As the HR, Training, and Education Director at Watson Mills & Design and Schacht Mill Works, I focus on aligning our team with the company’s Focus on one-of-a-kind design and Passion for creating a generational impact. My role centers on fostering leadership, growth, and development across all levels. This includes building a culture that reflects our Values of leadership, authenticity, and care. I am responsible for developing career paths, establishing recruitment pipelines through… Show more As the HR, Training, and Education Director at Watson Mills & Design and Schacht Mill Works, I focus on aligning our team with the company’s Focus on one-of-a-kind design and Passion for creating a generational impact. My role centers on fostering leadership, growth, and development across all levels. This includes building a culture that reflects our Values of leadership, authenticity, and care. I am responsible for developing career paths, establishing recruitment pipelines through partnerships with schools, and ensuring the personal and professional growth of our employees as we continue to expand and thrive together. Show less

Accomplished Operations Leader * IT Strategy * Creating Efficiencies * Facilitating Business Scalability and Growth. Currently working with multiple companies to assist in their sales growth, employee retention and training, and business operations to improve profits. I also assist in the development of a sustainable culture built on a foundation that can carry on with little management or oversight by ownership.

**** As a leader I am dedicated to Knowledge Management, I integrate the responsibilities of ERP Implementation Specialist and IT Development Manager to drive our organization's success. At SSM, I develop and manage project plans, timelines, and milestones for ERP implementation, ensuring alignment with business objectives. I configure INNERGY ERP system settings and customize modules to optimize business processes. Planning and executing data migration from the estimating software, I ensure data integrity and accuracy. I conduct training sessions for end-users, providing ongoing support and troubleshooting.
**** Coordinating the integration of ERP systems with other business applications for seamless data flow is a key part of my role. I monitor system performance, making necessary adjustments to optimize efficiency. I work closely with business leaders, IT teams, and external vendors to ensure successful implementation, regularly providing updates and aligning IT initiatives with business objectives. Supporting a team of project managers, production managers, and operations managers, I foster a collaborative and innovative environment.
**** I oversee the planning, execution, and completion of IT development projects, ensuring timely delivery within scope and budget. I develop and implement IT strategies aligned with business goals, prioritizing projects based on organizational needs. Designing and architecting IT systems and applications to support business processes, I ensure scalability, security, and maintainability. Promoting a culture of continuous improvement, I stay updated with industry trends and emerging technologies such as AI, Power BI, OpenSpace, MS Projects, and INNERGY.
**** Over the past six months, our team has achieved significant milestones, including the successful replacement of a legacy ERP within three months and achieving 100% integration of INNERGY into project management, production, and purchasing within six months.

As a Business Development Professional in the millwork industry, I specialized in generating leads and facilitating the transition of companies from outdated solutions to INNERGY's advanced ERP systems. My expertise lay in deeply understanding the unique needs and challenges of the millwork sector, allowing me to effectively communicate the value of INNERGY's solutions. I successfully identified and pursued new business opportunities, leveraging market research to tailor my approach. My role… Show more As a Business Development Professional in the millwork industry, I specialized in generating leads and facilitating the transition of companies from outdated solutions to INNERGY's advanced ERP systems. My expertise lay in deeply understanding the unique needs and challenges of the millwork sector, allowing me to effectively communicate the value of INNERGY's solutions. I successfully identified and pursued new business opportunities, leveraging market research to tailor my approach. My role also involved guiding clients through the process of upgrading their systems, ensuring a smooth transition and maximizing the benefits of INNERGY's ERP solutions. Collaborating closely with technical teams, I ensured that the implementation of these systems was aligned with client expectations, driving both operational excellence and business growth in the millwork industry. Show less

I was recruited as a Knowledge Management Specialist to help revitalize various processes. I skillfully implemented the INNERGY software and Office 365 suite, which significantly improved the efficiency and productivity of the Drafting, Engineering, and Project Management departments.In addition to this, I took the initiative to create comprehensive operational procedures for each division, ensuring that all team members were well-equipped with the necessary knowledge and resources. I… Show more I was recruited as a Knowledge Management Specialist to help revitalize various processes. I skillfully implemented the INNERGY software and Office 365 suite, which significantly improved the efficiency and productivity of the Drafting, Engineering, and Project Management departments.In addition to this, I took the initiative to create comprehensive operational procedures for each division, ensuring that all team members were well-equipped with the necessary knowledge and resources. I also worked closely with the leadership team to identify and implement strategies for enhancing employee performance, fostering a positive work culture, and streamlining the acquisitions process.Overall, I am proud of the substantial impact my efforts had on the organization, and I am confident in my ability to excel in any knowledge management-related role. Show less

