Sam Cho Email & Phone Number

Los Angeles, Ca, Us

Santa Monica, Us

San Francisco, California, Us

San Francisco, California, Us

Partner with the VP of Product for Plastiq Accept program initiatives, quarterly & yearly planningKPI deliverables, and efforts to resolve project conflicts by establishing appropriate resolutionpathsLead a team of cloud infra teams: DevOps & SecOps for security analysis, compliance reports,SOC2Lead the Product and Eng teams for API implementation programs, quarterly goals, tech debtperformance projectsImplemented PMO Strategy cross-functional structure and 2022 roadmap deliverables forcross-functional teamsPartner with the Chief of Staff to support the COO by developing strategic insights on products,customers and markets.Lead various tech stack tools for business systems end to end program strategy

San Francisco, California, Us

Owning the yearly business planning process within engineering, leading conversations with senior leaders to develop concepts for critical initiatives, and developing those into Objectives and Key Results (OKRs) across the organization end to endCross-functional team target of revenue, ROI, risks and challenges through all company OKRsHelp driving key growth from revenue and data BI teams to align with requirements, data layer infrastructure, and key deliverables to each quarterLead and drive QBR on performance management, quarterly deliverables with milestones, yearly roadmap initiatives, and KPI targetsOverseeing 3 Revenue streams of business outcomes for SMB/SS, Mid-Market, and Expansion roadmap end to endMonitor and control the interdependencies within and across programs while creating synergies between interconnected business processesDevelop a program communications management plan and provide frequent communication to stakeholders and senior leaders across departments to align with expectations and key performance indicatorsEnsure program goals and objectives remain aligned to the overall strategic output of the organization by launching program visibility and consistency of practices

Lehi, Utah, Us

Responsible for shepherding desired business outcomes from concept through technology delivery by shaping both business and technical requirements, understanding competitive information, and translating to roadmaps and deliverablesEstimate scope and levels of effort, t-shirt sizing, defined milestones, tracked progress, and managed resources accordinglyDriving cross-team priorities during release planning to ensure the business delivers on revenue targets, high developer satisfaction, and engineering efficiency & innovationDriving SOC1 & SOC2 audit and initiatives with 3rd party vendorsCommunicating with program team members, department leaders, and executivesDrive risk mitigation strategies and issued resolution actions with key stakeholders at all levels of the organizationDeveloped detailed program execution plans and managed all execution aspects, includingprogram interdependencies, progress metrics, testing, deployment, and enablementBuilding a framework to track progress on goals and key performance indicators across engineering to ensure alignment and accountabilityGrooming and prioritizing the backlog, feature backlogs, and roadmap deliverables

San Francisco, California, Us

Apply consistency and best practices through program initiation, planning, execution, and closing phases, enabling business outcomes and benefits trackingWork closely with software engineers, product managers, and other engineering teams to get high-quality products and features through the software project lifecycle (build, test and release on time)Demonstrating the ability to lead extended groups of senior professionals in a matrixed organizationAdministrator for the following tools: Zendesk, Talkdesk, MaestroQA, and OktaManaging multiple projects across the company to provide efficiency in workflows and processesExecuting projects and working closely with IT, Trust & Security, Operations, Customer Success, and Corporate Engineering teams Implementing scrum and agile methodologies to each process and project initiativesImproving efficiency through requests such as onboarding and off-boarding users, troubleshooting, system changes, and addressing system related issuesImproving standards, guidelines, and standard operating procedures for admins and end-users as well as providing education and guidance to team membersProactive planning and execution on improvement projects of system configurations, the candidate/customer experience, or to increase agent productivityAuditing system permissions and settings, monitoring Zendesk workflows and ticket volumes, and managing 3rd party add-onsMaintaining software systems by building documentation, providing internal support, and assisting in cross-functional projects which require software changes

San Francisco, California, Us

San Francisco, Ca, Us

Zendesk Admin instance for the entire company (teams that are Support (both Student and Instructor, Trust & Safety, UFB, Engineering, Product, and Legal)Collaborative projects that impact the Global Marketing Ops (Marketplace, Sales Ops, Biz Ops, Product, and Support teams) Generated a business strategy for growth by 43% Worked with stakeholders including appropriate E-Staff members in the organization on the progress of the project to ensure projects progress on schedule and executed with qualityDeveloped cross-functional organization programs to ensure the highest quality of format of Customer’s stories and their ongoing journey as a userWorked with Marketing and CSM teams to ensure that the Programs we develop for Internal communications at Udemy to the customer are delivered professionally to ensure CSM’s quality of service to the customerDelivering data reports to VP of Engineering, Product, and Marketing for scalability of total active users vs. new users to help plan for pricing of courses, product features, and content

