Samuel Pratama Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Toronto, Ontario, Canada

● Maintains an inventory of installed hardware, and software and manages softwarelicensing on CSP or Tenant● Creates user accounts and manages access control based on company policies● Work within a strong team of technicians while acting as the first point of contact for theorganization● Active Directory Management, Azure AD, Google Workspace, or On-premise activedirectory● Identifies and solves simple or complex computer issues for hardware or software issues● Office365, Sharepoint, OneDrive, Azure file shares● Demonstrates proficiency to support mobile devices (Android and iOS)● Networking, Firewall, RDP, and VPN support for clients● Provide backup or file recovery support as requested● Microsoft Intune and Autopilot user assignment● License assignment for users through Microsoft office CSP.● Implement and maintain client’s equipment including documentation.● Active directory user creation and termination for Onboarding or new hires includingOffboarding process.● Monitoring and managing Microsoft exchange users (Mail flow, Shared mailbox,Litigation hold, and email archive

Markham, Ontario, Canada

● Support the client’s suite of software which includes but is not limited to Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), ERP System, AutoCAD, and other business-critical applications.● First and second level support for Desktop Operating Systems● Weekly security check from Cloud security app, and Sophos console.● Maintain an up-to-date listing of all computer inventory located within the firm including contract vendors for service and hardware replacements.● License assignment for users through Microsoft office CSP.● Implement and maintain client’s equipment including documentation.● Active directory user creation and termination for Onboarding or new hires including Offboarding process. ● Monitoring and managing Microsoft exchange users (Mail flow, Shared mailbox, Litigation hold, and email archive)● Mobile device company office applications setup and activation using Sophos MDM console.● Deliver assistance to users in the resolution of computer and application problems by responding to requests in a timely, methodical, and accurate manner.

Toronto, Ontario, Canada

● Monitoring labs and scheduling test for students or teacher.● Demonstrate and provide support for any hardware or software issue in computer labs● Maintain version of hardware and software in computer labs● Validates weekly report● IT Documentation if requested

● Provide tier 1 and 2 support for the head office● Increased efficiency of new hardware and operating system deployment● Provided support for email creation and email issues related (IBM Lotus Notes andMicrosoft Exchange)● Windows Imaging with MDT or Windows creation tool● Third-party support call if required● User creation for Onboarding and offboarding process with IBM and On-prem Activedirectory● Provided excellent customer services