Sam Herrera Email & Phone Number

Denver, Co, Us

Denver, Co, Us

Seattle, Washington, Us

Seattle, Washington, Us

As the only Senior Manager in our Rentals organization, this role has been focused on leveling up current managers and individual contributors in our leadership development program, specifically with their business and leadership acumen. Currently, three prior individual contributor hires over the past four years, during my Rentals tenure, have been promoted to manager/leadership with multiple IC’s attaining Senior level status. From our senior leadership team, I have also been tasked with leading business critical initiatives ranging from high-level industry events, (NAA/Zillow Unlock) leadership off sites for improved team alignment and the first ever Rentals Sales Advisory Board. All the above with focused alignment on our OKR’s. As the Sales Advisory Board Leader, I was tasked with creating a new career path as an alternative to people leadership. The RSAB is group of “Sales Representatives” that will meet regularly to understand the voice of the customer, communicate that perspective along with the voice of sales to business-critical departments (Product, Ops, Support, Marketing, HR) and collaborate to build solutions for the future, aligned with our OKRs. As a Senior Leader, I was tasked with planning from A-Z: content, speakers, messaging, exercises, etc. to successfully execute business critical leadership off sites that aligned 100% with our mission and OKR’s. When business-critical initiatives need a subject matter expert, I am frequently tasked with their execution, due to my track record and ability to take a vision, reverse engineer it, utilize SMART goals and RACI models as a plan, and communicate with operational excellence throughout to ultimately generate more business-critical revenue. High Team Performance is a given, and personally, I have attained Quarterly Top Performer status multiple times and done so with the largest growth goals, largest books and most senior level IC’s as part of my team.

Seattle, Washington, Us

In 2017, I transitioned to the role of Senior Business Consultant Manager following a solid record of success with Zillow. As part of a recent corporate reorganization of the Zillow sales force, my role requires me to effectively build teams of junior- and senior-level sales team members who meet and exceed the aggressive goals set forth by Zillow. A significant part of my job includes developing a pipeline of motivated, qualified candidates to become part of Zillow’s growing success.Zillow is arguably one of the most outstanding employers in the region. The company supports a culture of a transparency and is led by a CEO who regularly solicits feedback via the “Office Hours Podcast”. Zillow is highly rated on Glassdoor by employees, supports equality in pay (in fact, women on average earn 1-cent more than men), and encourages diversity and inclusion.I strongly believe that success in business is equal parts making the customer happy, and making the employees happy. I strive to create empowered, engaged, and cohesive teams who equally share challenges and success, which is critical to stay motivated and on task to achieve collaborative goals. My responsibilities include: ♦ Oversight of a clearly defined business model that sets forth goals for inside and outside sales teams. ♦ Management of a 10-member sales team within the Central Region, with responsibility for 885 accounts within a market of 7,300+ sellable opportunities.♦ Facilitating communication, training, and educational opportunities within the property management and multifamily community/industry through social media development, execution of training webinars, and attendance at trade events and industry meetings. ♦ Collaborating with national advertising partners to leverage Zillow’s expertise among real estate brokers, home builders, real estate auctions, and ad agencies.♦ Delivering presentations to key contacts to foster positive, interactive, and profitable customer relationships.

Seattle, Washington, Us

In 2015, I was hand-selected to relocate to Denver to lead the rental sales team, which was my first experience in managing Zillow’s marketing efforts for multi-family rentals. The Rentals group operates in a fiercely team- oriented environment that values not just achievement of individual goals, but team collaboration that provides clients with world-class experience. As the Senior Corporate Sales Manager for the Rental Sales division, I managed a large team ranging from 10+ sales executives as well as oversaw one manager who led four direct reports. Our team cultivated new and renewal business for over 4,500 accounts in a market with over 10,000 sellable opportunities.In this position, I was empowered to create and execute a full-scale business plan that included building and training a qualified sales force that drove revenues from business plan initiatives. The primary focus of the plan was developing high-quality relationships with property management companies to introduce Zillow product options to the multi-family rental market. I also invested significant effort into training the sales force. I cultivated true brand ambassadors within the inside and outside sales teams from the ground up. By conducting high-impact sales training and providing on-site mentoring via drive-alongs and on-site client visits, the sales team was quickly producing and achieving beyond expectation. My efforts resulted in exponential growth in primary business to over $4M in sales. In 2016, the team achieved 145% to attainment and 153% to attainment in 2016 with an additional $700K in native advertising.

