Samuel Fisher Email & Phone Number

Eau Claire, Wisconsin

Chippewa Falls, Wi

Temporarily working with workforce resource in Chippewa Falls to help coordinate, facilitate and schedule training opportunities, including their Introduction to Healthcare Academy.Feedback I received from participants:"Sam was a great teacher""...give a big shout out to Sam for being a great teacher. I have learned a lot from being in the Healthcare Academy""..great instructor.""I really enjoyed the academy...""This was very beneficial, full of information and useful tools."

Eau Claire, Wisconsin Area

• Teach Professional Development course on career readiness and professionalism• Assist students and graduates with finding employment during school and after graduation• Network with local employers to promote Globe University and graduates• Document employment and maintain graduate files for accreditation• Conduct employer surveys for feedback on programs and skills• Hire and train career services staff• Author blogs/articles to increase awareness of campus and community events• Assist with daily campus activities, scheduling, and other items as needed• Participate in new student orientation and present departmental information• Organize and oversee quarterly graduation ceremony

Eau Claire, Wisconsin

• Taught Professional Development course focusing on career readiness and professionalism• Assisted students and graduates with finding employment during school and after graduation• Networked with local employers to promote Globe University and its graduates• Documented employment and maintained graduate files for accreditation• Conducted employer surveys for feedback on programs and skills

Eau Claire, Wisconsin

• Managed 150 Sales and Customer Service/Sales Representatives Performance Managers• Assisted with weekly scheduling of management staff to ensure adequate coverage• Utilized call forecasts to ensure proper staffing of service and sales representatives• Ensured daily, weekly, and monthly revenue goals were met• Correlated all staffing, scheduling, and forecasting in order to maximize efficiency/profitability• Maintained all responsibilities of a Performance Manager while in this role (see below)

Eau Claire, Wisconsin

• Successfully managed sales team, ranging from thirty to fifty customer service representatives, on sales performance, customer service skills, call quality scores, and adherence to schedules• Ranked as top manager in call quality and customer service ranking system (95%-100%)• Increased adherence to schedules while reducing attrition and increasing revenue• Strengthened the company’s relationship with their clients• Contributed to daily conference calls with top clients and iPacesetters/Charlton executives• Collaborated with clients to develop individualized sales presentations and scripting• De-escalated customer issues and concerns in a professional manner• Interviewed applicants and assessed their qualifications for the position• Conducted formal presentations for client visits and taught up-training seminars• Created training materials, and coordinated training with operations and recruiting• Sharpened my computer skills with daily use of the following: Word, Excel, PowerPoint, and Outlook), Citrix, Web based applications and report centers, and client Billing and Scheduling Systems (CSG, ICOMS, COMTRAC)• Analyzed and Tracked Key Performance Indicators (KPI’s) such as: Service Level (SL), Average Handle Time of Calls (AHT), Conversion (CONV %), Sales Per Hour (SPH) , Sell-In and Upsell Rates, Call Abandonment Rate, Call Arrival Patterns, and many other client/company specific KPI’s.

Eau Claire, Wisconsin

(see above)

Eau Claire, Wisconsin

Bachelor Of Science (B.S.), Economics

Bls For Healthcare Providers (Certified Through 2016)

Education record