Samuel Marlowe Email & Phone Number

Remote

I support the Barnes Group multinational conglomerate in their IT transformation to cloud services in Microsoft Azure and Amazon Web Services environments.• I educate team members on cloud technologies and techniques from Development, Operations, and DevOps perspectives.• I perform change work as part of the cloud migration from a fully on-premises deployment across the globe to regionally-resident cloud hosted resources.• I assist in troubleshooting any issues that arise in existing systems or as a result of new deployments, including but not limited to networking, virtual servers and desktops, cloud storage, hosted databases, Active Directory services and policies, etc.• I advise the business on cost estimates as part of the continuing transformation.

Norfolk, Virginia

I support the application suite serving the largest, highest revenue customer accounts, including performance analysis, troubleshooting incidents, filling a very frequent on-call rotation for critical events, and acting in a change management administrator role for the application suite. As a Level III, I am also a technical lead for the team located at the Norfolk office. I act as a technical mentor to team members, providing troubleshooting guidance, teaching process and procedure, special project work, technical knowledge base article writing, and fostering skill development. I also act as the team’s subject matter expert on cloud computing, virtualization technologies, and Splunk log aggregation and analysis.

Hampton Roads, Va

Administrates all Operations activities including: Production deployment support for Cloud-based application infrastructure; security policy, auditing, and reporting; change management; customer relations; and user administration.

Subject matter expert on Cloud Computing, including Terremark Enterprise Cloud and vCloud Express, VMware deployments, and customer Cloud utilization. Central representative from Support Services to planning the new Verizon Cloud Compute and Object Storage offerings. Provides process review and improvement, business requirements, customer experience perspective on Cloud services for customer base ranging from small businesses to top Fortune-class organizations, including Federal cloud computing projects.

Team manager for Tier 1 Cloud support team, responsible for all management functions. Additionally, continues to serve as a technical escalation point for Tier 1, Tier 2 teams; engagement point as a Cloud Subject Matter Expert for Sales Engineering, Product Line Management, Implementation, and all Support Services teams. Direct report to Director of Tier 1 Support and to the Senior VP of Support Services, including direct engagements from Senior VP of Service Delivery and Executive VP of Product Services.

Irving, Tx

Handled all escalations from tier 1 support team for VMware-based cloud computing platform, including infrastructure issues, performance investigations, advanced troubleshooting of complex issues, root cause analysis of issues. Duties included improving tier 1 engineers' technical level, training other tier 2 Ees on VMware product support. Direct report to both Tier 2 manager and VP of Support Services.

Irving, Tx

Handled all tier 1 support for VMware-based cloud computing platform virtualizing enterprise-class server environments and networks covering multiple operating system versions in Windows and Linux families. Alert management monitoring for one of the largest Web hosting companies in the industry. Utilized in an official capacity as an escalation point internal to the team for technical issues of all kinds. Direct report to both team manager and VP of Support Services.

Handled all tier 1 and tier 2-level support requests for virtual dedicated FTP server hosting. Included standard FTP, FTP via SSL through wrapper and FTP via HTTPS through proprietary Java applet. Provided support via Kayako ticket system, email, phone and online chat. Root access and responsibilities for all company servers. Backup sales representative for overflow requests. Handled all new site delivery and all billing issues, including coordination with credit card processing and all account questions and changes.

Bachelor Of Science, Criminal Justice

I received my Bachelors of Science in Criminal Justice with a concentration in Law.

Education record