After my annual performance review, I was promoted to the role of Bartender. I am aiming for a new goal to become the Head Bartender and to develop more knowledge of Wine and Spirits.Nikka Perfect Serve 2023 U.K. Finalist

I was a member of the BOH, as well as FOH team for STERLING Bar, which is located underneath the Stock Exchange Hotel in Manchester.My position when I started was Junior Bartender and I was part of the opening team for the bar.I started out in the BOH area learning how the business operated, as well as contributing documents and suggestions on how to make the space more efficient. This included for example: Fruit Order Sheets, Ice Order Sheets, Coffee Best Serve Guides, Prep and Par level suggestions and guidance.I then developed onto the floor after 3 months and began to learn how to be efficient at it, as well as what was expected of a Server to a high-end/hotel bar standard.I set a goal for myself in this position that I would learn as many aspects of the business, especially in its infancy, as possibly so that I could be adaptable and flexible in my role to suit the needs of the moment.My end goal during this time was to become a Bartender and begin improving upon my cocktail development skills, as well as knowledge.STERLING is located underneath the historic Stock Exchange Hotel. You can expect award-winning cocktails and wine, live music and delicious bar snacks, hidden away inside the old bank vault of the celebrated Manchester Stock Exchange.

I relocated to Manchester and stayed within the company working under the brand All Bar One.Throughout my time at All Bar One I progressed from a supervisor skill level to an Assistant Manager level. I was offered the position of Assistant Manager however, I declined this in order to pursue further development in my interests on cocktails, more styles of service, as well as training.My day to day work consisted of:Managing the Bar and Floor FOH areas, teaching the set standards for the brand to the team, as well as additional concepts like Kaizen and Mise en Place to improve efficiency.Ensuring legal Business Checks were being complied to and recorded accurately.Managing and running shifts, briefing and debriefing team on what the POA was, as well as targets and objective setting.Catching up with team members on how their learning and development was going and acting as a point of call if they needed advise or help.Managing online presence such as, website details, review scores, booking enquiries, as well as business partner integration e.g. Delivery/Takeaway partner options.As a Shift Supervisor, I have taken on additional responsibilities such as: Being the Delivery Champion for the site, which involved ensuring the integration and upkeep of the delivery partner channels (Deliveroo, Uber Eats and Just Eat). This involved stock management, developing an anticipated wait time system, integrating a BOH and FOH service cycle, as well as reporting on and briefing weekly KPI performance.In addition I was the site Coffee Champion, training and educating the team on coffee and the Lavazza brand serve.I also took on responsibility for the consumables orders of the site, ensuring that the bar was stocked up and managed the budget/expenditure.Lastly, I was responsible for ensuring POS items, such as A Boards, Stands, Menus, Banners etc., were ordered and delivered.Additional courses completed:Asahi: Masters of KarakuchiLavazza Coffee Champion Training

I was promoted to the role of Team Coach, taking on new responsibilities of running a shift and signing off the relevant documentation at the end of the day. I also ensure the site is prepared for the next working day.Courses Completed:Covid-19: Keeping You Covid SecureBuilding MaintenanceArt of SellingArt of Service and SellingTeam Leading Programme Part 1

I joined the Fox and Hounds which is part of the Ember Inns brand after leaving my previous career. My training here involved developing my product knowledge of Cask Ales, Wines, Spirits and Cocktails. I also received cellar maintenance training involving how to correctly change barrels, cellar health and safety and stock counting.Courses Completed:Underage Gambling Training Challenge 21 & Challenge 25The Guest ExperienceM&B and MeLicensing Law: Your Responsibilities fro Serving AlcoholFoundations of Health and SafetyFood Safety Level 1Food Safety Level 2

Grade: PassI enrolled on the Management Apprenticeship at Mitchells and Butlers with the objective to gain a deeper understanding of the Hospitality Industry.Units studied:Introduction to Hospitality - Hospitality SupervisorCustomer - Hospitality SupervisorBusiness Operations - Hospitality SupervisorLeadership - Hospitality SupervisorManagement Skills - Hospitality SupervisorFood & Beverage Specialist - Hospitality SupervisorBusiness Legislation & Procedures - Hospitality SupervisorPeople Roles & Responsibilities - Hospitality SupervisorPeople Performance Management - Hospitality SupervisorNominated for All Bar One Brand Apprentice of the YearStatement from GM:Sam joined us as a brand new Shift Supervisor in September (transferred from a TC @ Ember), within a month we were down to a 3 man management (including Sam). From this point he took on a role far beyond anything expected of him, at times it was like having another Assistant Manager. He ran some insanely busy shifts solo throughout December and didn’t at any point look overwhelmed or out of his depth. He ensured the team stayed positive and motivated whilst ensuring standards were as high as they could be.He closed the night before an NSF audit and his exemplary closedown helped to ensure we maintained our 5:5. He is incredibly open minded and absorbs all feedback when it is given. Nothing is too much trouble for him and when our Assistant Manager had to isolate he worked alongside me to ensure the business traded everyday doing extra hours without hesitation. A truly great manager of the future.

My role was to work within the Analytical Instrumentation, Animal Health and Nutrition, as well as Chemical Distribution markets.Job Role Included:- Interviewing potential candidates, qualifying their wants and needs in their future career choices.- Utilizing Word and Excel to create confidential profiles of these candidates to proactively reach out to prospective employers through a range of communication channels: Telecommunications, Email, LinkedIn/Recruiter, Skype/Video- Following up on potential leads, through calling decision-makers to understand their current needs and upcoming developments within their teams.- Business Development through marketing emails and proactive promotion of the business.- Working independently, managing my own daily work schedule and diligent time management within international time zone differences.

The Thompson Arms is an LGBT+ friendly venue located in Manchester and it is mainly a bar during the day and a nightclub in the evenings open till late. I took on this role whilst in my final year of University to support myself.Job Role Included:- Pour and Serve various beverages for customers- Train new members of the team and create a good atmosphere to work in- Ensuring that the venue was a safe environment throughout the evenings- Manage the upstairs bar on event days/evenings- Helping to organise and promote LGBT+ events at the venue such as World Aids Day Charity fund raiser

Seasonal work whilst at University.Job Role included:- Liaising with and serving customers- Organising both Wet and Dry Stock and maintaining a record of it- Helping to train new starters on the bar and in the kitchen- Opening and closing the venue with the assistance of the General Manager

Seasonal work whilst at University.Job Role Included:- Waiting on tables and serving guests food and drink- Keeping track of orders and the wait time on food, communicating those times with FOH Team- Preparing sides and condiments such as barbecue sauce, tartare sauce and coleslaw- Preparing and making desserts- Cleaning cutlery and crockery

Seasonal work whilst at University.Job Role Included:- Waiting on tables and serving guests food and drink- Keeping track of orders and the wait time on food, communicating those times with FOH Team- Preparing sides and condiments such as barbecue sauce, tartare sauce and coleslaw- Preparing and making desserts- Cleaning cutlery and crockery

Seasonal work whilst at UniversityJob Role Included:- Waiting on tables and serving guests food and drink- Keeping track of orders and the wait time on food, communicating those times with FOH Team- Preparing sides and condiments such as barbecue sauce, tartare sauce and coleslaw- Preparing and making desserts- Cleaning cutlery and crockery

Seasonal work whilst at University.Job Role Included:- Waiting on tables and serving guests food and drink- Keeping track of orders and the wait time on food, communicating those times with FOH Team- Preparing sides and condiments such as barbecue sauce, tartare sauce and coleslaw- Preparing and making desserts- Cleaning cutlery and crockery