Sam Savage Email & Phone Number

Hinckley, England, United Kingdom

Loughborough, England, United Kingdom

As a freelancer, I worked on the following for Heroes Inc.:• Managed the customer email service of the VIP Box replacement program for all EU enquires made during the Taylor Swift Eras Tour, which Heroes Inc. supplied the dispatch of.• Managed the email customer service of the merch replacement program during the Taylor Swift Eras Tour up to June 2024• Assisted with approval work for Heroes Inc. whenever there was a quieter period of customer inquires.

London Area, United Kingdom

As the Direct To Retail Licensing & Business Manager, I achieved the following:• Managed a diverse range of brand licenses, such as DC Comics, Godzilla, Supernatural, Good Omens, Dead Space, Ghostbusters, Cartoon Network, Gudetama, Lord of the Rings, Star Trek & more.• Procured brand-new licenses, as well as manage ongoing and upcoming contract renewals.• Curated multiple merchandise categories, such as apparel (t-shirts, hoodies & sweatshirts) and giftware (enamel pin badges, art prints, coasters, mugs, & more), with 200+ new product SKUs released annually.• Organized weekly releases of new product, from concept to fully approved designs, which were distributed across all stores and online platforms.• Regularly briefed both in-house and freelance designers, as well as supervised a small team, to ensure new product was constantly in development.• Maintained key supplier relationships, to improve quality of product and minimise issues with product.• Created and managed documentation of the department's product database in Excel, as a full product database did not exist prior.• Revamped various databases, such as ordering templates, product information and more, to maximise sale opportunities and effectively reduce stock backlog.• Utilised the above processes to succinctly develop a robust product strategy, ensuring the most relevant items were available to purchase on key dates throughout the year.• Proactively sought customer and store staff feedback to improve product, operations and the overall customer experience.• Completed accurate weekly and monthly sales activity reports, utilising this data to inform future decision-making.• Proven track record of expanding on key categories, hitting and exceeding commercial targets and KPI's, as well as increasing sales between 20% to 250% year-on-year.• Nominated for the "Best Adult Retailer" Licensing Awards 2022 & 2023.• Proficient in Adobe Photoshop & Microsoft Office (Word / Excel / PowerPoint).

London Area, United Kingdom

• Responsible for processing and creating documentation for all orders placed by retailer Primark into the company database and redistributing these onto production facilities in a timely manner.• Revised the process of documenting new orders in both Microsoft Excel & Adobe Acrobat to maximise the speed of delivering these to our suppliers and remove extraneous information no longer required.• Created, managed and maintained an order database in Excel to further minimise issues and capacity plan to ensure all factories had room for new orders.• Ensured all freight paperwork was prepared on time for goods to be handed over without issue.• Later handled approvals for new designs developed in tandem with Primark orders for a diverse range of brand licenses, such as Pokémon, Disney, PlayStation, X-Box, DC Comics, Snoopy and more.• Take and co-manage a database of photographs used for approvals, as well as train up staff to submit approval submissions.• Assisted the Next & Tesco teams with similar documentation as and when required by the company.• Handled the majority of company post dispatched to clients.

Shoreditch, England, United Kingdom

Following promotion from my assistant role, I took over the following:• Managed the approval process for apparel product created over a diverse range of brand licenses, such as Star Wars, WWE, Power Rangers, DC Comics, Konami, Gatchaman, Millarworld and more, sold online.• Contributed several product ranges I created and approved for the above licenses.• Managed the product listings and sales of the companies online storefronts, such as Amazon, Play.com, eBay, Etsy and ASOS. • Increased product sales over 300% on their active platforms within my 2 years of employment.• Created monthly sales reports/quarterly royalty reports for company use.• Created and managed documentation of companies entire product database in Excel.• Managed sales & stock at company warehouse, actively preparing, printing and packaging of orders for online customers and wholesale clients on a daily basis. • Participated in the stand set-up, selling of product and engagement with customers at multiple conventions throughout my employment. • Created copy, imagery and layouts for targeted campaigns distributed through mailchimp newsletters.• Co-managed social media profiles and posts.• Trained junior members of the team throughout my employment, as well as creating how-to guides in use for holiday cover.• Became proficient in Adobe Photoshop & Microsoft Office (Word, Excel & Powerpoint)

Shoreditch, England, United Kingdom

Assisted in the sales management of the companies online storefronts on Amazon, eBay and ASOS.

London, United Kingdom

Throughout my internship, I was tasked with the following:• Created print advertisements & media sheets for corporate use in Adobe InDesign + Photoshop.• Managed mailchimp newsletters for customer distribution.• Assisted in the production of online content shared on social media platforms.

London, United Kingdom

• Used Adobe Audition to edit English language audio for use in several video games.i.e. Randal’s Monday and The Book of Unwritten Tales 2. • Also checked dialogue scripts for consistency and performed other runner duties while at the office.

London, United Kingdom

Participated in the stand set-up, selling of product and engagement with customers at multiple conventions throughout 2013.

Bachelor Of Arts (Ba), Media And Communication Studies, First Class Honours

Dissertation Question: What relationships exist between fans and video game developers in online communities and have they changed.

Education record

3 A-Levels - Film Studies, Business Studies and English Literature 1 BTEC - Media & Communication