Seattle, Washington, Us

After transitioning to the role of Director, National Accounts, I maintained productive relationships with major corporate accounts. This growing business segment was poised for exponential growth thanks to Zillow’s growing national and industry footprint.As a dedicated lobbyist, diplomat, and brand evangelist for the company, I seeded and developed new client relationships, while always communicating the growing value of a Zillow partnership. Beyond just identifying revenue opportunities, I provided a full-scale approach to relationship development, including problem mitigation and resolution of complex client concerns.Most notably, I played a key role in the establishment of Zillow’s unique “Zillow Pro for Brokers” program which engaged high-profile, industry leaders like Keller Williams, Re/Max, @Properties, and Howard Hanna. This platform allowed for Zillow to receive listings directly from more than 1,000 brokers, which significantly improved Zillow’s customer credibility and presence. In exchange for the directly-listed properties, brokers received a logo and linkback on property detail pages to help boost their business profile. This successful program is just one example of Zillow’s creative outreach and capacity to build win-win partner relationships.Individually, I achieved significant success as a manager and producer. Some highlights include:♦ Collaboration with national advertising partners to leverage Zillow’s expertise among real estate brokers, home builders, real estate auctions, and advertising agencies.♦ Delivery of presentations to key contacts to foster positive, interactive, and profitable customer relationships.♦ Negotiation and closing of 30+ large, high-value partner agreements with key relators, associations, and MLS listing organizations.

Seattle, Washington, Us

After achieving high levels of success as an inside sales consultant, I was promoted to Partner Relations Manager, where I was responsible for representing the company at trade shows and as a featured speaker from Zillow. In this role, I evangelized the innovative approach Zillow takes to common business practices and partner development by informing audience of the “A-Z” of the Zillow site and providing insight on lead conversion techniques and social media engagement.I solidified and maintained relationships with key industry professionals, which often opened the door for speaking opportunities at some of the nation’s top brokerage advisors in the Southeast region. Some additional highlights of this position included:♦ Met and exceeded company and personal revenue goals each month.♦ Acted as the sales floor lead, a responsibility that was on top of my duties as a traveling company representative.♦ Established successful broker/owner relationships that facilitated future business opportunities.♦ Coached clients on lead conversion techniques to help expand personal business.♦ Turned around common misconceptions about Zillow’s premier “Zestimate” product.♦ Developed superior technical knowledge of the Zillow website, allowing for timely assistance with client needs.

Seattle, Washington, Us

In 2010, Zillow was an emerging company and I immediately recognized that the company’s solid business plan and commitment to excellence had charted a steep trajectory for success in the industry.As an inside sales consultant on the Primer Agency product, I prospected for new business leads by routinely making 100 calls each day. I developed superior technical knowledge of the core Zillow products and became somewhat of a subject matter expert on the company’s business operations. I was also able to quickly resolve any technical issues encountered by clients. In this position, I realized my talent for client acquisition by aggressively pursuing quality leads that were likely to result in client relationships.My most significant achievements included:♦ Exceeded revenue goals and consistently placed among the top company performers, including achievement of the #1 rank in WOW score.♦ Received “Excellent” ratings on client reviews for reliability and promptness in client communication follow up. ♦ Sold the right way delivering exceptional client retention success via long-term relationship building, culminating in a 0% agent cancellation rate.

I founded this firm as a full-service loan origination and refinancing organization that provided assistance to a wide range of home buyers, including first-time home buyers seeking government backed FHA loans. Building the company from the ground up, I hired and managed a team of eight professionals including loan processes, lenders, and an appraiser. Through exceptionally hard work and persistence, I grew the business to more than $100M in loan volume within four years. My keys to success were exceptional customer service, efficient office operations, and tenacious oversight of monthly financial goals needed to achieve desired results. Customer care was our number one priority; beyond just identifying appropriate loan products, the team conducted detailed face-to-face detailed meetings and walked clients through the entire home buying process from pre-qualification through closing.Major successes included:♦ Recognized as the Originator of the Month in 2006 by Red-Hot, Inc., and in 2007 by HSBC for outperforming competitors and earning significant market share. ♦ Achieved a 70% closing relation through exceptional project management and quality control processes.♦ Built an innovative and effective business plan focused on FHA loan programs that secured solid, fixed-rate loan products that avoided the mortgage loan industry hardships and financial crisis.♦ Developed relationships with key vendors, including appraisers, title companies, and lenders that expanded product offerings for clients.♦ Deployed effective marketing strategies resulting in an up to 30% call back rate from cold calling and direct response marketing.