• Managed large format printers responsible for hundreds of prints daily• Performed troubleshooting tasks on large commercial printers worth up to $90,000• Escalated maintenance issues to vendor technician when necessary• Performed manufacturer recommended periodic maintenance tasks

• Trained and supervised newly hired coworkers on printing and press maintenance• Operated automatic and manual printing presses to complete orders on time• Cleaned and prepared screens for image exposure• Printed apparel for clients such as TQL, Cincinnati Zoo, and Cincinnati Public Schools

• Ensured quality customer experience• Assisted customers through diverse menu options• Inventoried daily perishable stock for overnight reorder or morning repurchase• Operated company Facebook page to engage customers based on website analytics

Cincinnati, Oh, Us

• Performed hands-on recruitment of potential students• Lead visitors on tours of the Art Academy campus• Mentored incoming freshman to acclimate them to the university setting

Cincinnati, Oh, Us

• Performed troubleshooting on desktops and laptops• Configured and maintained standard and large format printers• Reported to lead IT specialist with summaries of students' technical issues

Aws Re/Start Program

Certificate Of Completion, It Support Program

Bachelor'S Degree, Fine And Studio Arts

High School Diploma