Responsible for onboarding new agents to their respective Market Center, guiding new agents through their first year at Keller Williams and working to ensure they are plugged in throughout their first year to the appropriate trainings and systems.

Provided assistance with a multitude of projects to enhance the Operations team’s success, including training personnel as needed by conducting formal on-site classroom courses, workshops, and seminars.- Established vision, goals, and standards for the Training Department- Developed and revised training courses and prepared appropriate training materials- Worked with subject matter experts to assess end-user learning needs- Assigned and distributed e-learnings, coordinated access to training/practice environments, and used various technologies to deliver training and education both in-person and virtually- Assisted with the creation and maintenance of computer-based learning management system (LMS)- Translated technical information into clear, readable documents used by technical and non-technical personnel- Created and updated project-related documentation such as functional descriptions, system specifications, user manuals, job aids, special reports and other customer deliverables- Contributed to and oversaw the ongoing research of adult learning trends and best practices- Collaborated with leadership to align departmental objectives and priorities

Develop training and technology curriculum for real estate agents across four offices, teaching multiple educational classes per month; manage hiring, licensing, onboarding and professional development of new and experienced agents; assist with recruiting efforts by screening and interviewing potential candidates; coordinate with Leadership to implement strategic efforts and exceed annual agent growth goals.- Implemented office-wide agent retention system, hosting quarterly check-ins to discuss goals, growth and business needs (database management, listing presentations, website management) - Drove tech adoption through educational CRM platform sessions, mobile app demonstrations and successful relaunch of agent intranet site, resulting in 22% increase in website traffic year over year.- Trained and transitioned Market Center leadership and agent roster over to DocuSign document server, innovating compliance process and improving payment protocol.- Produced and coordinated Market Center virtual and in-person events along with Agent Leadership Council to promote and support company culture initiatives.

Produced and distributed ~150 company-wide internal announcements to 7,000 employees, adapted intranet content, handbook copy, scripts, videos, and presentation materials for Benefit and Compensation departments, engaged employee population with launch of recognition program, supported executive level leadership events and coordinated Wellness Fair to 1,500 employees.- Launched and managed company-wide wellness program featuring mobile app, on-site classes, events, resources, and monthly newsletter content deployed to 7,000 employees, leading to sign-up of 2,000 employees 9 months after launch.- Oversaw employee focus groups and executed re-launch of MSG Marquee intranet site, resulting in 43% increase in website traffic year over year.- Analyzed feedback from company-wide engagement survey and improved open enrollment and compensation planning campaigns for 3,000 eligible MSG and MSG Networks employees, leading to increased scores in awareness and engagement.

Developed and executed lead generation marketing, PR and social media content strategies for company and subsidiary companies including NJ Level Up, ROI NJ and Bring Dinner Home.- Constructed and maintained PR and communication materials including press kits, press releases, blogs, white papers, case studies and pitch materials, supporting new business efforts.- Produced mobile friendly website redesign and led successful integration of i.Predictus data platform, resulting in 35% increase in website traffic year over year.- Executed digitally driven multi-platform engagement solutions resulting in 43% increase in Facebook page likes (paid and organic), 26% increase on LinkedIn and 36% increase of Twitter followers (organic).

Managed marketing materials, media plans and communication deliverables for Brookdale Senior Living and Public Service Gas & Electric (PSE&G) accounts.- Brainstormed creative concepts, supported media buys, recommended sponsorship initiatives and developed briefs and timelines from ideation to execution, reaching budget goals through intensive tracking and analysis.- Exceeded established key performance indicators, including brand awareness and engagement by holding focus groups, conducting market analysis and measuring response rates for both digital and print materials.

Created marketing and social media strategies with 5-star top local agent.- Developed agent marketing materials including mailers, sales / email campaigns, and outreach opportunities, achieving $21 million in sales and receiving New Jersey’s Platinum “Circle of Excellence” award.- Updated online property websites, nurtured client relationships and helped execute roughly 100 property transactions, leading to 300 new prospective clients in online database over two-year period.

Constructed and measured communications strategies, campaigns and press releases.- Managed sub-site content and page analytics, marketed program training to associates and assisted in executive town hall meetings and global communications conference, increasing transparency on key quarterly deliverables and results for 10,000 employees worldwide.- Created strategic people movement protocol and user guide for global communication and public affairs function, increasing company-wide productivity, efficiency and engagement.- Translated complex medical content into simplified intranet articles and newsletter features for bi-monthly DePuy Synthes Global Newsletter deployed to 6,000 employees worldwide, resulting in 18% increase in email open rates.