• Increased social media lead generation by 44% year-over-year generating an 18% increase in revenue through regular engagement with customers, followers, and brand ambassadors• Collaborated with product and sales teams to understand customer demand for new products and to plan and strategize product rollout • Conducted extensive market research by organizing 150+ user interviews, surveys and focus groups and owned project rollout from ideation to implementation• Developed automated reporting in Google Sheets on social media KPIs for executive leadership, saving 6 hours monthly work• Set up Google Analytics dashboards to identify product features that correlated with customer attrition, leading to proactive interventions that reduced monthly churn by 3%

• Oversaw customer transactions and proactively sought to reduce customer complaints by implementing a take-out SOP which resulted in improved customer satisfaction, retention, and a reduction of customer complaints by about 79%• Managed relationship between customers and managers, increasing efficiency and cohesion of team which improved team morale, and collaboration• Trained 14 new hires in role requirements, policies, procedures, and new company initiatives, providing correct instruction that enabled them to thrive within the team and excel in their positions• Provided general administrative support to the areas assigned, including responding to routine inquiries, maintaining hard copy and software-based filing and tracking systems, and preparing and editing correspondences

• Accurately rang up grocery orders and made recommendations of products customers may need, increasing the store’s revenue. Responsible for tendering multiple forms of payment while ensuring customer’s experience was friendly and efficient• Researched and assembled pertinent information from a variety of sources, including electronic files, instructions, directives, SOPs, and operating manuals to implement self-checkout process which significantly decreased wait time for customers greatly boosting store's flow and atmosphere• Compiled reports on monthly customer satisfactory goals and the progress that was made to achieve said goals, increasing transparency and accountability among team members and management