Samuel A. S. Email & Phone Number

Fuquay Varina, NC, US

North Carolina, United States

New Jersey, United States

Current role responsibilities include remotely supporting a high volume of calls (700-1,000 + daily requests) directed to the inbound customer service, and a live chat Social Media teams. Support is provided for two separate teams, which include over 35 direct reports. Additionally I consistently exceed monthly, quarterly and annual deliverables while.

Newark, New Jersey

• Staffing, hiring, scheduling, training, skill development and leadership of allhigh volume inbound technical customer experience contact center team.
• Provided feedback to the VP of Customer Experience to identify call trendsand possible product issues for new product launches and existing productsin market.
• Provided leadership reporting to show productivity and opportunities forcontinuous improvement.
• Represented the US Customer Experience Organization, both locally andregionally and acted as a liaison with all Divisions including National teams.
• Organized and managed day-to-day operations and activities of the team toachieve key performance goals while continuing to provide phone supportduring peak periods.
• Ensured end user interactions are addressed in a timely and accuratemanner.

Newark, NJ

Complex consultative sales approach for the legal industry. Assisted in all aspects of document collections including electronic discovery for forensic review. Enabled boutique law firms to compete with major law firm by outsourcing there legal document solutions.

Durham, North Carolina, United States

• Identify and plan differentiated and impactful marketing strategies/materials.
• Drive the implementation of marketing campaigns that meet businessobjectives and drive leads. Direct and support market research collection,analysis, and interpretation of market data for short- and long-term.
• Manage marketing budget and expenditures.
• Maintain brand standards and ensure compliance across all marketing andcommunications channels.
• Identify competitors and evaluate their strategies and positioning and devisecounter-strategies.
• Develop and implement strategic marketing initiatives to drive brandawareness, increase sales, and enhance customer engagement andcommunication.

Morrisville, NC

LocalEdge, a Hearst Media Services Company, is a premier multi-media company leading the transition to web-based advertising for any size business. Our organization has been in business for over 40 years.Through the development of proprietary technology and partnerships with major search engines, social network sites and other leading tech-focused.

Cary, NC

Sprint Corporation, commonly referred to as Sprint, is a United States telecommunications holding company that provides wireless services and is also a major global Internet carrier. It is the third largest U.S. wireless network operator as of 2014, and served 54.3 million customers at the end of the second quarter of 2014.[5] In addition to the Sprint.

Miami/Fort Lauderdale Area

Currently operating as Dex Media. DexMedia is a full-service media company with the expertise needed to integrate marketing solutions that deliver measurable results. By getting to know your business inside and out, we'll create a customized marketing program designed to work best for you. From search to social and every digital solution in between, Dex.

Newark, NJ

RadioShack Corporation (formerly Tandy Corporation) is an American franchise of electronics retail stores in the United States, as well as parts of Europe, South America and Africa. As of 2008, RadioShack reported net sales and operating revenues of $4.81 billion. The headquarters of RadioShack is located in Downtown Fort Worth, Texas.

Bachelor Of Business Administration - Bba, Business, Management, Marketing, And Related Support Services

Hr Management

Religion/Religious Studies

Bible College

Pastoral Leadership