Samuel Mponezya Email & Phone Number

Tokyo, Japan

Dar Es Salaam, Tanzania

• Network Monitoring, Incident Management, Incident Diagnosis and Incident Resolution.
• Incident detection and diagnosis using industry standard network monitoring and management tools, such as ECI's Lightsoft, Aviat ProVision, Huawei U2000, Cisco ASR routers, Ceragon Netmaster, KIWI Syslog, and.
• Manage incident tickets, ensuring regular updates with meaningful technical analysis and next step actions.
• Liaising and escalating with external suppliers and other Vodacom departments to ensure minimum disruption and downtime on the network.
• Manage the technical escalation of incidents to 2nd line support engineers.
• Manage incidents and network performance within SLA's, OLA's and KPI's.

Dar Es Salaam, Tanzania

• Check Job Orders and ensures that all planned works are executed according to procedure.
• Alarm Monitoring, Fault Localization/Correction/Verification
• Support Major service outage investigations and follow up
• Generate hourly network status report for, Radio Access Network (2G, 2.5G, 3G and 4G).
• Ensure planned outages are carried out/rolled back within the maintenance window
• Perform some Corrective Maintenance

Dar Es Salaam, Tanzania

I was attached to an FLM engineer as part of a learning/awareness program to prepare for the assignment of regional FLM engineer.

Tanzania

• For the past three years I have been involved in field work as part of a field team for various telecom contractors (Qscom, Datacom, confiance/Ericsson) as subcontractors.Some of the projects that I was involved in are:
• Site De-comissioning This involved in the removal of GSM antennas, microwave dishes, cables, and radios, fiber blowing manhole to manhole.
• Mobile Base Station Installation Installation of new microwave/fiber links and connecting them with existing network installations. Installation/replacement of new GSM radios. Commissioning of 3G networks and.
• Radio Planning Physically visit the planned/proposed site areas and talk to the site (land) owners briefing them on the possibilities of sites being installed on their premises, taking the necessary measurements (GPS.

Tanzania

• Alarm Monitoring, Fault Localization/Correction/Verification
• Perform some Corrective Maintenance
• Liaise with Customer Care regarding Network outages
• Liaise with subcontractors and 3rd parties to resolve faults
• Liaise with other service providers regarding network outages
• Support end-to-end coordination and control of assigned Trouble Tickets

Dar Es Salaam, Tanzania

• To monitor, identify, react to and log on Remedy FMS database all network faults and service complaints.
• To report network problems to responsible personnel in the various Vodacom departments and Contractors / Suppliers according to Fault Handling Procedure.
• Notify, escalate and update network failures to the Team Leader and other responsible or concerned parties including customer care, Senior Management as per Fault Escalation procedure.
• Follow up on outstanding faults and customer complaints with a view to providing adequate updates and feedbacks to all concerned parties.
• Check Job Orders and ensures that all planned works are executed according to procedure.
• Assist with critical performance functions especially after normal working hours.

Barclays House

• To attend customer complaints/problems via phones at call center.
• Assist to provide solutions to all the customer complaints/problems that can be solved at my level as 1st level support.
• Escalate all the complaints/problems to my subordinates for further assistance if not solved at my level, and log a ticket for every escalation.

Sinza, Dar Es Salaam

• Maintain slot machines and make sure they are in good working order
• Attend all failures/faults immediately when called for, in case of any fault/failure.
• Collect weekly collections (money) from the slot machines in my zonal area.
• Relocating and distributing slot machines from one point to another as planned.
• Find possible new locations for installations of new slot machines.

Bsc. Ict, Information And Communications Technology

Full Technician, Telecommunications Eng.

Certificate In Secondary Education, Science

Certificate In Primary Education, English