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Samuel Fox is listed as Site Reliability Engineering | Business Continuity | Disaster Recovery | Incident Response | Change Management | Production Operations | Team Building & Strategy at Pangea Money Transfer, based in Algonquin, Illinois, United States. AeroLeads shows a work email signal at groupon.com and a matched LinkedIn profile for Samuel Fox.
Samuel Fox previously worked as Site Reliability Engineering Manager at Pangea Money Transfer and Senior Business Continuity Planning Manager at Snyk. Samuel Fox holds Bachelors Of Information Systems: Systems Analysis, Information Technology, Business from Illinois State University.
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With over 9 years of experience in site reliability engineering, business continuity, and disaster recovery, I am a seasoned leader who can ensure the smooth and secure operation of complex and high-volume online platforms. I currently manage the site reliability engineering team at Pangea Money Transfer, a global fintech company that provides fast and low-cost money transfers across 30 countries.In my role, I oversee the development and implementation of effective processes and tools for holiday readiness, disaster recovery, and incident management. I lead an incident response team, establish formal policies and procedures, and drive high uptime and site reliability through preventative tooling and service risk assessment. I have a strong expertise in monitoring, alarming, runbooks, ticketing, severity definitions, and post-mortems. I am also a certified incident responder who can handle complex and critical situations with agility and professionalism. I am passionate about optimizing production operations and ensuring business continuity through ongoing risk assessments and threat analysis. My goal is to deliver reliable, secure, and scalable solutions that meet the needs and expectations of our customers and stakeholders.
Listed skills include Troubleshooting, Linux, Active Directory, Unix, and 34 others.
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Chicago, Illinois, US
Lead all the site reliability efforts and initiatives to enable 24x7 incident management.-Enhance AWS hosted platform performance reliability-Streamline incident management and post-mortem tracking and documentation in JIRA and Confluence.-Utilize and improve observability tooling including New-Relic, AWS Cloudwatch, Looker.-Refine alarming in PagerDuty.
Boston, Massachusetts, US
Manage activities relating to disaster recovery and incident response-Created cross-functional disaster recovery plans and oversaw development of corporate incident response policies and procedures to ensure continuity of business operations-Developed SNYK’s Business Impact Analysis in order to assess key activities, threats, and risks-Prepared for.
Chicago, IL, US
Oversee production deployment management with a focus on site operation reliability through preventative tooling and service risk assessment.-Drive high uptime and site reliability culminating in Peak Week uptime of 99.9901%-Enable 60% reduction of Deploy Moratorium days YoY stemming from year round service risk analysis-Increase automated service health.
Chicago, IL, US
Oversee production operations and incident management with a focus on site operation reliability and uptime through network/infrastructure monitoring and response.-Led reduction in Mean Time to Detect production incident occurrence by 82% and Mean Time to Diagnose production incidents by 65% from 2018-2021-Drove a 92% reduction from all time highs in.
Chicago, IL, US
-Standardized and managed revision and expansion of ongoing operational readiness and holiday preparation increasing purview of risk assessments of production services from ~21% to ~99% coverage-Created closed loop system for production services through lifecycle of inception, launch, sunset, and decommission.-Manage the Americas based SOC team that.
Chicago, IL, US
-Provide frontline support for Groupon Production Operations globally via Nagios, Hipchat, Check MK, Pingdom, JIRA, email and more-Create incident reports which include a summary of events, timeline, and all relevant analytics-Communicate to the business any pertinent ongoing operational issues-Perform DNS and redirect changes to production-Control user.
Chicago, IL, US
-Monitor environment for statistical anomalies that may be caused by stress testing, inefficient batch streams, SQL jobs, or security threats.-Have functional knowledge of servers and JVM's across Sears Online Business Units as well as the network that connects them-Monitor production and staging databases and queries to prevent excessive locking.
Mettawa, IL, US
-Serve as 1st and 2nd level IT support utilizing an enterprise ticket management system-Handle hardware, software, application, and network issues including: ADP payroll system, Lotus Notes, and Adobe products-Image and deploy PC’s for hardware and software upgrades while assisting users in the transition-Manage network requests including internet setup.
Chicago, IL, US
-Maintain Active Directory records of PC’s on the NA Domain and during that time inactive records dropped from 1610 down to 742-Identify and solve multiple errors produced by Windows Management Instrumentation and Microsoft’s System Center Configuration Manager-Work on remote PC’s to solve security issues in addition to improve patching compliance using.
-Conducted complete physical Inventory of warehouse and reduced the actual time to 58 percent of the projected timeline-Maintained and prepared electrical generators and inventory for jobs, including logs of usage-Worked as part of a shifting schedule that required flexibility for short notice set-ups
-Managed bilingual teams for various setups to ensure clients’ needs were met without delays-Worked as part of a team to prepare and organize materials for efficient setups, reducing travel time and on site time
Atlanta, Georgia, US
-Managed cash register and ensured 100 percent accuracy in balancing the accounts-Resolved customer queries and enabled a positive customer-experience for multi-channel orders
Quick answers generated from the profile data available on this page.
Samuel Fox works for Pangea Money Transfer.
Samuel Fox is listed as Site Reliability Engineering | Business Continuity | Disaster Recovery | Incident Response | Change Management | Production Operations | Team Building & Strategy at Pangea Money Transfer.
AeroLeads has found 1 work email signal at @groupon.com for Samuel Fox at Pangea Money Transfer.
Samuel Fox is based in Algonquin, Illinois, United States while working with Pangea Money Transfer.
Samuel Fox has worked for Pangea Money Transfer, Snyk, Groupon, Sears Holdings Corporation, and Brunswick Corporation.
You can use AeroLeads to view verified contact signals for Samuel Fox at Pangea Money Transfer, including work email, phone, and LinkedIn data when available.
Samuel Fox holds Bachelors Of Information Systems: Systems Analysis, Information Technology, Business from Illinois State University.
Samuel Fox is listed with skills including Troubleshooting, Linux, Active Directory, Unix, Sql, Servers, Networking, and Sdlc.
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