• Network Monitoring, Incident Management, Incident Diagnosis and Incident Resolution.• Incident detection and diagnosis using industry standard network monitoring and management tools, such as ECI's Lightsoft, Aviat ProVision, Huawei U2000, Cisco ASR routers, Ceragon Netmaster, KIWI Syslog, and Solarwinds, .• Manage incident tickets, ensuring regular updates with meaningful technical analysis and next step actions.• Liaising and escalating with external suppliers and other Vodacom departments to ensure minimum disruption and downtime on the network.• Manage the technical escalation of incidents to 2nd line support engineers.• Manage incidents and network performance within SLA's, OLA's and KPI's.• Ensure operational processes and procedures are followed in accordance with department guidelines and company policy.• Work with problem management to identify reoccurring incidents and support service improvement plans to negate reoccurrence of incidents.• Authorised to access and make changes on the live network.• Responsible for ensuring the security and integrity of the network by adherence to the company's Information Security policies and procedures

• Check Job Orders and ensures that all planned works are executed according to procedure.• Alarm Monitoring, Fault Localization/Correction/Verification• Support Major service outage investigations and follow up• Generate hourly network status report for, Radio Access Network (2G, 2.5G, 3G and 4G).• Ensure planned outages are carried out/rolled back within the maintenance window• Perform some Corrective Maintenance• Ensure planned outages are carried out/rolled back within the maintenance window• Liaise with FLM in resolving faults• Manage Trouble Tickets (TT's)

I was attached to an FLM engineer as part of a learning/awareness program to prepare for the assignment of regional FLM engineer.

For the past three years I have been involved in field work as part of a field team for various telecom contractors (Qscom, Datacom, confiance/Ericsson) as subcontractors.Some of the projects that I was involved in are:• Site De-comissioning This involved in the removal of GSM antennas, microwave dishes, cables, and radios, fiber blowing manhole to manhole.• Mobile Base Station Installation Installation of new microwave/fiber links and connecting them with existing network installations. Installation/replacement of new GSM radios. Commissioning of 3G networks and testing. Commissioning of a fiber ring network ODU & IDU replacements.• Radio Planning Physically visit the planned/proposed site areas and talk to the site (land) owners briefing them on the possibilities of sites being installed on their premises, taking the necessary measurements (GPS coordinates, altitude etc), signing pre-contracts. These projects were mainly TiGO and Vodacom projects.

• Alarm Monitoring, Fault Localization/Correction/Verification• Perform some Corrective Maintenance• Liaise with Customer Care regarding Network outages• Liaise with subcontractors and 3rd parties to resolve faults• Liaise with other service providers regarding network outages• Support end-to-end coordination and control of assigned Trouble Tickets• Support major service outage investigations and follow up• Ensure planned outages are carried out/rolled back within the maintenance window• Ensure Operator Customer Care is fully updated for service affecting outages• Work Order Control (possible execution too) outside normal working hours

• To monitor, identify, react to and log on Remedy FMS database all network faults and service complaints. • To report network problems to responsible personnel in the various Vodacom departments and Contractors / Suppliers according to Fault Handling Procedure.• Notify, escalate and update network failures to the Team Leader and other responsible or concerned parties including customer care, Senior Management as per Fault Escalation procedure.• Follow up on outstanding faults and customer complaints with a view to providing adequate updates and feedbacks to all concerned parties.• Check Job Orders and ensures that all planned works are executed according to procedure.• Assist with critical performance functions especially after normal working hours.• To ensure and manage SLAs with internal parties, contractors and suppliers working in the different network areas e.g. Switching, Transmission, RAN, UTRAN etc.• Assist in keeping records of major network changes, activities and failures.• Scrutinize and react, if necessary, to network performance reports.• Remain up to date with procedures and functions within the NMC.• Hand the shift over to others according to procedure.• Control of network site access.• Generate network status report for Transmission, Radio Access Network (2G, 2.5G and 3G), CORE and WIMAX• Formulate and manage personal development plan.• To attend other duties as assigned by Superior.• Ensure Network Management-Operations Support System implementations and network performance is at par with the agreed Service Level Agreements.

• To attend customer complaints/problems via phones at call center.• Assist to provide solutions to all the customer complaints/problems that can be solved at my level as 1st level support.• Escalate all the complaints/problems to my subordinates for further assistance if not solved at my level, and log a ticket for every escalation.

• Maintain slot machines and make sure they are in good working order • Attend all failures/faults immediately when called for, in case of any fault/failure. • Collect weekly collections (money) from the slot machines in my zonal area. • Relocating and distributing slot machines from one point to another as planned.• Find possible new locations for installations of new slot machines.