Who is Samuel Pye? Overview
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Samuel Pye is listed as Platform Operations Analyst at Timeline, based in Greater London, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Samuel Pye.
Samuel Pye previously worked as Pensions Operations Executive at Moneybox and Customer Operations Administrator at Vitality. Samuel Pye studied at North East Surrey College Of Technology.
Company email context
Email format at Timeline
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Timeline
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Profile bio
About Samuel Pye
I am a dedicated customer service and communications professional with over ten years of experience in financial services. I have a customer-focused and analytical approach to my work and take pride in being able to build relationships with people, manage teams and think strategically. I’m comfortable working as part of a team and quick to offer help and support to colleagues, as well as being equally adept at tackling project work, managing my own workload, and working to deadlines.Lately I've been involved in the wind-down of the Vitality Invest business, helping with the messaging and communication, complaint handling, monitoring trends and call volumes whilst ensuring the quality of our customer service remained high.
Listed skills include Customer Service, Customer Satisfaction, Customer Relations, Corporate Communications, and 24 others.
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7 roles
Samuel Pye work experience
A career timeline built from the work history available for this profile.
Platform Operations Analyst
Current
Aug 2024 - Present
Pensions Operations Executive
Feb 2024 - Aug 2024
Customer Operations Administrator
Primary responsibility for handling client and adviser queries by phone and email both accurately and in a timely manner, ensuring any follow-up work is completed. Additionally, I monitor and report on inbound call volumes and team performance.Responsible for ensuring complaints are correctly identified and recorded, assisting with the investigation and response which is sent following a complaint.Provide assistance with a range of other processes as needed including client onboarding and AML checks, placing trades, and processing transfers.Provide training for new starters on product knowledge, technical knowledge, and both written and verbal communication.Arrange and assist with training for other members of the operations team in recognising and handling complaints.
Mar 2021 - Nov 2023
Investigator
Investigating complaints referred to the Ombudsman service, specialising in pensions and investment. I also investigated complaints relating to a range of general products and services including banking and current accounts, mortgages, insurance, and consumer creditMaintaining awareness of the regulations which relate to both the way the complaint has been handled and also the subject matter of the complaint.Consider all aspects of the complaint and understand them in great detail but be able to explain it to both the consumer and the business in a way that is clear, concise and persuasive.
Oct 2018 - Feb 2021
Technical Senior Associate
Customer services associate, currently working in the Enhanced Service Team. I have responsibility for providing technical support to the key accounts within Fidelity's adviser service, FundsNetwork.Having joined Fidelity in March 2013 I was assigned to the Brokerline team which provides support and assistance to financial advisers. In the spring of 2014 I moved to the Key Accounts team who provide this service and additional services to large firms and institutional investors.In addition to this, I am engaged with various other ad hoc projects and initiatives, most frequently involving the way in which we communicate information both internally and externally with a wide variety of stakeholders.
Mar 2013 - Oct 2018
Customer Services Agent
Oct 2011 - Mar 2013
2 education records
Samuel Pye education
Education record
North East Surrey College Of Technology
Education record
Wilson'S School, Wallington
FAQ
Frequently asked questions about Samuel Pye
Quick answers generated from the profile data available on this page.
What company does Samuel Pye work for?
Samuel Pye works for Timeline.
What is Samuel Pye's role at Timeline?
Samuel Pye is listed as Platform Operations Analyst at Timeline.
Where is Samuel Pye based?
Samuel Pye is based in Greater London, England, United Kingdom while working with Timeline.
What companies has Samuel Pye worked for?
Samuel Pye has worked for Timeline, Moneybox, Vitality, Financial Ombudsman Service, and Fidelity International.
How can I contact Samuel Pye?
You can use AeroLeads to view verified contact signals for Samuel Pye at Timeline, including work email, phone, and LinkedIn data when available.
What schools did Samuel Pye attend?
Samuel Pye studied at North East Surrey College Of Technology.
What skills is Samuel Pye known for?
Samuel Pye is listed with skills including Customer Service, Customer Satisfaction, Customer Relations, Corporate Communications, Client Focus, Solution Focused, Live Events, and Events Organisation.
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