Samuel Lawrence-Rose Email & Phone Number

Kent, England, United Kingdom

Head of Service for the Business Support Function within Adult Social Care and Health Directorate providing direction and establishing priorities. Seeking new opportunities for improved ways of working with an ongoing transformational role.Responsible for circa. 300 Business Support professionals, from Directorate Personal Assistants and Community support to Social Workers to Kent Enablement at Home and Deprivation of Liberty Safeguards.

Maidstone, England, United Kingdom

This was a secondment role (until August 2023) and then fixed term. Supporting the work of the Financial Hardship Programme. The purpose of the role is to lead, manage and deliver a range of complex projects relating to improving digital inclusion and digital capability. The digital programme that I lead started with £2.5m (June 2021) and had attracted or influenced a total of circa. £8.5m; thanks to the partnership-led approach. I have been privileged to create, shape and lead… Show more This was a secondment role (until August 2023) and then fixed term. Supporting the work of the Financial Hardship Programme. The purpose of the role is to lead, manage and deliver a range of complex projects relating to improving digital inclusion and digital capability. The digital programme that I lead started with £2.5m (June 2021) and had attracted or influenced a total of circa. £8.5m; thanks to the partnership-led approach. I have been privileged to create, shape and lead a multi-disciplinary team of up to 20 people from Support Assistants to Managers.Creating the largest network of volunteer community digital champions in the country. Delivering over 5,000 devices to those digitally excluded. Developing a county-wide digital strategy focussed on inclusion. Show less

Kent, England, United Kingdom

This was a secondment role (until August 2023) and then fixed term. Supporting the work of the Financial Hardship Programme. The purpose of the role is to lead, manage and deliver a range of complex projects relating to improving digital inclusion and digital capability. The digital programme that I lead started with £2.5m (June 2021) and had attracted or influenced a total of circa. £8.5m; thanks to the partnership-led approach. I have been privileged to create, shape and lead… Show more This was a secondment role (until August 2023) and then fixed term. Supporting the work of the Financial Hardship Programme. The purpose of the role is to lead, manage and deliver a range of complex projects relating to improving digital inclusion and digital capability. The digital programme that I lead started with £2.5m (June 2021) and had attracted or influenced a total of circa. £8.5m; thanks to the partnership-led approach. I have been privileged to create, shape and lead a multi-disciplinary team of up to 20 people from Support Assistants to Managers.Creating the largest network of volunteer community digital champions in the country. Delivering over 5,000 devices to those digitally excluded. Developing a county-wide digital strategy focussed on inclusion. Show less

Maidstone

I am currently on secondment from my Digital & Communications Lead role for the School Improvement and the Skills and Employability Team within the LACTo responsible for education services in Kent.The team are responsible for delivering the strategic objectives of Kent County Council's 14-25 strategy, which includes improving secondary schools to become good or outstanding in their Ofsted inspection.In addition the team are responsible for the statutory tracking of young people… Show more I am currently on secondment from my Digital & Communications Lead role for the School Improvement and the Skills and Employability Team within the LACTo responsible for education services in Kent.The team are responsible for delivering the strategic objectives of Kent County Council's 14-25 strategy, which includes improving secondary schools to become good or outstanding in their Ofsted inspection.In addition the team are responsible for the statutory tracking of young people and reporting to the Department for Education. This also includes the promotion of participation to young people and their families, the promotion and delivery of the apprenticeship strategy and supporting young people that are NEET.Through this work I deliver communications to a variety of stakeholders including; young people and their families, school professionals, local authority services, local and national businesses and cabinet members.Within the role, I manage the general enquiry lines which includes up to 20 members of staff. I am responsible for monitoring and evaluating the effectiveness of our first-time resolution, rather than the calls being transferred to someone else. I have developed a training programme to upskill team members and ensure they have the tools and information to deliver an excellent service first time.I have used technology to equip the team to deliver an effective and efficient service, including the development and implementation of online collection forms, Microsoft Flows, SharePoints lists, calendars and dashboards and online booking systems.As Digital Lead, I am responsible for the realignment of multiple websites and platforms to provide a better customer journey and experience and have transformed our digital capabilities as a service.Finally, I am also responsible for the branding of our written material and the maintenance of our four social media profiles across multiple channels, including Facebook, Twitter, LinkedIn and Instagram. Show less

Maidstone, Kent, United Kingdom

I started the School Improvement and Skills & Employability service as an Engagement Officer responsible for South Kent (Ashford, Dover, Folkestone & Hythe districts).The main purpose of my role was to act as the face of our service for schools, employers, young people and their families. As an Engagement Officer, I had to manage and maintain relationships with our stakeholders to ensure that we worked collaboratively with the shared purpose of improving outcomes for young… Show more I started the School Improvement and Skills & Employability service as an Engagement Officer responsible for South Kent (Ashford, Dover, Folkestone & Hythe districts).The main purpose of my role was to act as the face of our service for schools, employers, young people and their families. As an Engagement Officer, I had to manage and maintain relationships with our stakeholders to ensure that we worked collaboratively with the shared purpose of improving outcomes for young people.Within this role, it was pivotal that I adjusted my style of communication for the audience or client, as many have different needs. An example of this would be delivering workshops to young people to encourage participation. My communication style in this instance would be different to a meeting with a Headteacher or a Cabinet Member.During this role I had to manage expectations whilst balancing our objectives as a service. It is important to understand everyone's individual needs and where possible meet those needs, whilst at the same time achieving the outcome desired. A skill that I feel is crucial in any customer-facing role is understanding that one-size approach doesn't work for everybody.This role required me to be kept up to date with latest government announcements and policy, both nationally and locally. I also kept up to date with what was going on in my local area with regards to education and employment opportunities.This role also provided me with the opportunity to work with colleagues in other services (including contracted delivery partners) to reduce the number of NEET and Not Known young people. An example of this is in Dover we reduced this figure to a new record-breaking low. This was achieved by working collaboratively to understand each clients needs. Show less

