Samuel Daniel Email & Phone Number

Springfield, Pennsylvania

MONARCH STAFFING, Springfield, PA June 2015 – presentIT Technician / Media Assistant: Chester Upland School District, Chester, PA Oct 2019 – present• Responsible for care, support, maintenance and repair of campus computers used district wide and the proper maintenance of network LAN and wireless setups on campus• Works well under pressure and in deadline-driven conditions as noted by students and faculty while consistently recognized for technical troubleshooting skills that quickly and efficiently resolve challenging technical issues• Responsible for efficiently imaging and deploying over 400 Windows laptops, including unboxing equipment, tagging/scanning for inventory, imaging, naming, testing and preparation for deployment onto carts• Performed high level Windows troubleshooting and script debugging on imaged computers for quick and efficient deployment to campus computer labs• Troubleshot and repaired issues with installed applications and websites on campus computersIT Technician: Delaware County Intermediate Unit, Morton, PASept 2019 – Oct 2019• Troubleshot and repaired issues with installed applications and websites on campus computers• Worked well under pressure and in deadline-driven conditions as noted by students and faculty while consistently recognized for technical troubleshooting skills that quickly and efficiently resolved challenging technical issues• Responsible for efficiently imaging and deploying over 200 Windows10 ThinkPad laptops and 100 Winbooks, including unboxing equipment, tagging/scanning for inventory, imaging, naming, testing and preparation for deployment onto carts• Performed high level Windows troubleshooting and PowerShell script debugging on imaged computers for quick and efficient deployment to campus computer labsSoftware Quality Assurance Tester: Everest Customer Solutions, Glen Mills, PA Jun 2015 – Oct 2015• Aided programmers in the testing and forecast market performance of Sanofi Aventis prescription drugs

King Of Prussia, Pa

• In software development teams, queried, updated and managed data from relational databases and contributed to software testing with minimal overhead and quick delivery times • Performed high level data entry on software that enabled company executives, including IT management to mine and store data on varieties of employee records, personnel and financial information for national to regional snow plow and landscaping contractors

Glen Mills, Pa 19342

Assisted with UAT script testing and software release management that enabled client interaction to be easily coordinated with software updatesContributed to efficient testing of dynamic data requirements on websites and small scale software updates on a variety of desktop and mobile devices spanning multiplatform windows to iOS 9 and Android MarshmallowExpedited Customer Relationship Management (CRM) customizations that enabled custom reports to reach clients through Dynamics CRM tools, under supervision of a team leadAided programmers in the testing of market management software designed to help company executives graph and forecast market performance of Sanofi Aventis prescription drugs from Ambien, Apidra or Lovenox to generic drugsExperienced with agile software development lifecycle to release quick, robust updates to web software and code as tracked within defect tracking software, including FogbugzExperienced with general SQL knowledge to query, update, remove and merge data in SQL Server 2012 to maintain website databases and update software before digital delivery to clientsQuickly mastered new technology to efficiently prioritize new tasks as assigned from product owner and management, particularly for iOS 9 and Android devicesExpedited and contributed to efficient Excel spreadsheet diagrams, data entry, VLookup and pivot table creation with fellow analysts and developers

Exton, Pa 19335

Assisted very energetic and knowledgeable groups of software development professionals to test, support and document web based healthcare simulation applications and simulation analytics reportingEngaged and collaborated with a small agile scrum team of 5-6 software engineers, programmers, testers, business analysts, product owners and architects in a private, family run company to test applications from mainframe system and unit testing to regression, load and UAT acceptance script testingSpecialized in Kanban style of subdividing agile epics and stories into small tasks that could be completely programmed, verified and tested to directly deliver to clients digitallyCreated, executed and maintained detailed test plans and test cases through Office suite that enabled architects and analysts to efficiently write unit and functional tests that supported a variety of positive and negative scenarios, boundary, integration, manual and black box tests to maximize test output and minimize test time before delivery to clientsMaintained detailed defect reports with product owner while prioritizing high risk defects over low risk glitches to ensure best support for client needs versus client desiresUtilized TFS 2013 for defect reporting and test case automation in collaboration with product owner on new software features, enhancements, client requirements and requestsAssisted software developers in peer reviews and testing of written queries, stored procedures and indices via TFS 2013 and Visual Studio framework to help maximize software performanceExperienced with using TFS 2013 test cases as an automation tool to efficiently prioritize website software testing tasksProficient in a variety of defect reporting tools and testing, from TFS 2013 to DoneDone and FogBugz defect tracking

Bachelor Of Arts (Ba), Classical, Ancient Mediterranean And Near Eastern Studies And Archaeology, 3.0

Activities and Societies: Webmaster college chapter of Habitat for Humanity, Campus Activities Board, Multicultural Awareness Group, Black.

Certification, Computer Technology/Computer Systems Technology, 86