Iduh Samuel Email & Phone Number

United States

Lagos

• Troubleshooting advanced technical issues on the telephone and remote sessions for enterprise customers within the EMEA region and the East coast of the US.
• Key contact for high-level troubleshooting, and debugging complex escalated issues for the resolution of high impact or pervasive issues.
• Deliver business-critical advisory and guidance for corporate customers including issues escalated to the highest level of management.
• Utilize demonstrated technical skills and leadership to assist with the resolution of issues and remove any adoption blockers.
• Execute, manage, and lead customers & partners through the onboarding process by providing remote guidance following best practices.
• Collaborate with the product engineering team to resolve product/service issues.

Lagos

Helped with Customers Subscription Management, With regards to providing timely and efficient information about the products, subscriptions, and services. ensuring that our customers have better and more importantly a seamless Support experience.Helping our customers with the products and letting them know what best products and services suites their.

Oturkpo, Benue, Nigeria

Engaging Customers and tending to their complaints which in turn is given as feedback to management in order to improve services.Organized content calendar for future articles and maintained documentation.Organized and maintained online company files and other digital documentation.Attending to administrative needs of clients and the team.Edited and.

Lagos, Nigeria

Planning and developing social media campaigns.Crafting compelling content or getting it developedPosting content across social media accounts.Engaging with customers on different channels.Analyzing running campaigns.Being on top of the latest social media trends.