Sam Piper Email & Phone Number

London, England, GB

• Building the global IT function for Red Sift, a cybersecurity SaaS provider. Managing IT services and support for 100+ employees across Europe and the US.
• Deployed Kandji to 90+ macOS devices with baseline security config, update management, zero-touch deployment and Microsoft Intune for 10+ Windows devices with the equivalent configuration
• Designed and implemented technical controls and policies to ensure the organisation is compliant for ISO27001, SOC 2 and Cyber Essentials
• Implemented Freshservice for IT helpdesk, asset management and reporting
• Planned and installed USB-C hotdesk setup in London and Dublin offices
• Streamlining user onboarding and offboarding using automation tools and third party IT equipment vendor for remote staff

London, Greater London, GB

• Built the global IT function for Privitar, a data security software company, before it was acquired by Informatica. One-person IT team covering UK, US and Israel offices.
• Rolled out Freshservice for IT service management and support ticketing
• Implemented mobile device management and zero-touch deployment for 120+ macOS devices with Kandji
• Introduced security policies, controls and awareness training for SOC2 compliance
• SaaS management, consolidation and cost optimisation
• Implemented Okta for identity and access management, single sign-on and user lifecycle management

London, England, GB

• Promoted to new role following rebrand and merger of IT teams across Kin + Carta. Led IT service desk and asset management functions for over 1,500 employees across the UK, US and Argentina.
• Designed and launched global IT helpdesk platform
• Unified 4 support teams, defined and activated KPIs
• Defined global IT strategy with IT leadership
• Consolidated SaaS subscriptions to reduce spend and facilitate smooth collaboration
• Line managed 8 team members spread across 3 continents

London, GB

• Led the IT team for TAB (later Kin + Carta Create), a mobile software consultancy, delivering and maintaining a scalable and robust IT infrastructure and support service as headcount doubled in size to 200 employees.
• Defining IT strategy and clearly communicating IT change to staff
• Forming business cases for infrastructure improvements
• Replaced network infrastructure with resilient Meraki stack
• Aligning priorities with leadership and business units
• Collaborating with Kin + Carta IT leadership on group-wide initiatives

Hertford, Hertfordshire, GB

• ITbuilder is a managed IT services provider for SMEs with primarily Microsoft-based infrastructures. Developing this newly created role, I led the support team during a period of steady growth, introducing new.
• Leading team carrying out day to day customer support on helpdesk
• Ensuring helpdesk is adequately staffed to service coverage
• Ensure that helpdesk staff are equipped to carry out support duties
• Monitoring​ service levels to ensure that helpdesk service is consistently of a high standard
• Overseeing technical escalations to 2nd/3rd line

Hertford, Hertfordshire, GB

• Providing hardware and software support for ITbuilder's clients (SMEs) via telephone, email, remotely and onsite. Installation, configuration and maintenance of all elements of IT infrastructure.
• Windows & Mac desktop support
• Microsoft Office 365 deployment, migration and support
• Configuration and support of cloud-hosted VoIP services (Gradwell & Horizon)
• Windows Server administration and support

Bsc (Hons), Mathematics And Computer Science

A-Levels, Maths, French, Ict, Further Maths