Samuel Olivarez Email & Phone Number

Lubbock, Tx, Us

Lubbock, Texas, United States

United States

Managed ATM health and troubleshooting, including faster payments like Zelle, ensuring uninterrupted services.Developed and implemented procedures to streamline operations, including creating DocuSign templates.Monitored and tracked inventory for instant issuance, central issuance, and gift cards, maintaining seamless supply chains.Conducted audits on inventory and procedures to ensure compliance with regulations and internal standards.Generated comprehensive reports for various banking activities, including ATM, debit card, and online/mobile banking.Provided extensive support to customers and employees, addressing inquiries and resolving issues promptly.Coordinated and executed debit card usage campaigns with vendors, driving customer engagement and usage.

Lubbock, Texas Area

Provided efficient customer service, assisting clients with a wide range of banking transactions, including deposits, withdrawals, and account inquiries.Ensured accuracy and security in processing cash and check transactions, meticulously following bank policies and procedures.Actively engaged with customers to assess their financial needs and recommended appropriate banking products and services, contributing to cross-selling efforts and enhancing customer relationships.Maintained precise cash drawer and ATM machine balances through diligent balancing procedures, promptly identifying and resolving any discrepancies.Collaborated closely with team members and supervisors to address customer inquiries and resolve operational challenges, fostering a cooperative and supportive work environment.Demonstrated commitment to regulatory compliance by staying informed about relevant laws and regulations, actively participating in ongoing training sessions to enhance job skills and knowledge.

Lubbock, Texas, United States

Oversaw day-to-day operations of the car wash facility, ensuring efficient workflow and exceptional customer service.Managed a team of car wash technicians, providing training, scheduling, and performance evaluations to maintain high standards.Conducted regular inspections of equipment and facilities, coordinating maintenance and repairs as needed to ensure smooth operation.Handled customer inquiries, complaints, and feedback, resolving issues promptly to ensure satisfaction and loyalty.Ensured compliance with safety regulations and environmental standards, promoting a clean and safe working environment for staff and customers.