Samuel Fuller Email & Phone Number

Grantham, England, United Kingdom

Grantham, England, United Kingdom

Calgary, Alberta, Canada

Service Writing - served as the first point of contact for diagnosing and qouting for repairs and services for both bikes and skis. Dealt with customer queries regarding ordering, pricing and repair timelines. Junior Bicycle Mechanic - responsisble for maintaining and fixing customer bikes in a timely and professional manner. Ski Technician - responsible for the maintenance and installation of our rental/demo fleet of skis and boards. Worked side by side with customers to offer appropriate technical advice and installed bindings and other key services on new and old skis.

Milton Keynes, United Kingdom

- Fulfilled all supervisor duties in a high-end outdoor store. Managed over 10 sales assistants and maintained the security of the store during and after store hours. - Successfully sustained a customer service index score of 93% and above through maintaining excellent product knowledge and delivering friendly and informed customer service. - Facilitated a storewide order fulfilment rate of over 86% through the maintenance of stock standards and the organisation of back-of-house inventory. - Responsible for managing returns and repair processes for faulty equipment. Built customer loyalty by going above and beyond to manually ensure the customer was aware of their return status at every stage of the process. - Drove sales by analysing the customer's direct needs in order to zero-in on the right products for each individual case.

Lima, Peru

• Independently researched and authored thirteen written reports for the South American Regional Office of the International Civil Aviation Organisation which now serve as training tools for ICAO specialists in the region. • Authored two additional high-level state briefing reports for the Secretary General of the International Civil Aviation Organisation.• Developed a digital mechanism for the publication and subsequent maintenance of the written reports.

Boulder, Colorado

- Conceptualised and authored a weekly column in the university student newspaper that became the most widely read piece in the newspaper for that year- Proofread and edited articles for the editor- Worked alongside the editorial team to develop interesting and unique article ideas

Boulder, Colorado

- Implemented a new campaign that successfully oversaw an increase of over 200% in online traffic to the University Events Calendar website- Wrote original copy and maintained the official university events calendar by editing calendar postings for clarity and content using A.P. style- Managed a targeted digital campaign to increase the awareness of the university’s new online events platform- Conducted workshops for staff and student groups to familiarise users with the events calendar resource

Boulder, Co

- Diagnosed mechanical problems and performed basic bicycle maintenance on student bikes. Changed cables, tuned gears, replaced tubes and tyres, and adjusted brakes- Taught and assisted in the organisation of free workshops that educated students on road safety and bicycle maintenance- Organised stock and inventory systems to facilitate greater awareness within the department of our stock needs

Master Of Arts - Ma, International Relations

Bachelor Of Arts - Ba, History

Activities and Societies: University of Colorado Cycling Team University of Colorado Hiking Club CU International Festival Committee