Samuel Boateng Email & Phone Number

Chantilly, Virginia, United States

• Knowledge of and familiarity in the operation of pan/tilt/zoom camera equipment, automated bollards, magnetometers, x-ray machines, computerized access control systems, CCTV systems, and two-way radio systems.• Responds to unusual or emergency situations at client’s site using the appropriate escalation of force level up to and• including armed response by following established protocol.• Maintains proficiency in the use of all assigned protective equipment, restraint devices… Show more • Knowledge of and familiarity in the operation of pan/tilt/zoom camera equipment, automated bollards, magnetometers, x-ray machines, computerized access control systems, CCTV systems, and two-way radio systems.• Responds to unusual or emergency situations at client’s site using the appropriate escalation of force level up to and• including armed response by following established protocol.• Maintains proficiency in the use of all assigned protective equipment, restraint devices and weapons.• Carry firearm license/permit on person while on duty (Unless local or state law requires the Contractor to maintain the• records)• Controls access to client site or facility through the admittance process; precludes unauthorized access to facilities, and• the conversion, theft, or intentional destruction of physical assets.• Observes and reports activities and incidents, providing for the security and safety of client property and personnel.• Makes periodic tours to check for irregularities and to inspect protection devices and fire control equipment.• Preserves order and acts to enforce regulations and directives for the site pertaining to personnel, visitors, and premises.• Monitors entrances and exits; acts to prevent unapproved or unlawful entry; controls entrances, the movement of people.• and vehicles, and parking.• Perform all tasks in accordance with the duties outlined in Post Orders• Patrols assigned site on foot or in vehicle; checks for unsafe conditions, hazards, unlocked doors, security violations.• Observes and reports incidents or suspicious activity to client representatives or company management.• Responds to incidents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, and other incidents.• Prepares logs and reports as required. Show less

• Replace and repaired PC's and printers at retail locations such as Red Lobster, Home Depot, Target, Giant Eagle, and CVS.• Administered a project to migrate all users from Lotus Notes to Outlook.• Conduct the installation of HP computers with Windows XP Professional by imaging the old PC and migrating the data to the new PC.• Oversee the upgrade of all machines from Windows XP to Win7.• Lead and coordinated the relocation of equipment to a temporary site during office… Show more • Replace and repaired PC's and printers at retail locations such as Red Lobster, Home Depot, Target, Giant Eagle, and CVS.• Administered a project to migrate all users from Lotus Notes to Outlook.• Conduct the installation of HP computers with Windows XP Professional by imaging the old PC and migrating the data to the new PC.• Oversee the upgrade of all machines from Windows XP to Win7.• Lead and coordinated the relocation of equipment to a temporary site during office renovations.• Design and implemented a Windows XP based network.• Manage a project for HP to locate, label and record the details of over five hundred Xerox printers.• Oversee hardware and software issues in both laptop and desktop systems to include software installations and configuration.• Update knowledge-based manuals and websites for technicians to access nationwide.• Implement Active Directory for user accounts and configured end user accounts in Microsoft Exchange.• Keep track of automatic and self-generated service tickets to meet required SLA with 98% accuracy.• Keep detailed inventory of all desktop and laptop parts in a database to ensure replacements were checked in and out accurately during and after a service repair.• Provide onsite diagnosis and repair for multiple large clients (Group Health, T-Mobile, Fidelity, etc.) of all HP LaserJet Printer models ranging from simple 1000 and 2000 series B&W devices to full MFP color devices.• Order parts for all repairs and manage an inventory of spare and salvageable parts to reduce parts costs.• Initiate an onsite depot exchange for out of warranty devices to expedite repairs and minimize client impact.• Provide lead technical assistance and management for Red Lobster corporate printer refresh/reduction and transfer to cloud print services.• Assist WSL with print server setup and configuration when they detached from Weyerhaeuser and become a separate entity. Show less

