Samuel Njoki Email & Phone Number

Nairobi County, Kenya

As the Head of Operations at Moneto Ventures Limited, I oversee a wide range of critical responsibilities, including:1. Customer Success:Ensuring the satisfaction and retention of our valued customers by providing exceptional service and addressing their needs proactively.2. Monthly Business Review and Analytics:Conducting thorough analysis and presenting key insights to drive data-informed decision-making and optimize business performance.3. Reconciliation:Implementing robust reconciliation processes to ensure accurate financial reporting and mitigate discrepancies.4. Technical Customer Support:Guiding customers through technical issues, offering prompt solutions, and delivering top-notch support to enhance their experience.5. Scrum Master:Facilitating effective team collaboration, optimizing workflow, and ensuring agile project delivery.6. Fundraising:Leveraging my experience and network to secure funding for Moneto Ventures and fuel its growth.7. Quarter Business Review:Conducting comprehensive reviews to evaluate business progress, identify opportunities, and develop strategic initiatives for future success.8. Budgets & Funds Processes:Managing financial resources, optimizing budget allocation, and ensuring efficient fund utilization.

As a freelance Software Developer, I continuously leveraged Docker, Docker Compose, CI/CD pipelines, IaaS, and resource monitoring to deliver successful projects with measurable impacts. Here are key achievements I can highlight from my experience:1. Efficient Dockerization and Deployment:-Successfully Dockerized the moneto.co.ke mailserver and acaciax.co web platform and mailserver.-Reduced deployment time by 50% through containerization, leading to faster release cycles.- Achieved 90.9% uptime for both applications, ensuring high availability for users.2. Seamless Docker Compose Integration:- Implemented Docker Compose for the moneto.co.ke mailserver and acaciax.co web platform and mailserver.- Orchestrated multiple containers seamlessly, resulting in simplified deployment and scalability.- Increased productivity by reducing infrastructure setup time by 60%.3. Streamlined CI/CD Pipelines:- Designed and implemented CI/CD pipelines for the moneto.co.ke mailserver and acaciax.co web platform.- Automated the build, testing, and deployment processes, leading to 80% faster time-to-market.- Reduced the number of deployment failures by 75% through automated testing and validation.4. Efficient Infrastructure as a Service (IaaS) Adoption:- Assisted in the migration of moneto.co.ke mailserver and acaciax.co web platform to a cloud-based IaaS solution.- Improved scalability and resource management, resulting in a 30% reduction in infrastructure costs.- Achieved 99.99% uptime for the cloud infrastructure, ensuring minimal service disruptions.5. Effective Resource Monitoring and Optimization:- Implemented comprehensive monitoring solutions for moneto.co.ke mailserver and acaciax.co web platform.- Utilized tools like Prometheus and Grafana to track resource utilization and identify performance bottlenecks.- Reduced infrastructure costs by 20% by optimizing resource allocation based on monitoring insights.

As a Product Manager at Wezatalks, a bulk SMS solution for SME's to enable communication effectively with customers, here are key achievements I can highlight from my experience:1. Successful Product Launch:- Led the successful launch of Wezatalks, a bulk SMS solution for SMEs, targeting an initial user base of 1,000 customers.- Achieved 20% month-over-month user growth within the first six months, surpassing the initial target by 15%.2. Feature Enhancement and Expansion:- Gathered user feedback and conducted market research to identify key feature enhancements.- Prioritized and implemented new features such as message scheduling, personalization, and delivery analytics.- Increased user retention by 30% through feature improvements and expanded functionality.3. Scalability and Performance Improvements:- Optimized the Wezatalks platform to handle increasing user load and ensure optimal performance.- Reduced platform response time by 20%, enhancing user experience and improving customer satisfaction.4. Strategic Partnerships:- Established partnerships with key SMS aggregators and telecom providers to ensure reliable and cost-effective message delivery.- Negotiated competitive pricing agreements, resulting in a 15% reduction in SMS delivery costs.- Expanded SMS coverage to multiple counties, enabling Wezatalks to serve a broader customer base.5. Data-Driven Decision Making:- Implemented robust analytics and reporting capabilities to track user behavior and measure product performance.- Utilized data insights to make informed product decisions, resulting in a 25% increase in user engagement.

Nairobi County, Kenya

As the Product Manager at Wezago, an ecommerce platform for credit-based asset acquisition, here are key achievements I can highlight from my experience:1. User Growth and Engagement:- Implemented targeted marketing campaigns, resulting in a 40% increase in sign-ups.- Optimized onboarding processes, boosting user activation by 25% and reducing drop-off rates by 30%.- Enhanced customer success initiatives, leading to a 15% increase in retention.2. Data-Driven Product Strategy:- Conducted user research and market analysis, driving a 20% improvement in user satisfaction.- Prioritized feature development based on data insights, resulting in a 10% increase in engagement.3. Streamlined Credit Collections:- Developed a collection strategy, reducing delinquent accounts by 15% and improving risk management.- Optimized credit assessment, decreasing default rates by 12%.4. Sales Activation and Marketing:- Implemented targeted campaigns, resulting in a 25% increase in asset sales and a 20% improvement in conversion rates.- Identified new customer segments, achieving a 15% growth in market share.5. Enhanced Customer Care Service:- Improved response time by 40% and customer satisfaction by 20% through a dedicated customer care platform.- Introduced self-service features and a knowledge base, reducing support inquiries by 25%.

Nairobi County, Kenya

As a Co-founder and Head of Operations at Mlinzi, here are five key achievements I can highlight from my experience:1. Successful Crowdfunding Campaign:- Spearheaded a crowdfunding campaign that raised $1,000 to support the initial development and launch of Mlinzi.- Engaged with the community and investors, showcasing the value proposition and gaining their support.- Demonstrated strong leadership and persuasive skills to secure financial backing for the business.2. Operational Excellence:- Implemented efficient operational processes and systems, resulting in a 50% reduction in transaction processing time.- Established robust security protocols to safeguard user funds and protect against online fraud.3. Scalable Business Growth:- Developed and executed a strategic growth plan, resulting in a 150% increase in the number of transactions within the first year.- Expanded the customer base by 65%, acquiring new buyers and sellers through targeted marketing campaigns.- Leveraged partnerships with key stakeholders in the e-commerce ecosystem to drive business growth.4. Exceptional Customer Satisfaction:- Implemented a customer-centric approach, resulting in a 75% customer satisfaction rate.- Conducted regular user feedback sessions and made iterative improvements to enhance the user experience.- Established a responsive customer support team, resolving inquiries within an average response time of 24 hours.5. Regulatory Compliance and Trust:- Navigated regulatory requirements and obtained necessary licenses to operate as a trusted escrow service.- Developed strong relationships with industry regulators, building credibility and ensuring compliance.- Increased trust in the platform, evidenced by a 30% growth in user registrations and repeat transactions.

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Bachelor Of Applied Science (B.A.Sc.), Computer Science