Experienced Digital Banking Analyst with a strong background in Debit Card Management, ATM Operations, Procedure Development, Online/Mobile Banking Solutions, DocuSign Template Management, and Vendor Collaboration. Throughout my career at City Bank, I have demonstrated a proven track record of optimizing digital banking processes, ensuring customer satisfaction, and driving engagement.In my role as a Digital Banking Analyst, I have been responsible for monitoring ATM health, promptly resolving Diebold issues to maintain uninterrupted service for customers. I have developed and documented procedures for various digital banking processes, including ATM troubleshooting, online/mobile banking support, and DocuSign template management. Additionally, I have managed supplies and inventory for debit card issuance, ensuring timely availability for customers.My experience also includes collaborating with vendors to implement debit card usage campaigns, fostering engagement among customers. I have led upgrades and troubleshooting efforts for instant issue debit card systems, optimizing performance to meet business objectives. Furthermore, I have troubleshooted faster payments solutions such as Zelle, enhancing functionality for seamless transactions.In addition to my technical skills, I possess strong interpersonal skills and have excelled in providing exceptional customer service. I have a proactive approach to problem-solving and thrive in fast-paced environments. My ability to effectively communicate and collaborate with team members has contributed to the success of various projects and initiatives.I am actively seeking new opportunities to further utilize and expand upon my skills in the digital banking industry.