Designed an asynchronous system for bulk refunds, charges, and promotions for our client success team• Targeted technologies: AWS, MySQL, and Spring BootPartnered with external teams to update a bulk adjustments tool used monthly by our client success team, turning a tool that was very user-unfriendly into a tool that functioned so smoothly it eliminated all complaints from users• Solicited feedback from users about their experience with the tool in order to design the improvements• Customer satisfaction dramatically improved and the tool’s success rate went from 25% to 80%Diagnosed and fixed many blocking issues that impacted revenue, often within the same day they were reported or escalated

Developed a tool that allowed users to execute multi-invoice refunds in a single action• Greatly reduced confusion about which invoices were valid for refunds, which reduced the number of errors• Resulted in $138K/year in time-savings for client success staffMentored new team members and interns, bringing them up to speed on our products and ensuring our interns delivered their project on timeCreated an automated entity tool that would reduce the time needed to add new entities by 70%Created a landing page for the web app that allowed users to quickly navigate to the tool they neededAided in the development of a new promotion tool that replaced an old tool in a system being deprecated• Resulted in ~$370K/year in time savings for client success staff

Worked with international teams on various products, coordinating meetings and work with their developers and QA, and ensuring on-time delivery of work• Delivered the first draft of an API for use by our Tokyo team within the two weeks I visited, with all development happening in that timeImplemented Adyen and Giropay as a payment options for EU customers using our sponsored job payment portal and introduced recurring payment support using those options• Increased conversions by 19% for Netherlands customers• Increased conversions by 12% for German customers• Increased average account spend from $131 to $215Introduced the credit card deletion feature, significantly reducing the time it took client success agents to delete a credit when compared to their prior process of logging a request to a DBA for assistanceMigrated Soy templated pages to React, resulting in an 80% loading speed increase for the primary

Created mobile-friendly versions of employer job application by gathering applicant data through a mobile-friendly interface and using Selenium to populate that data onto the application on the applicant’s behalf

Certified Scrum Master Ran the daily scrum, sprint planning, and sprint retrospective meetingsTeam Lead for 6 projects Maintained team motivation to deliver high quality features Provided accurate reports of team and project status Provided code reviews for team members, ensuring quality before testing beganWorked with Project Management to evaluate and revise requirementsDeployed new builds on test servers on Weblogic for QADeployed new builds on test servers on Tomcat for Professional ServicesUsed SonarQube to reduce the amount of bugs introduced in new buildsProvided best practices and training for using SonarQube in Eclipse to the development DepartmentCreated JUnit tests using the BDD Mockito mocking frameworkProvided training on writing unit tests to the Development departmentBegan a Java 7 study group with a large amount of participation from many individuals in the companyOrganized “Board Game Night” for the company every Wednesday to promote cross-departmental communication and teamwork

Worked on many aspects of TeamConnect, Mitratech's legal matter management product, including multiple project integrations and fulfilling client support commitments.Implemented new, customer-desired features in Collaborati.Gave presentations on the use of JAXB in our product and the basics of Android development.