• Accountable for all operational elements of the store.• Manage effective labor percentages by inspecting all weekly department schedules prior to posting, trim labor where necessary to meet goal, hold individuals accountable when overtime is incurred.• Review all direct store delivery bills for accuracy. Research and resolve any discrepancies.• Review all accounting paperwork daily. Research and resolve any discrepancies. • Manager store shrink by coaching departments to use all shrink management tools, review markdown/markout reports and use them to target shrink deficiencies, and daily spot check departments for proper dating and rotation of product.• Daily inspect that all associates are following proper safety and security procedures.• Assist the Store Manager in leading store associates in maintaining store conditions daily.• Collaborate with Store Manager on all hiring decisions, coaching opportunities, and disciplinary actions.

- Manage $21MM in total deposits.- Responsible for driving sales, primarily through new client acquisition, and to inspire team to exceed aggressive sales and client service goals.- Recruit, hire and train talented sales professionals.- Coach and develop each team member by customizing individualized action plans that help each grow in their current position as well as develop core competencies for their future career paths.- Ensure that all policies and procedures are followed to mitigate risk to our customers and SunTrust Bank.- Full responsibility for developing and administering budgets, profit and loss, business development goals and objectives, staffing models and schedules, as well as performance evaluations.

As "Face of the Store" I built and strengthened relationships with my customers, and I drove sales through relationship selling techniques. I managed over $500,000 in total accounts while achieving positive profit growth month over month. I coached and mentored my store team to achieve aggressive sales and collection goals.- Opened first TitleMax in Roanoke, VA.- Reached $ .5 million in total accounts in less than one year which is well ahead of new store growth expectations.- Achieved profitability in seven months - two months earlier than company expectation for new stores.- Training leader and training store for the Roanoke, VA area.

• Responsible for 14 direct reports; utilize proven experience in meeting the customers' total financial service needs resulting in greater market share, wallet share and profitability. • Recruit, hire and train talented sales and banking professionals.• Lead and inspire team to achieve aggressive sales and customer service goals. • Individually coach and develop each team member by customizing individualized action plans that will help each team member grow in their current positions as well as develop core competencies for their future career paths. • Ensure that all policies and procedures are followed to mitigate risk to our customers and Wells Fargo Bank. • Full responsibility for developing and administering budgets, business development goals and objectives, staffing models and schedules, as well as performance evaluations.

• Provided service and sales leadership as well as cultural leadership to stores within assigned district. Had 8 direct reports and overall leadership responsibility for 100+ employees and 8 locations.• Worked closely with other district managers and merchandising managers in leading teams to exceed service and culture expectations. • Served as ambassador of superior guest service by delivering brand position to associates on how to best welcome customers. • Assisted store leadership in creating and implementing professional development plans for key associates. • Ensured training was carried out according to standard practices in all departments• Guaranteed certain metrics for stores were met or exceeded, including targets for cash, key performance indicators, and guest service satisfaction results. • Led Fredericksburg district for “most improved cash loss” in Bloom division for fiscal 2008. • Guided project on how Bloom could improve their uniform apparel policy. • Led Fredericksburg store to achieve top gift card sales in Bloom division during 2008 holiday season. • Raised second highest amount in Bloom division for “Helping Kids Bloom” during 2008 holiday season.

• Responsible for driving sales and profits for 9 locations and setting the sales direction for over 160+ employees. • Developed store management team within assigned district to deliver legendary customer experiences in all stores. • Honed business skills of store management team to meet and exceed operational expectations. • As a certified trainer helped each location by providing on-going training and coaching to further develop selling and customer service skills.• Ensured that product quality was maintained at highest standard in all stores, and that product was delivered to customer at consistent high quality. • Delivered expectations on and held store managers accountable to all measurable results, including controllable contributions and profit goals, inventory, staffing, training, employee development and customer satisfaction. • Managed succession planning and staffing of store managers and assistant store managers within assigned district.• Opened 14 stores in several markets in central and southwest Virginia and West Virginia.• Certified trainer of District Managers Store Managers, and Coffee Masters,• Earned Starbucks Eagle Awards for partner development and customer care in 2005.• Developed four store managers to receive Manager of the Quarter award.• Mentored two store managers for promotion to District Manager.• Supervised top region in retail brewing equipment sales in 2006 and 2007.• Led Global Inventory Initiative, designed to streamline ordering, better manage inventory, reduce waste, convert to frozen food delivery, and launch warming ovens.

Managed store locations in Norfolk, Chesapeake, and Charlottesville, Virginia. Lead store operations, staffing, customer satisfaction, product quality, financial performance and team development.

Assisted the store manager in executing store operations. Supervised a team of store partners to create and maintain the Starbucks Experience for customers and partners alike.

Managed staff and created weekly employee schedules. Forecasted daily sales. Met usage and inventory goals. Maintained consistent high quality product for customers.

Provided quality customer service. Assisted patrons with selection of apparel and accessories.

Sailor of the Month - October 1989