I serve the organization as a cross-functional collaborator and leader, identifying problems within the organizational functions and building innovative, creative solutions to resolve them, working within every company division to drive enhancements. In this role, develop workflow diagrams to create process improvements, implementing lean, efficient practices into business operations. As a result, I identified an opportunity to increase revenue by reducing defects in customer orders… Show more I serve the organization as a cross-functional collaborator and leader, identifying problems within the organizational functions and building innovative, creative solutions to resolve them, working within every company division to drive enhancements. In this role, develop workflow diagrams to create process improvements, implementing lean, efficient practices into business operations. As a result, I identified an opportunity to increase revenue by reducing defects in customer orders, reducing defects by 70% within 6-months of workflow improvements, yielding $700k in cost savings to the company.In the 4th quarter of 2021, I worked with the Estimating Department to improve process management and then created a workflow that has increased weekly bids by 25% with an average weekly bid amounts totaling 3mm. The department has set record sales in December and January which is due in part to the focus of managing the bid opportunity pipeline. Show less

From 2010 to 2016 I worked as the Computer Division Help Desk Manager. I was initially recruited to lead the computer division, leading a team of 8 IT professionals and implementing process improvements that decreased help desk ticket time by 200%. I also worked with new sales-people to assist in developing new business to business contacts. I then returned to the business in 2018, serving as a contracted client engagement specialist, onboarding new clients, and conducting business… Show more From 2010 to 2016 I worked as the Computer Division Help Desk Manager. I was initially recruited to lead the computer division, leading a team of 8 IT professionals and implementing process improvements that decreased help desk ticket time by 200%. I also worked with new sales-people to assist in developing new business to business contacts. I then returned to the business in 2018, serving as a contracted client engagement specialist, onboarding new clients, and conducting business development functions for the company. My efforts have resulted in average revenue increases by 15% annually through successful marketing and client engagement.In the last quarter of 2021, I worked directly with a new government client and the engineers of VIP to onboard 100 employees and their network which was spread out over 11 divisions under one management contract. I developed the program and performed the training of the full-time onsite technician. Show less

I’ve earned a reputation in my career as a turnaround champion. In this role, I demonstrated my turnaround expertise by managing sales, estimating, orders, talent management, production, project management, and third-party vendors, taking a poor-performing operation and driving revenue growth and strategic business changes.

I was hired into the organization to deliver IT support for 7 offices in 5 states nationwide, conducting day-to-day IT support, procuring state-of-the-art technology to improve business efficiencies, and integrating new software into existing legacy systems. As the IT Resource Manager, my responsibilities are managing help desk support, resources, and information for KSQ Design’s 7 locations. I assist and manage the support of over 100 workstations, 18 servers and 30 separate… Show more I was hired into the organization to deliver IT support for 7 offices in 5 states nationwide, conducting day-to-day IT support, procuring state-of-the-art technology to improve business efficiencies, and integrating new software into existing legacy systems. As the IT Resource Manager, my responsibilities are managing help desk support, resources, and information for KSQ Design’s 7 locations. I assist and manage the support of over 100 workstations, 18 servers and 30 separate applications. Help desk support includes the research, deployment, and maintenance of all hardware and software. Management of resources include server and network engineers, document management providers, video conferencing, software training, purchasing, and in-house support technicians. Information management includes Office 365 SharePoint, Panzura file cache, and AWS. Management of network security through software, training, and proven backup scenarios. Show less

I was responsible for leading, developing, and motivating our team of Help Desk Technicians to deliver excellent technical/non-technical support with outstanding customer service, satisfaction, and timeliness within the organizations budget. I also ensure that technicians are implementing and adhering to policies and procedures regarding how problems are identified, received, documented, distributed, and corrected. Develop performance measurements, framework and facilitate feedback system to… Show more I was responsible for leading, developing, and motivating our team of Help Desk Technicians to deliver excellent technical/non-technical support with outstanding customer service, satisfaction, and timeliness within the organizations budget. I also ensure that technicians are implementing and adhering to policies and procedures regarding how problems are identified, received, documented, distributed, and corrected. Develop performance measurements, framework and facilitate feedback system to team members on issues such as customer service, communication, and technical skills in order to enhance the quality of support delivered. Create and maintain a training program for increased business, customer service, and technical knowledge. Resolve escalated issues of complex scope that impact the team and overall business objectives. Perform IT installations, configurations and troubleshoot computer hardware and software in accordance with IT Services standards. Act as a further escalation point for unresolved or escalated requests. Analyze incident trends, and recommend and implement actions, with approval, to reduce incidents. Show less

In this position, I managed a portfolio of business valued at over $1MM annually, conducting business development and client engagement practices to drive bottom-line results to the organization.