Iduh Samuel Email & Phone Number

United States

Lagos

• Troubleshooting advanced technical issues on the telephone and remote sessions for enterprise customers within the EMEA region and the East coast of the US.• Key contact for high-level troubleshooting, and debugging complex escalated issues for the resolution of high impact or pervasive issues.• Deliver business-critical advisory and guidance for corporate customers including issues escalated to the highest level of management.• Utilize demonstrated technical skills and leadership to assist with the resolution of issues and remove any adoption blockers.• Execute, manage, and lead customers & partners through the onboarding process by providing remote guidance following best practices.• Collaborate with the product engineering team to resolve product/service issues.• Maintaining a proactive approach to customer happiness, Supporting the Infrastructure as a service platform on Azure whichincludes deployment of virtual machines cloud resources andMigrations of customers' environments from on-premises to cloud.• Troubleshooting and performing repro of Virtual Machines andVMware customer-related issues.• Ensure Meeting Service Level agreements for customers that requiresupport, ensuring first quality response and first-day resolutionprotocols are satisfied, and taking proper documentation.• Escalating service requests to designated Technical advisors for betterinsights on customer issues with possible resolutions.• Ensure Meeting Monthly KPI Goals and Team KPI Goals• Automating cloud system monitoring and operations withPowerShell scripting.• Support Windows and Linux Virtual Machines on the MicrosoftAzure Cloud Platform. identifying and correcting customer satisfaction concerns before they become problems.

Lagos

Helped with Customers Subscription Management, With regards to providing timely and efficient information about the products, subscriptions, and services. ensuring that our customers have better and more importantly a seamless Support experience.Helping our customers with the products and letting them know what best products and services suites their environment and immediate needs.Helping customers with general billing and subscription issues and helping them with fast resolutions Act as the primary technical contact, and deliver advanced technical troubleshooting and problem-solving solutions for individual customers including, issues escalated to the highest level of management.Collaborate on cross-team and cross-product technical issues by working with colleagues from other teams as needed to resolve customer problems.Collaborate with subject matter experts and escalation managers when additional support is needed.Manage critical issues by setting customer expectations, devising and implementing action plans, and professionally communicating to all parties involved

Oturkpo, Benue, Nigeria

Engaging Customers and tending to their complaints which in turn is given as feedback to management in order to improve services.Organized content calendar for future articles and maintained documentation.Organized and maintained online company files and other digital documentation.Attending to administrative needs of clients and the team.Edited and reworked to publish articles and internal company communications for accuracy, tone, and grammar.

Lagos, Nigeria

Planning and developing social media campaigns.Crafting compelling content or getting it developedPosting content across social media accounts.Engaging with customers on different channels.Analyzing running campaigns.Being on top of the latest social media trends.