Sam Pickering Email & Phone Number

Norwich, England, United Kingdom

I worked as a support engineer as part of a team, migrating customers from their old SessionCam products to the new Glassbox alternative. This was primarily configuration of client with the new software to record sessions on their websites, while masking sensitive information.I later moved to the more general support team which dealt with any technical problems our clients had with their implementations, fixing and responding to them in a professional and timely manner.The work was primarily configuring client settings to customise the experience to their website, analysing server side logs to figure out technical issues and deploying fixes, while keeping the customer apprised with updates across a Zendesk ticket system.

Norwich, United Kingdom

I was the primary lead for setting up all of the IT needs for this startup business, everything from cloud infrastructure, SIP phones, networking, security, public facing websites, databases, digital magazine publication and more.

Norwich, United Kingdom

I am responsible for managing all of our group IT projects and staff. I'm also responsible for maintaining the UK office IT infrastructure. - Project and staff management.- Microsoft domain and network administration.- All versions of Windows, OSX, Linux and mobile device support.- Windows Server 2003/2008/2012 management.- Managing cloud based servers with AWS.- Configuring and managing the network (Managed Switches, Routers, Firewalls, VPN).- Telecommunications (hybrid PABX/VoIP management using SIP)- Database administration and development (MSSQL/MySQL)- Assisting our US/India IT teams and partners.- Assisting our web development teams (ASP.NET, C#, HTML, CSS).- Penetration testing company assets for security flaws (Websites, database, infrastructure, etc)- Google Adsense

Norwich, United Kingdom

I am responsible for security of the businessfriend suite of products, this includes:- Planning the security model and security audits.- Penetration testing the webapp for security vulnerabilities.- Liaising with 3rd party penetration testers.- Working along side the development team to deploy and test fixes.- Managing the bug bounty program and responding to submissions.- Responding to any security incidents.

Norwich, United Kingdom

I worked for Sayone Media during a new office deployment including replacing all IT assets. I was responsible for the migration of the staff from the old systems of the previous business to brand new equipment and network.- Migration of old NT domain to SBS2003.- Migration of Win2k desktops to WinXP.- Migration of PABX phone system to PABX/VoIP hybrid.- Migration of Data and communication lines.- Migration of Databases.- Setup and configuration of IT for London based office.

Norwich, United Kingdom

Conquest Business Media was my first I.T career job, I started as an Assistant Systems Administrator, after a year I took on full SysAd responsabilities including:- Domain and network administration.- Win2k Desktop & NT4 Server support.- Networking and telecommunications (PABX).- Database management. (MSSQL)- Remote support to US offices.- MSSQL Database management and development with MS FoxPro, including Goldmine integration.- Email marketing, delivering emails to our database of subscribers.- CCTV Server management