Fredericksburg, Virginia

• Served existing accounts by analyzing work orders; planning daily travel schedule; investigating complaints; conducting tests; resolving problems.• Established service by studying system requirements; ordering and gathering components and parts; completing installation; performing acceptance tests.• Maintained rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements.• Kept personal equipment… Show more • Served existing accounts by analyzing work orders; planning daily travel schedule; investigating complaints; conducting tests; resolving problems.• Established service by studying system requirements; ordering and gathering components and parts; completing installation; performing acceptance tests.• Maintained rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements.• Kept personal equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.• Documented service and installation actions by completing forms, reports, logs, and records.• Maintained customer confidence by keeping service information confidential.• Updated job knowledge by participating in educational opportunities, reading professional publications.• Accomplishes operations and organization mission by completing related results as needed.• Gained and developed a strong knowledge of the tool in production, equipment, and comprehensive. Show less

Tysons Corner 16

• Implement and follow company standard operating procedures.• Ensure guest service needs are met, adequate staffing and training of all staff members.• Create an employee schedule that balances financial feasibility and ensures guest satisfaction.• Provide direction, coaching and leadership for all employees.• Planning and controlling change. • Managing quality assurance programmers. • Researching modern technologies and alternative methods of efficiency. • Setting… Show more • Implement and follow company standard operating procedures.• Ensure guest service needs are met, adequate staffing and training of all staff members.• Create an employee schedule that balances financial feasibility and ensures guest satisfaction.• Provide direction, coaching and leadership for all employees.• Planning and controlling change. • Managing quality assurance programmers. • Researching modern technologies and alternative methods of efficiency. • Setting and reviewing budgets and managing costs. • Overseeing inventory, distribution of goods and facility layout.• Secure premises and personnel by patrolling property; monitoring surveillance equipment; inspecting building, equipment, and access points; permitting entry.• Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers. Show less

Courthouse Plaza 8

• Implement and follow company standard operating procedures.• Ensure guest service needs are met, adequate staffing and training of all staff members.• Create an employee schedule that balances financial feasibility and ensures guest satisfaction.• Provide direction, coaching and leadership for all employees.• Planning and controlling change. • Managing quality assurance programmers. • Researching modern technologies and alternative methods of efficiency. • Setting… Show more • Implement and follow company standard operating procedures.• Ensure guest service needs are met, adequate staffing and training of all staff members.• Create an employee schedule that balances financial feasibility and ensures guest satisfaction.• Provide direction, coaching and leadership for all employees.• Planning and controlling change. • Managing quality assurance programmers. • Researching modern technologies and alternative methods of efficiency. • Setting and reviewing budgets and managing costs. • Overseeing inventory, distribution of goods and facility layout.• Secure premises and personnel by patrolling property; monitoring surveillance equipment; inspecting building, equipment, and access points; permitting entry.• Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers. Show less

Tysons Corner 16

• Implement and follow company standard operating procedures.• Ensure guest service needs are met, adequate staffing and training of all staff members.• Create an employee schedule that balances financial feasibility and ensures guest satisfaction.• Provide direction, coaching and leadership for all employees.• Planning and controlling change. • Managing quality assurance programmers. • Researching modern technologies and alternative methods of efficiency. • Setting… Show more • Implement and follow company standard operating procedures.• Ensure guest service needs are met, adequate staffing and training of all staff members.• Create an employee schedule that balances financial feasibility and ensures guest satisfaction.• Provide direction, coaching and leadership for all employees.• Planning and controlling change. • Managing quality assurance programmers. • Researching modern technologies and alternative methods of efficiency. • Setting and reviewing budgets and managing costs. • Overseeing inventory, distribution of goods and facility layout.• Ensured operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; evaluating new equipment and techniques.• Secured premises and personnel by patrolling property; monitored surveillance equipment; inspected building, equipment, and access points; permitted entry.• Prevented losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers. Show less

