Samuel Pulley Email & Phone Number

Portland, Or, Us

From performing demos and general product trainings to assisting with growing partner and end-client accounts, the Success Manager (“SM”) is the main commercial point of contact for both clients and partners. The SM will be responsible for overseeing targeted client and partner communication, which includes but is not limited to:• Representing the company by being a product, demo, and training expert.• Working with clients to ensure smooth deployment, adoption, and growth of the account.• Managing targeted communications and activities for both end-client and partner accounts.• Engaging with partners on a proactive basis to assist with any commercial needs.• Tracking and improving KPIs (e.g. outreach frequency, response and resolution times, CSAT).• Producing weekly status reports on all client and partner accounts.• Leading initial scoping efforts with prospective and existing accounts.• Creating SOWs and onboarding plans.• Conducting regular meetings with channel partners to assess their needs and performance.• Completing daily tasks with colleagues, partners, and clients with professionalism.

Charlotte, North Carolina, United States

Consistently learned new pilots, programs, products, and services quickly as a top performing team member. Responsible for sourcing, acquiring, and maintaining customer relations through a combination of scheduled phone calls and detail-oriented video calls.• Maintained a >80% "Close to Won" rate for opportunities created by providing a personalized experience and expert service which kept our team in the top 5 rankings for the duration of the.• Near 0% return rate of products due to asking the correct questions and building rapport resulting in the highest revenue of the team• Led company-wide trainings regarding Assisted Sales best practices and increased district sales by 15% and organization sales by 7%.• Multiple selections for “Employee of the Month” and “Quarterly impact Player”

Cornelius, North Carolina, United States

Managed Landscaping, sale and acquisition of office supplies, and clerical operations.• Maintained this role on the side of my main career with no issues.• The property sold on May 24th 2019, completing my employment with the company.

Charlotte, North Carolina Area

Joined a struggling restaurant and was responsible for fixing the flawed service floor. Featuring a high-profile world travelling chef and extravagant bar, the clientele was elite and loyal.• Oversight for interviewing and hiring, training, scheduling, payroll, and other clerical tasks. • Maintained relationships with breweries and farms for locally sourced products both food and drink resulting in an experience both eclectic and familiar. • Reduced the turnover rate to the lowest the restaurant has seen to date.