• Collaborated with clinical staff to streamline patient care processes. • Collected patient feedback and contributed to service improvement initiatives.• Resolved service-related issues promptly, escalating complex situations as needed.• Supported patients and families with compassionate services , improving satisfaction.

• Handled administrative tasks, including appointment scheduling and patient record maintenance.• Facilitated bloodwork tracking and transport, ensuring operational efficiency.• Review incident reports and provide suggested improvements to enhance processes. • Conducted research to support healthcare policy and procedure development.

• Managed order processing and customer communications to ensure timely product delivery.• Adapted to staff shortages by assisting with sales transactions.• Communicated with customers on order changes, cancellations, and returns.

• Strategic consulting and problem-solving • Research and data analysis • Effective communication and presentation• Team collaboration and leadership• Proficient in Microsoft Office and Google Suite