Samuel Hearst Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, United States

• Implement/onboard transit technology by configuring solution-based software and hardware components• Manage key accounts effectively, resulting in enhanced client engagement and confidence• Identify improvement opportunities based on end-user feedback, provide agency/client training• Advocate for clients by working directly with internal teams including engineers and business development• Analyze system logs for operational miscues and provide guidance for best practices

Atlanta, Ga

• Directed and oversaw airline hospitality operations to ensure optimal passenger satisfaction levels• Coordinated with cross-functional operational teams to optimize resource allocation• Managed daily logistics ensuring specific arrival and departure flight requirements were met.

Atlanta, Ga

• Led a 30+ member team at a buffet restaurant, prioritizing food safety, conducting monthly inventory audits, managing expenses and ensuring exceptional guest experiences.• Managed monthly inventory of up to $75K, consistently under budget by 2-5%• Implemented guest satisfaction strategies resulting in an increase of positive guest surveys by 30%• Tracked inventory, food, produce, and paper purchasing, successfully maintaining a weekly budget of $17K• Provided comprehensive staff management across all areas including cash control, procedures and training

Norcross, Georgia, United States

• Lead restaurant operations including dine-in, carry-out, catering, delivery, and mobile orders• Guided and supported junior lead members in accomplishing daily tasks, projects, and objectives.• Supported GM by maintaining a low food cost of 27%, 3% below budget.• Responsible for evaluating, hiring and training more than 30 staff members. • Maximized profits by 14% by managing labor and food costs. • Consistently maintained food safety compliance (Gwinnett County) above grade A.

Hartsfield-Jackson Atlanta International Airport

• Analyzed the logistics of passengers requiring assistance for up to 60 arrivals, departures and connections• Utilized weekly, daily and hourly forecasts to determine amount agents required to meet demand for timely service• Reviewed reports and data to validate agent performance and meeting KPIs

Hartsfield-Jackson Atlanta International Airport

• Processed and maintained payroll operations for more than 300 employees on a bi-weekly basis. • Calculated and updated payroll files, net salaries, deductions and withholdings. • Organized and maintained employee schedules. • Prepared and delivered multiple reports across 3 accounts. • Achieved 3-year in a row legendary service award and the #1 Star Performer of the Year in 2007.