Hoffman Center 22

• Understand target audience and desired objectives for each presentation tailoring each by leveraging existing content and/or creating new content.• Analyzing the needs of the client and crafting a compelling message, strategically positioning our thought leadership and solutions• Reviewing RFP response where adequate to support presentation development effort• Working with client-facing teams to determine clients’ needs and to develop timely and appropriate solutions, customizing… Show more • Understand target audience and desired objectives for each presentation tailoring each by leveraging existing content and/or creating new content.• Analyzing the needs of the client and crafting a compelling message, strategically positioning our thought leadership and solutions• Reviewing RFP response where adequate to support presentation development effort• Working with client-facing teams to determine clients’ needs and to develop timely and appropriate solutions, customizing the message and solution when appropriate• Researching product and platform-specific information and applying research to strengthen the story.• Project managing the presentation process and production of the final deliverable as needed• Proofreading final deliverables for quality and accuracy Translate and illustrated technical information into language• understood by all levels of clients.• Assimilating and incorporate materials from assigned areas/topics across team members into a cohesive message.• Researching topics, gather and analyze information and background materials• Consult with subject matter experts to clarify details and develop custom content• Collaborating with other presentation support staff to develop best practices, implement new ideas and share knowledge• Communicating with manager and client on job or deadline issues and escalating appropriately• Organizing and archiving presentation files and assets and tracking time and project information• Collaborate on establishing formal processes with adequate controls such as ensuring proper approvals are in place.• Presenting data more effectively using graphic elements such as charts, graphs, maps, tables and text• Communicating visual concepts to colleagues who do not have a design background• Designing and formatting presentations with a focus on creating consistency and sophistication in all materials.• Defining graphic elements that can be carried across all future presentations Show less

Hoffman Center 22

• Make certain guest service is friendly, helpful, and fast.• Complete ticket purchase transactions by:• Greeting each guest and identifying tickets requested• Reading a computer screen, operating a keyboard, or dispensing manual tickets• Completing a credit card or gift card transaction or collecting cash and making accurate change• Thanking the guest• Ensure the security of all box office cash and tickets• Keep box office clean and well organized.• Distribute… Show more • Make certain guest service is friendly, helpful, and fast.• Complete ticket purchase transactions by:• Greeting each guest and identifying tickets requested• Reading a computer screen, operating a keyboard, or dispensing manual tickets• Completing a credit card or gift card transaction or collecting cash and making accurate change• Thanking the guest• Ensure the security of all box office cash and tickets• Keep box office clean and well organized.• Distribute and understand how to operate assisted moviegoing equipment• Enforce ratings to keep underage guests from accessing auditoriums with adult content• Perform daily box office maintenance duties and complete various reports as needed• Answer questions from guests and resolve any concerns.• Assist with other functions as instructed by upper Management.• Uphold City Base’s exacting standards and deliver entertaining company-wide programs. Show less

Hoffman Center 22

• Proficient guest service, administrative and follow-up skills• Comfortable communication and cooperation with guests, supervisors, peers, subordinates, vendors, or partners• Ability to communicate and work effectively with guests in high-volume setting.• Good verbal communication skills as well as math and cash handling skills• Ability to meet tight deadlines under minimal supervision.

Hoffman Center 22

• Make certain guest service is friendly, helpful, and fast.• Complete ticket purchase transactions by:• Greeting each guest and identifying tickets requested• Reading a computer screen, operating a keyboard, or dispensing manual tickets• Completing a credit card or gift card transaction or collecting cash and making accurate change• Thanking the guest• Ensure the security of all box office cash and tickets• Keep box office clean and well organized.• Distribute… Show more • Make certain guest service is friendly, helpful, and fast.• Complete ticket purchase transactions by:• Greeting each guest and identifying tickets requested• Reading a computer screen, operating a keyboard, or dispensing manual tickets• Completing a credit card or gift card transaction or collecting cash and making accurate change• Thanking the guest• Ensure the security of all box office cash and tickets• Keep box office clean and well organized.• Distribute and understand how to operate assisted moviegoing equipment• Enforce ratings to keep underage guests from accessing auditoriums with adult content• Perform daily box office maintenance duties and complete various reports as needed• Answer questions from guests and resolve any concerns.• Assist with other functions as instructed by upper Management.• Uphold City Base’s exacting standards and deliver entertaining company-wide programs. Show less

Electrical Engineering

Education record