• More than 25 years of professional experience in IT areas such as Strategy, Sales, Business, Development and Support; • Strong experience as a manager in using managerial reports as well as in making decisions based on information generated by the ERP/CRM system. Skills in identifying the need of customized routines and cost-benefit evaluation.• Career developed in national and multinational companies such as Lloyds Bank, Unibanco, Credibanco, Chubb do Brasil and others; • Project manager experience using good practices of PMI;• Planning, Monitoring and Process Improvement; • Negotiation and Communication skills, Conflict management with customers, suppliers and employees; • Motivating teams skill in order to achieve corporate goals;• Ease of communication between business and technical teams;• Extensive experience in IT services management to meet needs of business, process improvement and Change Management; • Great ability to manage several projects simultaneously; • Excellent interpersonal skills;