• Scoring and performing songs surrounding African music weekly.• Creating contents surrounding African music and sound.• Promoting unity amongst Africans by learning and performing indigenous songs from other African countries.• Moderating and supervising activities in the community to ensure consistency of standards.• Curating really good contents on African music and supporting weekly.• Selection of songs i.e (secular and gospel) for the weekly community contest.

•Acting as a liaison between client and company, ensuring that client issues are promptly resolved.•Leading and managing the team to ensure our Standard Of Operation (SOP's) are strictly adhered to.•Collaborate closely with the marketing teams on feedback collection, market trends and analysis.•Managing and utilizing data collection to better understand clients and competition.•Responding to Customer reviews in a timely manner, also curbing negative reviews by turning the unpleasant situations into positive experiences to reduce the risk of possible brand reputation damage and it's effects on potential sales.•Developed and Documented Knowledge into helpful content for customers and prospects,by creating our help manual, FAQ and how-to-guide in order to help customers find answers, resolve issues and overall have a seamless experience while in contact with us, thereby leading to a 35% increase in our customer base.

•Supervised staffs and ensured everyone was pulling their weight•Trained staff to perform allocated roles•Managed Inventory•Took and processed orders via social media e.g whatsapp, Instagram.•Assisted Customers with any queries or requests

•Managed diaries and organized meetings/appointments.•Processed payments and documented account change for financial transparence and accuracy.•Reminded the CEO of important tasks and deadlines.•Interacted with Customers professionally by phone, e-mail or in-person to provide information and directed them to desired staff members.

•Acted as a first point of contact to prospective and existing customers.•Took and processed customer's orders.•Applied Interpersonal and communication skills to establish productive relationships with customers.•Ensured the restaurant was tidy at all times and kept things running smoothly daily.