- Lead the system and users requirement gathering to start development- Responsible for the development of the Android mobile app Development- Responsible for technical user support. My technical approach has helped to automate most ofthe repeated support questions- Partner with customer support to understand the most frequent technical challenges fromusers.- Collaborate with the Dev Oops team to constantly optimize the system.- In constant reach with the payment provider to ensure the smooth running of payment API

- Responsible for the development of both the front-end and backend of the e-commercewebsite- Participated in every step of development and signing up of vendors- Optimized website for better performance- Develop tools that assist vendors to manage stock. This led to an increase in vendorsuploads by 15%- Optimized the checkout process for customers that increases quick checkout by 25%- Partnered with the Account department for revenue audit

• Domain, Hosting, and Website development• Implementation and deployment of LAN network for data and voice.• User training on best cyber security practices to avoid hacks and loss of data. Thus further increasing security by 45%.• Implementation and deployment of Active directory server and file server to manage users, computers, and files.• Constant optimization of systems to ensure smooth running• Drafted user manual and system policies• Partnered with Vodafone and SURFLINE to deploy WAN with redundancy to avoid downtime• System audit that ensures proactive measures are taken to salvage any system error that will impact performance.• Partnered with a third-party software development company in gathering system requirements for the development of a client management portal.

• Domain, Hosting, and Website development• Implementation and deployment of LAN network for data and voice.• User training on best cyber security practices to avoid hacks and loss of data. Thus further increasing security by 45%.• Implementation and deployment of Active directory server and file server to manage users, computers, and files.• Constant optimization of systems to ensure smooth running• Drafted user manual and system policies• Partnered with Vodafone and SURFLINE to deploy WAN with redundancy to avoid downtime• System audit that ensures proactive measures are taken to salvage any system error that will impact performance.• Partnered with a third-party software development company in gathering system requirements for the development of a client management portal.

• Preparation and organization of student handbook• Within my first year as an instructor, I had the responsibility to ensure 152 students who had previously taken their exams and failed to pass their next retake. I accomplished this with a demonstration approach to teaching.• I partnered with the head of the department to review the student syllabus which increases student success in their exams by approximately 62%

• I set up and manage all IT systems and users• Responsible for planning, deployment, and management of all IT systems• With the approval of management, I drafted the user manual, and IT system usage policies.• I automated the IT system that allow smooth operations that boosted productivity by 15%• I created a backup data server. This implementation saves the company some 50, 000 Ghana cedis which could have cost the company if the redundancy was never implemented.• I partnered with the accounting department to ensure revenue audit and assurance

Responsible for syllabus and training materials compilation, class fixing and time table, project supervision and certification

• I developed a more dynamic real-estate property website that increased revenue by 35%• I was responsible for up, maintenance, and optimization of the company LAN systems.• I expanded the company LAN to cater to both mobile and station users. This increased productivity by 25%.• Involved in the development of a client portfolio database system. The system assists the management to get direct access to client information without going through tons of papers.• Drafted system compliance and usage policies. The approval saves the company from misuse of IT systems and resources.• I planned and deployed an internal communication system that makes communication between staff at various departments easier. This eliminated the movement of staff from one department to another before communicating.• I constantly trained users on best cybersecurity best practices to avoid hacks and data theft

• Responsible for updating website contents• Adding new features and updating old features• Installing and upgrading new and old plugins• Taking pro-active security measures to avoid website hijack