Samuel Lai Email and Phone Number

I am a dynamic and highly motivated IT Infrastructure Engineer with diversified experience in Network Design, Deployment, and Support. As a transformational leader, I have a strong understanding of all facets of IT including implementing disaster recovery plans, running enterprise data centers, providing server or security administration, and seamlessly managing projects. My career accomplishments consist of more than 17 years of experience implementing technology projects, developing product requirements, and analyzing support strategies and processes to facilitate improved operations and efficiency. My superior communication and problem-solving skills allow me to excel in driving teams through all facets of project life cycles and realizing improved efficiency and productivity.My career highlights include:• Played a primary role in making US Imaging Network HITRUST certified and following the HIPAA framework.• History leading cross-platform technical teams consisting of 4+ IT Engineers including Network Consultants.• Demonstrated experience developing IT policies, protocols, and procedures.• Solid background working within healthcare-regulated environments.• AWS Cloud experience (3+ years)My technical background includes:Cloud Computing: AWS Cloud Services (S3, EC2, RDS, IAM, VPC, FSx, Connect), Salesforce (CRM), MS Azure, O365, CrowdStrike (Next-Generation Endpoint Security), Symantec Security, SD-WAN VeloCloud, VMware vSphere, Cisco Umbrella (Network Security), Okta (SSO)Software: Desktop Central, JitBit, ProofPoint (Cybersecurity Solutions), NNT Log and Change TrackerBackup: Veeam and Cloud SaaS Backup (Cloud Ranger, OwnBackup, and Barracuda)Networking Systems: LAN/WAN, Windows Servers, On Premises Microsoft Exchange server deploymentsI am recognized as a resource for technical solutions and implementing ITIL v4 processes.