Samuel H. Email & Phone Number

Union City, California, Us

Provide day to day helpdesk support to all end users in the Ariat office and remote users.Work closely with US based infrastructure team and help support end users from other officesSupport of all end user desktops, laptops, printers, mobile phones, peripherals and other devices.Ensure proper documentation, notification, escalation, tracking, and follow up of all helpdesk ticket incidents.Identify and learn appropriate software and hardware used and supported by the organization.Provide initial troubleshooting of all system service and network connectivity issues.Creation/maintenance of user accounts in Active Directory and Exchange.Maintain an accurate inventory of all IT assets, contracts, vendors and licensesCreate and maintain user-facing documentation, office specific IT policies, SOPs, and IT procedures.Zoom Conference rooms setup and maintenance.Setup and manage phone lines for Customer Service and Retail Stores.

Menlo Park, Ca, Us

Provide user support onsite and remoteUtilize established internal ticketing system to track open issuesInventory and asset management (deploy, maintained, upgrade, and dispose/ewaste laptops and tablets)Apple/Windows Device management / MDMImaging (Windows and Apple) laptops. New laptop deployment and systems managementConference room preventative maintenanceLarge meeting AV supportInternal Knowledge Base DocumentationSoftware and Hardware troubleshootingTesting and qualifying new hardwareSaaS User Admin

Industry, Ca, Us

Maintain an in-depth knowledge of complete line of products and services.Embrace and learn the Video Surveillance / CCTV technologies and their applications.Provide product demo and technical training to the sales team and customers.Test and evaluate surveillance cameras, DVR cards, stand-alone or PC-based DVR, systems, and peripherals.Build and test PC-based DVR systems to customer's specifications.Provide prompt and effective customer service and technical support.

Currently maintaining and update content for the company website and SEO OptimizationSet clear expectations and goals for the website. Track progress against timeline, milestones and budget, revise as needed.Developed the front end and UI using tool Dreamweaver CC, Muse CCFilm, edit, and embedded the product promotion video to the website using Premier CCEditing product photos and create photo effects using Photoshop CCSet clear expectations and goals for the marketing campaigns. Executes email marketing campaigns topromote company events and products.Manage Ad campaign budgets and coordinate marketing activitiesAnalysis website traffic dataMonitor, review and report on marketing activity and resultsTroubleshoot customer product questions and problems by phone and emails

Create, design, run, and maintain websites for clients (insurance company, learninginstitution) using software: Dreamweaver, and programming language: HTML5, CSS, and JavaScript.Coordinating with the clients regarding their requirements and meeting the requirement in an economic method.Linking customers’ website with 3rd party add on tools (Google Apps, Paypal, etc) Responsible for resolving any issues that affect any customers' web site (web hosting, webpage functionality, and web page content update).

Developed and maintained the company web site using Dreamweaver CS5, HTML5, CSS,and JavaScript. Set up and maintained the company servers and networks. Also provided software and hardware technical support (provided software fix, software tutorials, and upgrades) for all company PCs.

Received service requests online, provided door-to-door service. Support customers to fix anysoftware (backup data, OS problems or reinstalling OS, and data recovery, etc) and hardware (hard disk, ROMs, and memory, etc) problems. I also help customers to custom build their own PCs.

Concord, Ca, Us

Participated in the development of a multi-function printer driver in C and C++.Performed quality assurance activities to ensure the final products met its specifications.

Master Of Science, Computer Engineering

Bachelor Of Science, Computer Science