Kent & Surrey

I was a Business Consultant for a world-wide franchise brand after being a manager.I worked as part of a team to improve standards in stores across Kent and Surrey, by working closely with the franchisees/business owners to review practices, evaluate performance and suggest improvements and efficiencies.As a Business Consultant, you are the franchisees critical friend and a key part of this role was to visit stores at least once per month, maintaining relationships and service… Show more I was a Business Consultant for a world-wide franchise brand after being a manager.I worked as part of a team to improve standards in stores across Kent and Surrey, by working closely with the franchisees/business owners to review practices, evaluate performance and suggest improvements and efficiencies.As a Business Consultant, you are the franchisees critical friend and a key part of this role was to visit stores at least once per month, maintaining relationships and service quality.Following store visits, I would be required to submit written reports of what I had done and suggestions. In addition, I would have to complete an action list for the franchisee on items that had to be done by the next visit or they could be marked out of compliance against the brand, health and safety or food safety standards.In addition, I would work with all store colleagues to ensure training needs were met which improved morale. This then led to better customer service, resulting in better revenue and profit margins for the business owner. Show less

Staplehurst

I was Food Service Manager for the most profitable store in the country within the company.I directly managed ten to fifteen staff and reported to the Area Manager for the South East Region.Primarily, I was responsible for training and staff morale, as well as delivering profitability and excellent standards. I ensured that the customers were at the heart of everything we did. This supported my goal of retaining customers, whilst spending more on average, as well as, attracting… Show more I was Food Service Manager for the most profitable store in the country within the company.I directly managed ten to fifteen staff and reported to the Area Manager for the South East Region.Primarily, I was responsible for training and staff morale, as well as delivering profitability and excellent standards. I ensured that the customers were at the heart of everything we did. This supported my goal of retaining customers, whilst spending more on average, as well as, attracting new customers. Show less

Tonbridge, United Kingdom

As Enterprise Coordinator, I was responsible for increasing participation in the student enterprise board and developing to become a sustainable body within the college which functioned as a community interest company.I took a lead role in developing, coordinating and supporting enterprise activities within the college and local communities. I also assisted and informed the student enterprise board and college staff to support the college's enterprise and innovation… Show more As Enterprise Coordinator, I was responsible for increasing participation in the student enterprise board and developing to become a sustainable body within the college which functioned as a community interest company.I took a lead role in developing, coordinating and supporting enterprise activities within the college and local communities. I also assisted and informed the student enterprise board and college staff to support the college's enterprise and innovation strategy.This role was created as a fixed term role to enable the college to prepare for the transition of the college's management to Hadlow and East Kent Colleges.Developed and managed the online presence and community for college enterprise and this included intranet site and social media channels.I secured £18,000 worth of external funding to promote and produce high-quality enterprise events and activities.I coordinated training programmes for student board members to develop their entrepreneurial skills and knowledge, ensuring the board functioned at an effective level.I worked with curriculum and support teams to promote and plan enterprising opportunities that could be used as part of new study programmes in line with government funding methodologies.I reported regularly on the progress against the college's enterprise and innovation strategy to the senior managers and governing body. Show less

Tonbridge, United Kingdom / Folkestone, United Kingdom

I supported the Senior Post Holders and Leadership Team (this included the Principal, Deputy Principal and 4 Vice Principals) and was given the additional responsibility of providing personal assistant duties to the Vice Principal responsible for Learner and Client Experience. This type of work was usually undertaken by a Business Support Officer.I then was given the additional responsibility of supporting the Arts, Media and Music Faculty which held 822 learners studying on long… Show more I supported the Senior Post Holders and Leadership Team (this included the Principal, Deputy Principal and 4 Vice Principals) and was given the additional responsibility of providing personal assistant duties to the Vice Principal responsible for Learner and Client Experience. This type of work was usually undertaken by a Business Support Officer.I then was given the additional responsibility of supporting the Arts, Media and Music Faculty which held 822 learners studying on long programmes across Ashford, Folkestone and Tonbridge with 83 members of staff.Working with the Arts, Media and Music faculty enabled me to work with external agencies and companies to start work on the visual for the Faculty, which was to assist with the transformation of the current practices to mirror the industry, providing learners with the realist 'work' atmosphere. Show less

I supported the Adult Learning, Higher Education and Special Projects directorate.I was responsible for all complaints and feedback that the department received, ensuring that they were appropriately responded to in line with the college's policy.I was also responsible for quality assuring the ESF-funded commissioned providers that delivered on behalf of the college.

I worked within the 14-16 department, with secondary schools that had learners on a day release to college, as well as, the alternative curriculum provision that supported learners not in mainstream school (pupil referral unit).

Bachelor’S Degree, Business Management

I am studying a BA (Hons) in Business Management with the Open University.

Customer Service Level 3 Apprenticeship

Business & Administration Level 2 Apprenticeship

Education record

Education record