Samuel Packham Email & Phone Number

Utah, United States

• I lead 15 technical account managers to maximize revenue by improving client product usage and building relations. My other responsibility is improving TAM Strategy and Operations.Financial and Client
• Exceeded renewal targets by a 200% average over 2 years (+$35M ACV growth on given book) bydeveloping strategic and value delivery skills of direct reports
• Increased product utilization on given book by over 36% by setting clear objectives, aligning incentives, and developing tracking tools
• Top 10% in customer satisfaction; raised team's Customer Satisfaction Scores (CSAT) from average to 6% above average by reviewing customer feedback and developing the team to target major customer concernsPeople.
• Improved team morale from 20% below the Qualtrics average to 28% above by building a positive culture
• Sourced 6 of 15 individuals on the team to reinforce the team’s high performance and positive culture

Washington D.C. Metro Area

• Led consulting teams of 5 to 25, and project teams of over 100, to modernize technology strategy and operations for the Department of Defense. Primary digital transformation projects included cloud migration.
• Top 5% of performers that was promoted 2 years early
• Improved team revenue by over 500% by identifying a client's business technology needs and delivering short and long term projects to satisfy those needs
• Created and implemented cloud migration programs (SaaS and IaaS) that moved over 1M stakeholders to a modernized business technology environment
• Created and implemented one of the most complex cybersecurity modernization programs, balancing engineering, finance, operations and HR resources and constraints
• Persuaded client to implement finance and HR process automations that improved division efficiency by over 25%

Washington D.C. Metro Area

• Led teams of 2 to 5 individuals to modernize business technology operations. Projects included SaaS implementation, process optimization and people change management. Industries supported include banking, automotive.
• Top 5% of performers that was selected to PwC's early partner development programand that was promoted in 1.5 years early to Senior Consultant
• Recognized by a corporation's executives for using a management style on an IT project that impressed its senior leadership

Washington D.C. Metro Area

• Provided tax services to Fortune 500 companies specializing in banking, automotive, software, technology and healthcare.
• Fixed asset studies
• Research and development process analysis

Master Of Business Administration, Strategy, Marketing And Data Analytics

Activities and Societies: Lao Cultural Awareness (regularly hosted cultural activities and probably the first Lao American to graduate.

Bachelor'S, Business

Minor, English

Associate'S, Business