Modernize aspects of web technologies used.

With the pandemic opening a flood of work from home jobs the Store Care Operator position came to be. The duties of a Store Care Operator are-Little to no in person contact with managers or coworkers, all contact was done via Slack. Using Best Buy equipment, taking calls was the main task of the job, the calls range from general questions all the way to fraudulent issues needing to be resolved.For calls regarding highly sensitive issues they were properly transferred. Calls that regarded questions and/or orders placed could be handled by navigating proper the software.Used Cisco systems for handling calls. Documented calls while assisting every customer.Handled large call queues.Managed time.The operations of a SCO allow a fast call time while providing expert solutions. From scheduling appointments to checking stock for a store cross country. The multiple programs used day to day required a high ability to adapt as well as computing knowledge. Problem solving and customer deescalation without anyone else there to assist. This job required a strong work ethic and a positive attitude along with communication, technological, problem solving, and time management skills.

A fasted paced environment, located off I275 in Tampa Florida the store had lots of customers. The duties of a Customer Service Specialist include- Positive experience while checking out.Sharing knowledge about products.Building a connection with the customer. Take returns and thoroughly check the product. Customer deescalation.Handling transactions of cash sometimes over $1,000. End of the night till pulls from the 25-40 active registers.Answer calls for the store and reroute to other departments. Keeping an organized register and area to provide a clean experience for customers and staff. Well rounded knowledge in technology and a drive to connect the right people with their proper equipment.

Providing a positive customer experience while juggling tasks of stocking, cleaning, or managing money. Building relationships with regular customers was a key element. Trusted with money drops and end of night counting the tills at closing. Shared the responsibility of taking inventory weekly.