Samuel Taylor Email & Phone Number

Toronto, Ontario, Canada

• Exhibit significant organizational skills by tracking inventory, preparing goods, and ensuring all cooking workstations comply with Health and Safety Standards• Utilize time management skills by prioritizing tasks, identifying potential logistical or safety issues, and creating solutions in a high-pressure environment• Exhibit excellent client service skills by communicating effectively with employees and guests, addressing customer complaints, and resolving issues• Demonstrate sound problem-solving skills by directing employees, interacting with vendors, explaining prices, and resolving customers’ inquiries and concerns• Obtained marketing knowledge by evaluating existing recipes, determining inefficiencies, recommending necessary changes, and relaying guests’ comments• Provide conflict resolution strategies by tracking timelines, establishing portion sizes, and assisting the chief with new menu items, while recommending specials

Courtice, Ontario, Canada

• Customer Service – Served 100+ customers daily, delivering exceptional service support while managing multiple requests and responding to 20+ daily inbound calls and emails, providing administrative support that reinforced departmental efficiencies and strengthened stakeholder relationships.• Fraud Identification – Detected fraudulent activities in transactions, while handling over $100K in daily transaction, showcasing problem-solving skills and proficiency in complex calculations.• Teamwork – Guided team efforts to secure client satisfaction and foster inclusive partnerships.• Attention to Detail – Acquired financial expertise through processing deposits, analyzing financial statements, and executing money orders, consistently adhering to compliance protocols.• Confidentiality – Maintained confidentiality and demonstrated acute organizational awareness in managing sensitive client records, personal data, and financial documents.• Prioritization – Optimized time management by prioritizing deadlines, resolving conflicts, and assessing logistical needs under high-pressure conditions.

Regional Municipality Of Durham, Ontario, Canada

• Teamwork – Collaborated seamlessly within a 100+ member team to serve a diverse customer base and execute non-driving tasks, adhering to union agreements in a fast-paced municipal environment.• Customer Service – Facilitated efficient transportation and assistance for passengers and their luggage.• Inclusion – Adjusted seating configurations to accommodate passengers with special needs, enhancing accessibility and comfort.• De-escalation – Diffused potential conflicts through effective communication, maintaining peace and order.• Integrity – Inspected fare media for zone compliance and managed fare equipment operations, conducted fare transactions, and verified sales and receipts accuracy to uphold financial integrity.• Accountability – Ensured transit regulations visibility, delivered announcements, and managed the distribution and collection of marketing surveys to enhance customer engagement.• Safety – Adhered to established safety protocols for various alert levels, ensuring passenger and vehicle security.• Situational Assessment – Conducted thorough pre- and post-trip bus inspections compliant with up-to-date regulations and ensured vehicle cleanliness, both inside and out.• Highway Traffic Act – Operated a bus with care while following the Highway Traffic Act and safety procedures.• Written Communication – Wrote clear and detailed incident report are needed. • Professionalism – Upheld Durham Region Transit's brand integrity and compliance with customer and safety charters through exemplary customer service delivery.

Transports and assists customers and baggage if required, when on an assigned bus run.Examines proof of payment in the form of proper fare media for the zones travelled and operates fare equipment.Takes responsibility for fare transactions and tickets for various time periods.Reconciles sales records, ensures the validity of sales and receipts as prescribed.Ensures all Transit Regulations are observed by customers.Makes announcements and distributes and collects marketing surveys.Performs pre and post-trip bus inspections in accordance with the most current regulations.Maintains the cleanliness of the interior and exterior of the bus.Ensures seating adjustments are made to assist customers who have special needs.Follows prescribed protocols in response to different levels of Safety Alerts.Represents Metrolinx and the Metrolinx brand, and works in accordance to Metrolinx customer and safety charters when providing customer service.Must be able to work effectively in a dynamic work environment with a diverse customer base.Performs other tasks as assigned and agreed upon with the Union, including non-driving tasks.

• Teamwork – Partnered with colleagues within a 100+ member team to enhance transit efficiency and safety.• Customer Service – Delivered outstanding customer service by aiding passengers with mobility challenges and efficiently addressing inquiries and complaints.• De-escalation – Calmed tense situations with passengers, ensuring a safe environment onboard.• Situational Awareness – Navigated streetcars safely on assigned routes, complying with traffic regulations and adhering to TTC guidelines and the Highway Traffic Act. • Emergency Response – Responded to emergency situations including accidents and medical emergencies. • Situational Assessment – Performed thorough pre-trip inspections, identifying, and documenting any defects or malfunctions for preventive maintenance.• Written Communication – Wrote incident reports and maintained precise trip records, tracking passenger counts, encountered incidents, and maintenance concerns.

Toronto, Ontario, Canada

• Teamwork – Partnered with invigilators and security to facilitate testing operations, ensuring adherence to established policies and procedures.• Customer Service – Demonstrated meticulous attention to detail by managing complex operations, guiding guests, soliciting information, and upholding stringent order and confidentiality protocols.• Problem Solving – Acquired expertise in investigative techniques and enforcement procedures through supervising test takers and troubleshooting complex equipment.• Organization – Showcased exceptional organizational skills by arranging examination rooms and preparing materials to standards.• Attention to detail – Ensured meticulous oversight of complex operations, directed guests effectively, and managed information requests while strictly maintaining order and confidentiality.• Written Communication – Wrote 10+ monthly incident reports, managed email correspondence, verified documentation, and addressed misconduct issues.• Computers and Technology – Leveraged advanced computer and reporting skills to accurately complete incident and misconduct reports, upholding company guidelines and integrity.

• Customer Service – Offered administrative assistance and comprehensive customer service, handling over 10 daily inbound calls and clarifying procedures.• Interpersonal – Executed advanced sales strategies and negotiation techniques, surpassing quarterly quotas and securing sales while providing outstanding customer service on outbound calls.• Problem Solving – Demonstrated exceptional problem-solving and comprehension abilities by attentively listening, effectively addressing concerns, and showing empathy to forge strong client rapport.• Conflict Resolution – Applied emotional intelligence and conflict resolution skills to effectively resolve client inquiries and issues.• Organization – Streamlined electronic filing systems, conducted in-depth research, analyzed data, and efficiently processed claims, showcasing superior organizational skills and logical thinking.• Confidentiality – Managed, scrutinized, and evaluated confidential client records, personal information, reports, and sensitive materials, demonstrating impeccable judgment.

Toronto, Ontario, Canada

• Teamwork – Led on-site security operations, guided guests, participated in patrols, and mentored new recruits, highlighting exceptional leadership and impeccable communication.• Customer Service – Resolved high-pressure situations with composure, implementing strategic problem-solving techniques and fostering external relationships.• Inclusion – Cultivated a respectful workplace environment, championing human rights, diversity, inclusion, and equity through strong interpersonal and communication efforts.

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