Samuel G. Knight Email & Phone Number

Toronto, On, Ca

Toronto, On, Ca

Toronto, Ontario, Canada

Manage projects that include the design, development and manufacture of custom merchandising displays for leading global cosmetic retailers.• Coordinate project activities to ensure goals and objectives were accomplished within defined scope, time frame.• Ensure that client requirements and stakeholder needs are identified and managed effectively.• Serve as a conduit of information to all parties including; clients, production, design & development, sales and supply chain• Manage to critical milestones on a daily basis, addressing any delays, gaps, or issues by escalating both internally & with the client should critical dates not be met• Ensure timely receipt of accurate documents.• Work with other PMs on the production of updates.• Manage any changes to purchase order via formal Change Order process, ensuring proper documentation of changes• Release shipping requests to ensure shipments are fulfilled as scheduled• Manage returns / credits via formal Return to Vendor process, ensuring proper documentation of changes• Work with Finance team to issue invoice including any potential reconciliations resulting from the change order or return to vendor processes• Monitor any timeline changes requested from the client / internal partners and identify downstream impact, notifying appropriate parties and making appropriate changes to support new timeline• Conduct Root Cause Analysis to identify patterns in any issues and develops action plan to rectify• Assist team with fulfilling / actioning deficiencies which impact project on time completion

Designed, developed, implemented and supported core management reports, departmental dashboards and related management tools.• Performed data analyses, developed and maintained matrices as required to support and optimize operational activities.• Developed performance reports and scorecards to support and sustains business improvement initiatives and production control deliverables.• Generated and compiled data from multiple data sources using various business intelligence tools and information management systems.• Prepares performance reports to assist with enabling decision makers in making well-informed business decisions.• Partnered with IT to develop new and enhance service reporting capabilities and efficiencies.• Worked with finance/cost accounting to ensure overall matrices are inclusive of all labor areas.

Provide technology consulting to corporations and non-profit organizations. Clients Include:• Focuspoint Strategic Management Project Manager for Budget Integration Project to integrate budget planning and tracking for 8 separate business units, providing a common interface with a consolidated view of the current financial status. Recommend processes to streamline data collection and information distribution.• Bayfair DaycareAnalysis & upgrading of IT infrastructure resulting in reduced cost and improved security and stability.

Primary contact between corporate, government and health care clients and CGI delivery teams being responsible for business integration, project management, service delivery and the day-to-day oversight of all phases of projects. Transitioned new clients and staff into CGI datacenter. Facilitated all aspects of the client relationship, enabling the client to experience outstanding service. Ensured processes were implemented to enable effective monitoring, control and support for all outsourced services. Clients supported:7 year- $10million contract – including AS400 support, Application maintenance, LAN and Desktop Support, Network Support, Service Desk for 2500 employees in 221 branches.5 year – $3million contract including Payroll Processing, AP Processing, Lan and Desktop Support, Wintel Server Support, Service Desk for 500 employees in 15 offices.

Managed back office processes for 4 Tim Horton franchises, including IT infrastructure, process improvement and inventory management.• Reviewed IT infrastructure to provide advice on technology issues and implemented appropriate measures.• Analyzed existing processes to improve level of performance.• Developed and implemented new processes in areas of production, inventory and quality control.

Managed retail service location including direct client contact and all office functions. Supervised staff ensuring highest quality customer service.

Managed team of 25 system administrators & developers providing support for IBM Canada’s application server farm and IT helpdesk. Assuring 24x7 availability of all systems. Recommend modification to applications and hardware to minimize impact of service interruptions and implemented process improvements to prevent recurrence. Negotiate and co-ordinate projects with various divisions within corporation and external vendors.

Managed relationships between clients and IBM service providers. Single point of contact between clients, vendors and IBM. Recommended and implemented new services as needed.