● Part of a Pilot Project to assist with increasing Conversion of Commercial Facilities at Branches. ● Contacted roughly 500 customers with a 12% direct conversion rate and an active and ongoing pipeline. ● Assisted with MSME project buy working directly with smaller businesses to develop financial structures so they could successfully scale up their businesses. ● Successfully, as part of a two man team, ran a one stop shop approach that saw businesses get their commercial accounts, facilities, Linx/Epay/Ecommerce, Investments and other services in a timely manner without having to approach multiple persons/ departments. ● During this period recommended various ways to improve efficency.● Built a foundation, using relationship management skills, for businesses to feel comfortable approaching and seeking assistance by employing strategies and techniques of soft sell marketing.

● Assists in dissemination of information to staff on new products and services ● Created Virtual Training materials and engaged in mini meetings to successfully provide up to date information to staff on an ongoing basis. ● Provides direct support in helping shape best practices, manuals and assisted with crisis management during personal internet banking conversion exercise. ● Continually offering support and suggestions to various units and departments to assist in making processes more efficient and user friendly. ● Assisted and made valuable contributions in teams engaged in developing streamline processes to digitize loan and account origination and processing. ● Assisted project teams with feedback and direct assistance on four projects to date VISA Debit Card, Endcash, Electronic Document Management, Internet Banking Platform Conversion and Signplus Conversion.

● Building and maintaining positive relationships and interactions by employing service driven management and sales approach to internal and external customers● Provided consistent and significant contributions to the branches marketing and overall efforts towards achieving targets by employing effective cross selling of traditional and non traditional products and services. ● Developed strategies to improved customer service processes and procedures, many of which were communicated directly to Departments and Units and adopted. ● For periods of varying duration, acted in roles that say direct successful responsibility for Branch Stationery, Archives, Customer Service Representative, ABM (Jnr Custodian), Card Custodian (responsible for ABM and Credit Cards), Support Officer and Customer Care Custodian. ● Acted up for periods of varying duration as Auto Finance Team (AFT) Sales Officer, Deposit Officer and Commercial Officer. ● Assisted in the continual process of ensuring that complex commercial accounts were remediated and business relationships maintained or expanded. ● Made significant contributions towards digital acceptance and played a significant role in ensuring internet banking for both commercial and personal achieved high levels of adoption. ● Consistently contributed and ensured that the branch met and exceeded its customer service and satisfaction metrics for 20 plus years as a key contributor.

● Directly involved in customer service and relationship building. ● Responsible for a number of back-office duties and functions such as filing, marketing of customers and general assistance to Admin and Support departments. ● Actioning of reports relating to Certificate of Deposit Renewals.

● Responsible for the maintenance/balancing of a cash till. ● Responsible for engaging customers and ensuring a successful and speedy transaction.● Marketed and cross sold products and services to customers to assist towards branch marketing efforts.

● Directly responsible for customer service. ● Actioning of miscellaneous non critical reports. ● Responsible for outgoing mail for branch.

● Card Encoder/ Support Staff during Merger-Conversion period from Bank of Commerce to Republic Bank. ● During Merger exercise assisted in disseminating information to staff and customers, alleviating fears, answering queries and assisting with change over● Directly assisted in building capacity of staff with best practices as they converted systems and procedure during conversion process. ● Directly assisted in ensuring smooth transitions for soft and direct launches of rebranding/ handing over of various branches during conversion exercises.

● Responsible for customer service. ● Exposure to actioning of various reports. ● Provided assistance to staff in general administrative and support capacity.

● An Apprentice in the Youth Link Program exposed to all sections of banking including months spent in ITMD and Central Audit● Showed a passion for customer service. ● High degree of responsibility, autonomy and professionalism attained.