Samuel F.

Samuel F. Email and Phone Number

Technology Analyst II at Housing Authority of Cook County @ Housing Authority of Cook County
Samuel F.'s Location
Greater Chicago Area, United States, United States
Samuel F.'s Contact Details

Samuel F. personal email

n/a
About Samuel F.

Technologist with over five years of experience in computer repair and technology support. I have an interest in environmental technology and facing issues of sustainability in the future. I enjoy doing both remote and in person technical support to various clients and for my job.

Samuel F.'s Current Company Details
Housing Authority of Cook County

Housing Authority Of Cook County

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Technology Analyst II at Housing Authority of Cook County
Samuel F. Work Experience Details
  • Housing Authority Of Cook County
    Technology Analyst Ii
    Housing Authority Of Cook County Sep 2023 - Present
    Chicago, Illinois, Us
    General Technologist role providing in depth technical support, analysis and expertise. Knowledge Base migration, multi-function support supporting a wide range of technologies.
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  • University Of Chicago
    It Service Desk Manager (Interim)/It Service Desk Lead
    University Of Chicago Feb 2018 - Aug 2023
    Chicago, Il, Us
    IT Leadership role implementing an ITIL Service Desk. Providing 2nd and 3rd Tier technical support for tens of thousands of users. This role includes training new employees within the ITS Service Desk. Enhancing 24/7 support and response time and customer experience. Phone, email, ticketing, remote computing support and Incident response escalation point. Technical writing, Standard Operating Procedure and Subject Matter Expert development. Manager duties included hiring staff, decision making on Service Desk configuration, conducting meetings and serving as a general liaison for the Service Desk and the organization.
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  • Teksystems
    Technology Support Specialist (University Of Chicago Its)
    Teksystems Oct 2017 - Feb 2018
    Hanover, Md, Us
    IT Support Specialist for ITS Helpdesk at University of Chicago. Duties include: completing support tickets in a timely manner, email phone and in person support.
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  • Smartsource Technical Solutions
    Technology Support Specialist
    Smartsource Technical Solutions Oct 2017 - Oct 2017
    St Charles, Illinois, Us
    Chase Bank Network Refresh Project through PCM, Training lab deployment
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  • Capital Point Financial Group, Ltd
    Reverse Mentoring Technologist
    Capital Point Financial Group, Ltd Jun 2016 - Sep 2017
    Reverse Mentoring, conducted in depth research on various financial planning software to find the best software for the company. Ensure that existing software was being used to the fullest potential by Certified Financial Planners.Troubleshooting issues with software, addressing issues as to not lower productivity of office.Technology Support
  • Florida Gulf Coast University
    Technology Support Agent And Ops Trainer
    Florida Gulf Coast University Mar 2013 - May 2017
    Fort Myers, Florida, Us
    Provide lab support for a computer lab with over 150 computers.Created the Checkbox Application in Visual Basic to increase workplace productivity.Technological Troubleshooting including a myriad of software from Adobe CS applications, Microsoft Office, SPSS, Sony Vegas, etc.Inventory tracking for printers.OPS Trainer included training new employees about procedures, systems and workflow processes. Created tutorials for using library software and scanners.
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Samuel F. Skills

Technical Support Computer Repair Java Troubleshooting Microsoft Office Customer Service Powerpoint Microsoft Excel Social Media Html Windows Microsoft Word Leadership Public Speaking Css Jsp Remote Troubleshooting Teamwork Remote User Support

Samuel F. Education Details

  • Florida Gulf Coast University
    Florida Gulf Coast University
    Environmental Technology And Business
  • Sarasota County Technical Institute
    Sarasota County Technical Institute
    Computer Systems Technology
  • Suncoast Polytechnical High School
    Suncoast Polytechnical High School
    Computer Systems Technology

Frequently Asked Questions about Samuel F.

What company does Samuel F. work for?

Samuel F. works for Housing Authority Of Cook County

What is Samuel F.'s role at the current company?

Samuel F.'s current role is Technology Analyst II at Housing Authority of Cook County.

What is Samuel F.'s email address?

Samuel F.'s email address is sf****@****ago.edu

What schools did Samuel F. attend?

Samuel F. attended Florida Gulf Coast University, Sarasota County Technical Institute, Suncoast Polytechnical High School.

What are some of Samuel F.'s interests?

Samuel F. has interest in Politics, Environment, Poverty Alleviation, Science And Technology, Human Rights.

What skills is Samuel F. known for?

Samuel F. has skills like Technical Support, Computer Repair, Java, Troubleshooting, Microsoft Office, Customer Service, Powerpoint, Microsoft Excel, Social Media, Html, Windows, Microsoft Word.

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