Samuel G. Knight Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

• Manage projects that include the design, development and manufacture of custom merchandising displays for leading global cosmetic retailers.
• Coordinate project activities to ensure goals and objectives were accomplished within defined scope, time frame.
• Ensure that client requirements and stakeholder needs are identified and managed effectively.
• Serve as a conduit of information to all parties including; clients, production, design & development, sales and supply chain
• Manage to critical milestones on a daily basis, addressing any delays, gaps, or issues by escalating both internally & with the client should critical dates not be met
• Ensure timely receipt of accurate documents.

• Designed, developed, implemented and supported core management reports, departmental dashboards and related management tools.
• Performed data analyses, developed and maintained matrices as required to support and optimize operational activities.
• Developed performance reports and scorecards to support and sustains business improvement initiatives and production control deliverables.
• Generated and compiled data from multiple data sources using various business intelligence tools and information management systems.
• Prepares performance reports to assist with enabling decision makers in making well-informed business decisions.
• Partnered with IT to develop new and enhance service reporting capabilities and efficiencies.

• Provide technology consulting to corporations and non-profit organizations. Clients Include:
• Focuspoint Strategic Management Project Manager for Budget Integration Project to integrate budget planning and tracking for 8 separate business units, providing a common interface with a consolidated view of the.
• Bayfair DaycareAnalysis & upgrading of IT infrastructure resulting in reduced cost and improved security and stability.

Primary contact between corporate, government and health care clients and CGI delivery teams being responsible for business integration, project management, service delivery and the day-to-day oversight of all phases of projects. Transitioned new clients and staff into CGI datacenter. Facilitated all aspects of the client relationship, enabling the client.

• Managed back office processes for 4 Tim Horton franchises, including IT infrastructure, process improvement and inventory management.
• Reviewed IT infrastructure to provide advice on technology issues and implemented appropriate measures.
• Analyzed existing processes to improve level of performance.
• Developed and implemented new processes in areas of production, inventory and quality control.

Managed retail service location including direct client contact and all office functions. Supervised staff ensuring highest quality customer service.

Managed team of 25 system administrators & developers providing support for IBM Canada’s application server farm and IT helpdesk. Assuring 24x7 availability of all systems. Recommend modification to applications and hardware to minimize impact of service interruptions and implemented process improvements to prevent recurrence. Negotiate and co-ordinate.

Managed relationships between clients and IBM service providers. Single point of contact between clients, vendors and IBM. Recommended and implemented new services as needed.