Samuel Toluwani Ogunbiyi Email & Phone Number

Lagos, Lagos State, Nigeria

Responsible for the onboarding, management and retention of new and existing clients.Cultivated and nurtured relationships with key clients, leveraging experience from the banking and fintech sectors to drive valueCross-sold and up-sold Company Products to clients and achieved sales 130% TargetIncreased client portfolio revenue (NRR) by 140%Collaborated cross-functionally to implement customized solutions, resulting in elevated client satisfactionAchieved a 97% retention rate by successfully renewing and nurturing major client accounts.Coordinated smooth onboarding for new clients by developing and executing professional, engagement-focused plans.Documented customer engagements within CRM or customer success platform.Oversaw and monitored activities to determine health of customer relationships.

Lagos, Nigeria

Communicate courteously with clients (Individuals and SMEs) across all assigned platforms.Respond to requests, inquiries, and complaints from clients and prospective clients.Assist prospective clients in their choice of the company’s Health Plan by providing relevant information.Follow-up on prospective clients and ensure they become actual clients.Upgrade enrollees’ Health plans accordingly.Escalate unresolved issues to the team lead and follow up on the clients’ complaints.Politely attend to clients’ suggestions, objections, and complaints.Communicate with clients to inform them of updates in service.Conduct surveys to evaluate Customer Satisfaction.Forward feedback, tasks, and recommendations to appropriate units/personnel.Record details of customer feedback using the appropriate internal communication system.Document daily activities and forward report to Team Lead.Update the to-do list from communication with clients

Lagos, Nigeria

Bachelor'S Degree, Accounting

Wassce