Reliance Services Co. is a leading provider of commercial cleaning and facility management solutions, serving businesses across Los Angeles and Orange County. With a commitment to excellence, we tailor our services to meet the unique needs of each client, ensuring a clean, safe, and productive environment.Services offered includes:* Commercial Cleaning: Comprehensive cleaning for offices, retail spaces, and industrial facilities to ensure a pristine environment.* Day Porter Services: On-site cleaning support during business hours for ongoing maintenance and clean up.* Power Washing: High-pressure cleaning to restore exterior surfaces and enhance curb appeal.* Floor Care: Specialized maintenance for various flooring types, including mopping, buffing, and deep cleaning.* Facility Management: Proactive and reactive maintenance to address operational needs efficiently.Partner with us for reliable and professional commercial cleaning services that exceed expectations!

Real Brokerage is a fast-growing, publicly traded real estate brokerage redefining how agents and teams achieve success. Founded in 2014, Real empowers agents by combining cutting-edge technology, innovative business models, and a collaborative culture that fosters growth and productivity. With its focus on flexibility, collaboration, and innovation, Real empowers agents and teams to grow their businesses on their terms while enjoying unparalleled support and tools.

HITRECORD is an online creative platform for collaborative art and media projects of all kinds. Under the direction of founder Joseph Gordon-Levitt, HITRECORD provides an opportunity for anyone with an internet connection to participate in the creative process. We all make art, together.HITRECORD's community collaborates together on all kinds of creative projects where anyone and everyone can build off of one another's contributions to create things they couldn't have made on their own.

As a Quality Assurance Manager, I made it my mission to constantly challenge myself by undertaking new projects and tasks to gain the wide range of domain expertise and knowledge by working with people from various cross-functional teams. The complexity and the fast paced development process allowed me to be self-sufficient and self-reliant on measuring the stability of the QA process. The success of the QA team attributes to allowing each QA Analysts to have their independence on their jobs, the necessary tools to do their jobs and providing the proper guidance to ensure each QA Analyst is on track to meeting their personal and career growth. I’m humbled by the various department managers I’ve had the opportunity to engage with and build relationships with as being able to understand each others perspectives and responding to them accordingly, are the ingredients for the overall teams success.

As a Manager of Quality Assurance & Release Management, I take pride guiding a discipline of super-smart individuals, focused around ensuring quality long after content and features have been delivered and satisfied by our stakeholders. Although our team is separated by titles and functions, I am proud of the unique cohesiveness on what they can contribute to the team. We are all involved in functional testing, building automation test suites, outlining test cases, monitoring in-depth error occurrences, and more, so that we can develop and maintain a foolproof process of delivering high quality features. We've built a web application testing framework that runs hundreds of test cases against every environment, which allows us to notify developers on any defects that their code might have introduced. Our overall goal is to bake quality standards and processes at the beginning of any software development life cycle by proper grooming and planning of stories, identify failing integration tests earlier, and openly collaborate with software engineers on issues, thus creating better transparency and realistic delivery times of stakeholders. I am proud of our progress so far and look forward to what we will accomplish going forward. Value Highlights during my tenure as Manager:✯ Strategized core testing for both web and mobile applications for Spokeo’s internal staging and production environments. Created concreted change management protocols to ensure smooth transition and visibility occurred within the team.✯ Proved instrumental in utilizing Agile Scrum Framework; developed understanding of Rules of Scrum, Events, Artifacts and Roles to efficiently complete features from backlog to release.✯ Supervised web applications, infrastructure, and architecture for spikes in response times, increase in error rates and CPU utilization for health of all relevant application servers.✯ Performed 100+ releases and patch releases to the production environment to date.

As a Lead Quality Assurance Specialist, I conducted consistent regression testing pre and post deployment on both staging and production environments to ensure compatibility and usability. Defined and assigned QA Analyst team roles to each cross-functional team. Monitored and reported on a daily basis, production logs for errors to development team for seamless patches to minimize turnover. Monitor and ensure consistent progress on the JIRA ticketing system on daily basis; and fix all bugs needed immediate confirmation. Determine, review and implement methodologies to identify and reproduce user test cases specific to any delivered new feature. Conducted interviews and selection for potential Junior QA Analyst candidates and performed bi-annual performance reviews.Value Highlights during my tenure as Lead QA Specialist:✯ Conducted weekly QA meetings with staff and managers for testing updates and release dates; coordinated with frontend developers and product managers for all new features testing during the production deployment cycle.✯ Developed, trained and deployed potential Junior QA team and performed bi-annual performance reviews for each, produced comprehensive training manuals and guidelines and delivered trainings to new Junior QA team members.✯ Contributed to the development and growth of 4 QA Analysts including Junior to senior levels of experience within 5+ cross-functional teams, shared production log for errors to developers for quick patches to minimize turnover.✯ Conducted consistent regression testing pre and post deployment on both staging and production environments to ensure compatibility and usability.

At Spokeo Incorporated, I assessed operations requirements of business and recommended initial stages of auto-dialing system for customer callbacks and communicated better logistics for customer call experience to management. I was positioned to deal with Privacy for Cops inquiries for both Federal and State law enforcement agent’s personal information to be removed from the database along with maintaining optimum Privacy level.Value Highlights during my tenure as a Customer Service Representative:✯ Projected a polished and professional demeanor throughout the service and delivered excellent customer support to callers and provided general product information, cancellations, account setup and basic troubleshooting. ✯ Swiftly responded to an average of 50+ specialty product and privacy emails per day. ✯ Built collaborative rapport with 3 representatives to handle privacy and specialty product related issues via email support on a daily basis.

As Independent Contractor to the Primerica Financial Services, I designed life insurance plans according to client affordability and generated thousands of dollars yearly added into profitable financial portfolios.Value Highlights during my tenure as Division Leader:✯ Developed and trained a team of 23 associates and established 7 newly California State Life Insurance licensees.✯ Initiated and devised individual plans for clients projected for retirement savings of $150,000 + over the lifetime.✯ Delivered adequate training to associates to achieve and surpass at-least $5,000 monthly sales goals.

Value Highlights during my tenure as Office Manager:✯ Increased student retention from 125 to 195 students (60%)✯ Supervised training of new instructors with school curriculum to maintainconsistent student enrollment year round✯ Created new marketing promotion to capture 15 out of 25 new enrollments per month✯ Trained and assisted in promoting an average of 15 new certified Black Belts annually to higher level curriculum✯ Organized community outreach and awareness through public martial arts demonstration against bullying in schools