Leading strategic product initiatives and collaborating with stakeholders to drive product advancements. Leveraging generative and evaluative research methods to create employee-focused products and platforms that optimize user experience. Committed to delivering innovative solutions that empower and streamline workflows.

Co-teaching courses in social computing, social aspects of ICTs to undergraduate and graduate students

• Conducted research on an NSF-funded project to understand metacognition in makerspace activities. Co-authored publication from project accepted for a high-impact conference • Carried out an extensive literature search to establish current findings on how makerspaces promote learning and engagement among middle school students• Developed an instrument to measure metacognition among middle school students using photo-voice, a technique similar to the traditional diary method

• Conducted surveys, interviews, focus groups, in-depth data gathering, and analysis using appropriate statistical methods • Generated research insights that shaped how development teams thought about product strategy• Designed and executed studies that addressed both user behavior and attitudes using a mix of qualitative and heuristics methodologies

• Conducted a brand awareness study to gauge consumer awareness of the Ekocab brand

• Provided analysis and research in support of new business initiatives and clients’ projects and recommended process and system changes based on established business priorities. • Identified gaps in service rendered through feedback from clients and created appropriate strategy for correction.• Worked with colleagues to develop business sustainability strategy including building stronger relationship with clients.• Managed training life cycle including analysis and adoption of training feedback and devised appropriate strategy. • Analyzed competitor activity and conducted benchmark analysis to understand the nature, impacts and opportunities.• Communicated business information to a technical audience for system and application design.• Developed processes, workflows and training materials for the business and customers. Projects handled:➥ Deployment of e-learning Solution• Handled the successful deployment of e-learning solutions to over 800 students across different 2 states in the country.• Provided technical support in the set-up and maintenance of E-Learning technologies across different schools which led to significant reduction in system downtime.➥ On-line Campaign/ Social Media Engagement• Designed online campaign to increase clients’ engagement. This led to 25% increase in sales lead.• Created a robust and comprehensive client database which aided email marketing and social media engagement.

• Provided technical support to a major client -Visafone, attended to system-related issues to its internet service subscribers.• Functioned as a middleman between end-users and the development teams in preparing Business requirement document and functional specifications from user requirements.• Liaised with cross-functional teams to ensure that design solution and functional specifications are acceptable and supported by the project framework.• Managed delivery of operational and system capability improvement to different stakeholders.• Kept proper audit of the IT resources within the organizationProjects handled:➥ Deployment of TAMS• Led a team that deployed TAMS; a dealer application for Visafone dealers across 5 strategic states.• Assessed and validated solutions to bridge gaps from requirements and business processes through effective development, implementation, and support.➥ Implementation of information system for Visafone’s electronic pin • Contributed to the implementation of an information system for Visafone’s electronic pin distributors and training of staff.