Veeam®, #1 global leader in data resilience, offers innovative solutions to ensure data recovery and availability in hybrid cloud environments, ensuring their security. With a presence in over 30 countries and serving more than 550,000 customers, including 74% of the Global 2000 companies, Veeam positions itself as the key to radical resilience by protecting applications and data across various platforms. Learn more at www.veeam.com

Surelock Technology is a premier value-added reseller specializing in State, local government, and K12 accounts. With a focus in data integration, management, cybersecurity, analytics, and storage Solutions.• Streamline quoting processes to deliver prompt and accurate quotes to customers, ensuring adherence to company standards.• Conducted comprehensive research on accounts to identify key stakeholders and generate interest, contributing to deeper customer engagement and revenue upsurge.• Followed up weekly with MSP customers to proactively addressed customer concerns, ensuring high levels of satisfaction and retention by promptly resolving issues.• Maintained engineer utilization rates at 75% or higher through efficient scheduling and resource management, with regular tracking and reporting to optimize performance.• Developed and refined Standard Operating Procedures (SOPs) and documentation to enhance operational consistency and efficiency.

Transworld is a global network of brokers specializing in the sale of businesses, commercial real estate, mergers and acquisitions, and franchises.• Help buyers and sellers with the buying and selling of small businesses.• Analyze financial statements to determine business value and risk opportunities.• Oversee due diligence process and facilitate negotiations on behalf of client. • Generate leads by networking, canvassing, and relationship building.• Conducted interviews, discussions, negotiations and communicated with business owners and buyers on the phone and in person.

• Manage relationship and communication with international partners, affiliates, and stations.• Coordinate delivery of scripts, schedules, and other program files to international affiliates.• Oversee the quality control and archiving process of translated files and video/audio assets.• Manage relations with vendors and oversee the procuring of technical elements such as tablets and hard drives.• Manage the automation and curation of international social media content

• Successfully managed between 30 and 40 custom merchandise projects weekly.• Oversaw communications between clients and design, production, and sales teams.• Engaged and prospected local business to build relationships and uncover sales opportunities.• Executed project management tasks such as drafting customer quotes, approving vendor pricing, invoicing, and troubleshooting issues related to production, timelines, or service.

• Managed the relationship and communication between NAMB and 250 of our shared servicesvendors, such as Gilsbar, Workday, and Colliers International among others• Supported the Shared Services division in purchasing goods and services by identifying,vetting and selecting suppliers, as well as negotiating terms and rates on contracts• Performed due diligence procedures including but not limited to obtaining multiple bids anddrafting RFI’s and RFP’s to ensure policy compliance• Acted as subject matter expert and provided vision to Technology team on the developmentand branding of our store website• Managed onsite and online stores by tracking inventory, generating monthly sales reports, andproviding customer service to staff and visitors• Responsible for creating and maintaining strict timelines and managing communication tointernal and external support teams to guarantee successful delivery of website projectdeliverables

•Assisted internal teams with recruitment, hiring, and on-boarding of new personnel.•Performed HR tasks such as background checks, phone screenings, interviews, and ledemployee orientations.•Assisted Payroll manager with biweekly payroll review to ensure accuracy and performed basicpayroll tasks•Communicated effectively with candidates throughout the selection process to provide themwith an extraordinary customer service experience•Develop strong skills in multiple computer systems including Office, CRM, Workday, and other information services systems as needed.•Documented and continuously improved processes related to all areas of HR services as assigned.

•Gathered and organized temperature and trending data to better understand customer needs anduncover opportunities for efficiency and savings•Performed after-hours emergency dispatching by documenting customer information andservice requests, and contacting appropriate technician based on location and job scope•Followed up consistently with technicians and customers to ensure customer expectations weremet and issues resolved•Drafted and implemented standard operating procedures for new Honeywell processes and ledkey workgroups during debriefs to develop best practices for upcoming projects resulting inoptimized process workflow

Providing Professional Translation and Interpretation Services in Spanish and French

• Processed new account transactions and assisted clients in their selection of accounts and financial services in both Spanish and English.• Sold financial services to customers on a walk-in and appointment basis.• Promoted business by diagnosing client situation, maintaining good customer relations and referring customers to the appropriate specialist for new services, such as mortgage or financial planning.

•Consistently achieved and surpassed the monthly sales goals•Met and exceeded daily minimum requirement of 3 hours on the phone engaging prospects,exploring needs and offering advice on appropriate software solutions•Met and exceeded company goals of 4 to 5 weekly online demonstrations in Spanish andEnglish to help clients better evaluate software solutions, address questions or concerns andensure customer success and management•Followed up persistently with existing clients to explore opportunities for additional businessand communicate upcoming product development•Leveraged my interpersonal skills and customer-oriented approach to resolve customer issues ina timely manner

Performed data gathering and analysis on issues such as foreign assistance, human rights, drugtrafficking etc and compiled the data in strategic reports that were presented to seniorleadership.•Attended briefings and conferences on behalf of the committee and managed the tracking anddocumentation of business deliverable as it related to projects, policy changes, and internalinitiatives•Translated important documents for Congressmen from Spanish to English and vice versa

•Obtained cross-cultural experience working with Japanese management •Made use of my team-oriented work style to produce quality, zero defective vehicles in a fast-pace, results oriented environment. •While this was an assembly line position, it provided a perfect setting for me to further develop my detailed-oriented and multitasking abilities•Trained new assembly line workers.