Responsible for leading Customer Growth, Journey and Operations. Delivering go-to-market strategies for products and sales channels.

Our team is responsible for delivering new partnership and growth strategies across North America to deliver increased market share and revenue opportunities, while creating financial value for partners through proven strategies.

Oversaw strategy for Texas partnerships in F2F channels including retail and vendor partners. Also oversaw strategy for secondary market growth and new market development.

Responsible for setting the business strategy at Reliant Services, Reliant’s emerging home services and warranty business. Reliant’s services business provides HVAC, plumbing, electrical, backup generation, and warranty products in both direct-to-consumer and B2B channels that complement and support Reliant’s core retail electricity business.

Responsible for Reliant Energy residential acquisition growth.Develop, analyze and optimize product portfolio to increase new customer count and margin through affinity partnerships, new product development, customer referral programs and other new channel opportunities.Customer Referral ProgramNew Product DevelopmentProduct Channel Management

PM for Customer Operations Supporting Reliant Energy, eVgo and NRG.SAP/CCS Implementations and EnhancementsWeb OAM application enhancementsBilling/InvoicingCustomer Priority operationsDB ETLMobile applicationNew Product Development

•PCI ComplianceCreated project timeline and budget while working with 3rd party auditors to upgrade menswearhouse.com for PCI compliance.•Online Gift Card RedemptionLaunch the MW.com Site with functionality to sell and redeem both physical and egift cards.•Online Employee DiscountGive employees a secure way to shop the MW.com and KGstores.com sites and receive their respective employee discount to increase revenue and promote cross divisional purchases at an enterprise level.•E-Commerce Release Manager – Biweekly Builds and code releasesOversaw biweekly code releases for mw.com, kgstores.com and pci compliance patches.•MW3.0 Website ConversionWorked with PM on large Ecommerce Conversion Project to oversee Project Documentation for a new mw.com based off the current kgstores.com platformCurrent

Application Developement and Integration Practice, IBM Alliance

Project Manager - Point of Sale System- Gathered and Documented requirements from all owners, corporate office personnel, and store users- Outlined technical specifications for mapping data warehouses- Managed UML design and layout of Point of Sale Ticket Entry- Designed and created reports and functionality for business users- Managed On-time roll out of POS to 21 stores Project Manager - Corporate Training- Created training documentation and procedures for Accounting, Buyers and Owners- Documentation included PO Management, BSR and Inventory Analysis, Sales Reports, Accounting General Ledger Project Manager - Bike Warranty Program- Effective IT liaison with various business departments including buyers, accounting and owners resulting in a customer bike warranty program to increase bike division sales Project Lead - Payroll Integration- IT lead to integrate payroll systems for store, home office and distribution center employees Project Lead - Accounting Reports- Gathered and documented requirements for reports to reduce time spent researching accounting issues- Created Innovative Reports using Crystal Reports and MSSQL Business Analyst- Designed in-house CRM system for the marketing department- Designed Integration application for E-Commerce and Island Pacific Sales Processing System- Developed Sales Audit and Loss Prevention Best Practices Current

Researched, planned and implemented all IT systems Created reports from MSDE SQL Server for CRM and Product Management Created all Marketing materials and website to grow customer base Developed over 80 vendor relationships across the United States and Canada Designed floor layout and blue prints for product merchandising Directed employee hiring, training and work scheduling Forecasted Budgets and over saw all accounting Designed Clinics and classes for training groups, clubs and employees Skills Learned: Project Planning ▪ Human Resources ▪ Client Relationships ▪ Negotiations ▪ Microsoft Retail Management System ▪ Mambo ▪ SQL

CAS Lead to Various Business Units-Worked with Project Manager to create timelines and budgets-Gathered Requirements-Researched and cleansed data-Created business object models and use cases-Designed Infrastructure-Created testing plans-Managed Off Shore Resources to create infrastructure-Combined with IT and Business units to test-Communicated and trained End Users-Created Documentation for Project Life CycleSecurity Project, Worked with Legal department to meet Sarbanes Oxley requirementsMember Account Status Project, Facilitated a technical solution for the Bank and Insurance to track members statusCAS Portal Project, Migrated member service representatives from mainframe applications to a web based portal-Worked as primary on call to meet SLA’s to business clients-Created multiple solutions to reduce duplication of work-Gather requirements from technical lead to present to IT executives-Tested and Programmed Code for many successful projects

Served as system administrator for 100 desktops Lead Planning, Analysis, Design and Implementation with EMC to migrate 10 Linux servers to NAS. Facilitated network communication upgrade from DSL to T1 and VOIP Developed TX Dot Macros in Visual Basic to streamline Civil Engineering Documentation Designed and implemented document management system for flat files and computer files Skills learned: VB ▪ Linux ▪ Microsoft Exchange Server ▪ Microsoft Server 2003 ▪ Data Warehousing ▪ Project Planning ▪ Technical Architecture ▪ Project Testing ▪ Functional Design ▪ ArcInfo ▪ ArcView ▪ Microstation ▪ Samba

Graphic DesignerSkills Learned: Corel Draw, Quark, Photoshop, 2 color, 4 color, Full Bleed