Building the global IT function for Red Sift, a cybersecurity SaaS provider. Managing IT services and support for 100+ employees across Europe and the US.• Deployed Kandji to 90+ macOS devices with baseline security config, update management, zero-touch deployment and Microsoft Intune for 10+ Windows devices with the equivalent configuration• Designed and implemented technical controls and policies to ensure the organisation is compliant for ISO27001, SOC 2 and Cyber Essentials• Implemented Freshservice for IT helpdesk, asset management and reporting• Planned and installed USB-C hotdesk setup in London and Dublin offices• Streamlining user onboarding and offboarding using automation tools and third party IT equipment vendor for remote staff

Built the global IT function for Privitar, a data security software company, before it was acquired by Informatica. One-person IT team covering UK, US and Israel offices.• Rolled out Freshservice for IT service management and support ticketing• Implemented mobile device management and zero-touch deployment for 120+ macOS devices with Kandji• Introduced security policies, controls and awareness training for SOC2 compliance• SaaS management, consolidation and cost optimisation• Implemented Okta for identity and access management, single sign-on and user lifecycle management• Onboarded 3rd party provider for outsourced IT support cover• Assisted with successful integration of systems into Informatica's IT environment

Promoted to new role following rebrand and merger of IT teams across Kin + Carta. Led IT service desk and asset management functions for over 1,500 employees across the UK, US and Argentina.• Designed and launched global IT helpdesk platform• Unified 4 support teams, defined and activated KPIs• Defined global IT strategy with IT leadership• Consolidated SaaS subscriptions to reduce spend and facilitate smooth collaboration• Line managed 8 team members spread across 3 continents

Led the IT team for TAB (later Kin + Carta Create), a mobile software consultancy, delivering and maintaining a scalable and robust IT infrastructure and support service as headcount doubled in size to 200 employees.• Defining IT strategy and clearly communicating IT change to staff• Forming business cases for infrastructure improvements• Replaced network infrastructure with resilient Meraki stack• Aligning priorities with leadership and business units• Collaborating with Kin + Carta IT leadership on group-wide initiatives• Server administration and maintenance (Windows, Hyper-V, Ubuntu & macOS)• macOS support, device management and deployment - migrated to Jamf Pro from Meraki SM• Enabled zero-touch laptop deployment using Jamf Pro and DEPNotify• SaaS administration and procurement (Google Workspace, Slack, Atlassian, Zoom etc.)• Implemented Freshservice for ITSM, asset management and KPI reporting• Audited services and standardised kit to reduce spend• Rolled out Zoom Rooms and event AV infrastructure• Defined new role and hired 2nd team member

ITbuilder is a managed IT services provider for SMEs with primarily Microsoft-based infrastructures. Developing this newly created role, I led the support team during a period of steady growth, introducing new processes and systems to help enable the business to scale better.• Leading team carrying out day to day customer support on helpdesk• Ensuring helpdesk is adequately staffed to service coverage • Ensure that helpdesk staff are equipped to carry out support duties• Monitoring​ service levels to ensure that helpdesk service is consistently of a high standard• Overseeing technical escalations to 2nd/3rd line• Establishing processes and introducing helpdesk ticketing platform• Final point of escalation for all customer issues• Hiring and training junior members of staff • Formalising staff review processes and HR system rollout• Customer project work - Office 365 migrations, server installs• Working as part of infrastructure team to ensure internal systems are working appropriately for service delivery and supporting customers on ITbuilder's hosted services• Liaising with project manager to ensure escalations are promptly dealt with and that infrastructure projects are smoothly handed back to support on completion

Providing hardware and software support for ITbuilder's clients (SMEs) via telephone, email, remotely and onsite. Installation, configuration and maintenance of all elements of IT infrastructure.• Windows & Mac desktop support• Microsoft Office 365 deployment, migration and support• Configuration and support of cloud-hosted VoIP services (Gradwell & Horizon)• Windows Server administration and support