Samuel Okafor Email & Phone Number

Washington, District Of Columbia, United States

• Increased social media lead generation by 44% year-over-year generating an 18% increase in revenue through regular engagement with customers, followers, and brand ambassadors
• Collaborated with product and sales teams to understand customer demand for new products and to plan and strategize product rollout
• Conducted extensive market research by organizing 150+ user interviews, surveys and focus groups and owned project rollout from ideation to implementation
• Developed automated reporting in Google Sheets on social media KPIs for executive leadership, saving 6 hours monthly work
• Set up Google Analytics dashboards to identify product features that correlated with customer attrition, leading to proactive interventions that reduced monthly churn by 3%

Largo, Maryland, United States

• Oversaw customer transactions and proactively sought to reduce customer complaints by implementing a take-out SOP which resulted in improved customer satisfaction, retention, and a reduction of customer complaints by.
• Managed relationship between customers and managers, increasing efficiency and cohesion of team which improved team morale, and collaboration
• Trained 14 new hires in role requirements, policies, procedures, and new company initiatives, providing correct instruction that enabled them to thrive within the team and excel in their positions
• Provided general administrative support to the areas assigned, including responding to routine inquiries, maintaining hard copy and software-based filing and tracking systems, and preparing and editing correspondences

Atascadero, CA

• Accurately rang up grocery orders and made recommendations of products customers may need, increasing the store’s revenue. Responsible for tendering multiple forms of payment while ensuring customer’s experience was.
• Researched and assembled pertinent information from a variety of sources, including electronic files, instructions, directives, SOPs, and operating manuals to implement self-checkout process which significantly.
• Compiled reports on monthly customer satisfactory goals and the progress that was made to achieve said goals, increasing transparency and accountability among team members and management

Bachelor Of Science - Bs, Operations Management And Business Analytics

Associate'S Degree, Business Administration And Management, General