Sam Norman Email & Phone Number

Dublin, IE

• Key Responsibilities
• I lead the Service Tooling team of Atlassian engineers and administrators, owning and managing Atlassian stack, including Jira Software, Jira Service Desk, Confluence and Bitbucket
• Developing and delivering on a strategy providing a reliable and scalable service-oriented platform within the Atlassian stack supporting Production and Enterprise Service Desks, ITSM and Agile framework workflows
• Working with project managers, delivery managers and engineering teams to determine the business value of proposed products and features
• Delivering high quality, reliable tooling to the Service, IT Support and Development teams with a focus on ease of use and agile ways of working
• Communicating the product vision and roadmap to all stakeholders and ensuring alignment to the overall organisational priorities.

Dublin, IE

• Key Responsibilities
• I lead the Service Tooling team of Atlassian engineers and administrators, owning and managing Atlassian stack, including Jira Software, Jira Service Desk, Confluence and Bitbucket
• Developing and delivering on a strategy providing a reliable and scalable service-oriented platform within the Atlassian stack supporting Production and Enterprise Service Desks, ITSM and Agile framework workflows
• Working with project managers, delivery managers and engineering teams to determine the business value of proposed products and features
• Delivering high quality, reliable tooling to the Service, IT Support and Development teams with a focus on ease of use and agile ways of working
• Communicating the product vision and roadmap to all stakeholders and ensuring alignment to the overall organisational priorities.

New York, New York, US

• Key Responsibilities
• I lead the Service Tooling team of Atlassian engineers and administrators, owning and managing Atlassian stack, including Jira Software, Jira Service Desk, Confluence and Bitbucket
• Developing and delivering on a strategy providing a reliable and scalable service-oriented platform within the Atlassian stack supporting Production and Enterprise Service Desks, ITSM and Agile framework workflows
• Working with project managers, delivery managers and engineering teams to determine the business value of proposed products and features
• Delivering high quality, reliable tooling to the Service, IT Support and Development teams with a focus on ease of use and agile ways of working
• Communicating the product vision and roadmap to all stakeholders and ensuring alignment to the overall organisational priorities.

London, Greater London, GB

Provide advice, expertise and oversight for organisations who are investing in business transformation and improvements within their technological systems, with a particular focus on the Atlassian suite.Serving as part Solution Architect, strategic consultant, agile expert, and implementation manager, I am responsible for analysing a client’s current and.

Austin, Texas, US

My mission is to enable customers to successfully implement and leverage AgileCraft as part of their scaled agile solution.This is accomplished in part through partnership with sales and sales engineering during the selling / demo / pilot process and in part through technical and strategic ownership of the account once a prospect has been closed. I also.

London, Greater London, GB

As an Atlassian Accredited Technical Professional (Atlassian certified in Jira Administrator (ACP-JA) & Agile Development with Jira Software (ACP-JSW)), my role at Adaptavist is to help clients conceive, implement, and customise the Atlassian stack for maximum effectiveness.Responsible for working with customers to help them get the most out of their.

Paris, France, FR

Act as the subject-matter expert of Application Lifecycle Management (ALM) Tools on the account, providing a direct contribution into technical leadership and governance in this area.Act as the subject matter expert of the implemented Atlassian Platform (JIRA, Confluence etc…) including its core technologies, plus relationships with plugins and associated.

Paris, France, FR

Managed the day to day High Priority Incident Management Function on a Large Government Contract, running the operation and driving success against the agreed KPI's. I demonstrated control and understanding of own area and I look at business issues and recommend and implement best practice. I always worked to understand underlying issues in the delivery of.

Paris, France, FR

Responsible for a large number of IT Service Desk staff that are at the coalface of the support services delivered to the HMRC. Acting as a point of escalation to own the resolution of operational issues on behalf of the IT Service Centre and HPI team. Provide consistency across the teams in the delivery of services, ensuring process and procedures are.

Paris, France, FR

Facilitated internal and client workshops to develop and agreed SSI processes. Documented workshop output (eg swim lanes, RACIs, Process and Policy Documents) for review and agreement with the client. Support the development of the SSI Policies, Processes and Standards Set.

Paris, France, FR

Responsible for Receiving Management staff who provide impacts for the IT Service Centre in relation to new work being introduced, and for the management of this work on behalf of the IT Service Centre from project into live support. As the Lead I was directly involved in the transition of high-profile projects. Receiving Management's aim is to manage the.

Paris, France, FR

Worked in the Receiving Management team within the Service Centre ensuring ITSC (IT Service Centre) readiness for any new projects, services or applications in which Capgemini will be supporting. Some work that is involved in this includes liaising with all teams within the Service Centre, creating and documenting new process/procedures, defining impacts.

Paris, France, FR

Previously I worked as an Incident Manager within the Capgemini Service Centre on the ASPIRE (HMRC) contract. Within this role I managed several expert incident resolver teams ensuring that all processes and procedures were adhered to and making sure that all incidents were resolved within the selected Service Level Agreement.

Paris, France, FR

Worked as an Incident Handler on the Capgemini Service desk as a temporary employee before being taken on permanently. This role involved taking phone calls from HMRC users, logging fault details, diagnosing and fixing IT related problems.

Co-founded Shropshire's most prestigious Hot Tub Hire company. Ensured Operational effectiveness and legal compliance while actively building customer base and reputation.Sold share for non-profit to focus on other opportunities. Shropshire Hot Tub Hire continues to grow and flourish.

Telford, England, GB