• Utilized Adobe InDesign and Affinity Designer to create compelling designs, boosting client satisfaction by 20%.• Led and completed 10+ branding projects within a year, ensuring consistent visual identity and increasing brand recognition by 25%.• Developed and implemented innovative design solutions for 5+ clients, enhancing brand image and attracting a 30% increase in target audience engagement.

• Led day-to-day store operations, ensuring goals were met with strong leadership and enthusiasm.• Surpassed yearly sales targets by 110-120%.• Marketed promotions and set up eye-catching front-end displays.• Oversaw associate development and store maintenance.• Maintained high customer service standards through training and solid product knowledge.• Collaborated with store manager on sales and profit goals.

• Handled property maintenance, repairs, and tenant communication, ensuring efficient and timely resolutions.• Fostered positive relationships with tenants, enhancing overall tenant satisfaction and retention.• Effectively communicated with property owners, providing regular updates and ensuring alignment on property matters.• Dedicated to ensuring smooth property operations, maintaining high standards of service and reliability.• Enhanced tenant satisfaction, contributing to a 70% increase in positive feedback and renewals.

• Provided technical phone support to customers, achieving a 90% resolution rate on the first response.• Enhanced cybersecurity using Emsisoft, Atera, and Acronis, resulting in a 30% reduction in security breaches.• Created and maintained SOP documents for internal and client use, improving operational consistency and reducing onboarding time by 15%.

• Proficiently loaded and unloaded furniture and home decor items weighing up to 200 pounds, prioritizingaccuracy and safety during handling.• Coordinated with a team of warehouse associates to attain daily and weekly shipment quotas whilemeeting deadlines.• Inspected furniture for damages and defects, reported to supervisor regarding any discrepancies, andensured proper handling of furniture to prevent damages during transportation.

• Conducted routine store visits to evaluate the efficacy of merchandising techniques and offer solutions to any arising issues.• Performed regular assessments and audits of inventory levels, customer purchasing patterns, and product categories, utilizing this information to tweak merchandising strategies.• Assembled seasonal product displays that communicates concepts, while working with management to find the best placement that generated sales.

• Significantly improved the efficiency of loading and unloading merchandise and goods by 50% through the efficient use of forklifts, pallet jacks, and hand trucks, resulting in a streamlined operation, increased productivity, and timely deliveries of merchandise.• Delivered excellent customer service delivery by responding to inquiries promptly, actively listening to customer requirements and preferences, and offering tailored recommendations to meet their needs, resulting in consistently positive feedback and customer satisfaction.• Successfully organized, restocked, and meticulously labeled the lumber area, creating a well-maintained and visually appealing workspace that made it easy to locate items, resulting in time savings for staff, increased sales, and a safer work environment.

• Demonstrated leadership by effectively managing and empowering a team of 20+ employees as ASM, doubling overall performance metrics.• Spearheaded a highly successful sales promotion campaign, resulting in a remarkable 70% increase in revenue during the promotional period and exceeding business goals.• Implemented expert marketing and sales strategies, utilizing extensive knowledge of product lines and exceptional customer relations skills to consistently drive annual retail sales to $2 million.• Conducted comprehensive recruitment and training programs, resulting in the selection and development of top-performing employees.

• Conducted regular audits of cash-handling procedures to ensure compliance and maintained a 99% accuracy rate in point-of-sale transactions. These efforts resulted in improved customer satisfaction scores for the front-end team and positive feedback from corporate auditors during store inspections.• Successfully supervised cashiers and customer service associates at the front end of the store, ensuring cash handling procedures were followed and customer service standards were met, resulting in consistently positive customer feedback and a boost in team morale.• Maintained and improved the accuracy of point-of-sale transactions, including cash, checks, and credit/debit payments, through continuous monitoring resulting in a 5% increase in revenue during the peak season.• Developed and implemented an organization and cleanliness plan for the front-end area, ensuring compliance with regulatory standards and company policies, resulting in zero safety incidents and a cleaner, safer and more organized store environment.

• Provide friendly and efficient customer service at the point-of-sale, processing cash, credit, and debitpayments accurately and quickly.• Stock and replenish shelves, racks, and displays, including facing and organizing inventory to ensurepresentation meets company standards.• Assist customers with product inquiries, locating merchandise, and maintaining a clean and safe storeenvironment while following safety and security protocols.

• Manage tickets in Kaseya, optimize networks and servers, and monitor performance.• Develop Standard Operating Procedures using IT Glue, create quick reference guides, and provide hands-on training.• Manage backup and storage with Datto, support users, and perform repairs and upgrades.• Setup and deploy windows updates after switching RMM solutions. Resolved issues with clients' systems.• Upgraded over 100 endpoints spread across 14 locations, along with servers, APs, Firewalls, and printers.• Proficient in Kaseya, IT Glue, Slack, Solarwinds, Connectwise, ScreenConnect, Datto, VMWare, and Windows AD/GP.• Attention to detail, analytical, problem solving, communication, and troubleshooting skills.

• Designed and published a weekly city paper, developing all assets and written content for publication and distribution in 2015.