San Francisco, California, Us

Owner of Zendesk Admin instance for the entire company Troubleshoot errors in apps within the Zendesk Apps Framework - Parent and Child ticket set up workflowManaging time sensitive projects with software implementation on strategic rollout phases of software in various teams across the world.Collaborative projects with Engineers and Product that utilize the Zendesk API and requests of analytical technical specs.Creating projects based on the Zendesk implementation for various teams on workflows and utilization Debug HTML, CSS, and Javascript/JQueryCross functional collaboration with Sales, Operations, Engineering, Marketing, and Products teamCreate a detailed work plan which identifies and sequences the activities needed to successfully complete the project.Monitor the progress of the project and make adjustments as necessary to ensure the successful completion of the project.Establish a communication schedule to update stakeholders including appropriate staff in the organization on the progress of the project.Direct and coordinate multiple projects and related to ensure projects progress on schedule.Ensure that the project deliverables are on time, within budget and at the required level of quality.

San Francisco, California, Us

Zopim Product ChampionTroubleshoot errors in apps within the Zendesk Apps Framework. As well as troubleshooting the integrations with Salesforce, JIRA, Shopify, Zopim, and Jira.Filing bugs and troubleshooting the process of JS, HTML, and Ruby within Jira and escalations for customers. Working with customers that utilize the Zendesk API, Ruby and node.js.Troubleshooting and QA on using the Zendesk iOS and Android mobile SDKs.Debug HTML, CSS, and Javascript/JQueryCross functional collaboration with QA, Engineering, Marketing, and Products teamWorking with SSO configurations that utilize JWT, SAML, and OAuth.

São Paulo, Sp, Br

• Oversaw the mobile app development in Objective-C language for development• Built strategic B2C partnerships • QA within X-Code for deploying out builds • Worked with Jira Integration and scrum process

San Francisco, Ca, Us

we're owned by Concur Technologies from February 2011.www.tripit.comwww.concur.comOffer client support to 250+ vendors (domestic and international), and assist 3 mobile team managers for the mobile app (for Android and iOS). Contribute to recruiting initiatives.Assist 3 Mobile Project managers with 10 mobile development projects about future product features and implementations within the app.Offer client support to over 250 top vendors and clients to bridge business relationship for client database within our API. Screened 12 candidate applications for client relation positions, scheduled interviews, and coordinated desk moves after hiring.Interviewed 10 client support rep candidates, 4 of whom were hired for the department.Manage and build client database, making sure our SAAP software syncs with software formats from different companies.Work with 60 engineers and 4 designers to integrate TripIt software into vendor software products, and find opportunities to increase sales revenue.Lead team of 5 trainers for the Client Support Department. Train support representatives on utilizing features with the TripIt app.Develop business-development relationships with new potential clients: CEO’s, VP’s, and other executives of small and medium businesses (SMBs).Utilize SalesForce.com CRM, Zendesk CRM tools, and Jira Trac ticketing system.

San Francisco, Ca, Us

we're owned by Concur Technologies from February 2011.www.tripit.comwww.concur.comProviding substantial growth of research online and in person variables and casesAssisted Mobile Project managers with various Mobile development projects about future product features and implementations.Offering client support with our top vendors and clients to bridge business relationship for client database.Managing our client database, making sure our SaaP and SaaS software correlates with software formats from different companies.Working with different engineers and designers to bring cross platforms within the major vendor software formats and better projection growth of product of TripIt software back end system.Leading a team of 4 people for training on Product side of Mobile Development.Developing business relationships with key businesses of development, growth projections, CEO’s, VP’s, and other executives

Maintained the website function and using XML for coding and clients to further improve our site and functionality. Researched and recommended prices for new products based on goals, forecasting and product profitability – Presented marketing budgets that could guarantee success and prepared monthly revenue forecasts, keeping track of the output.Finished multiple projects of infrastructure layout of the website, mobile site, and the product development of APIs working with PayPal and major Credit Card corporations such as Visa, MasterCard, Discover, and AMEX which help market the growth to over 300% within 2 years after launching. Research of development growth and projection of user ability to adapt to different projects Assisted business owner with all administrative and office management tasks. Scanned for potential candidates, scheduling interviews, finalizing offer letters, and providing training for new hiresHired over 30+ new temp hires over the 7 years of being at the companyGenerated over $1.4 million of net sales in eyewear Sourced through law and business ethics for new employees

Cupertino, California, Us

Generated $1.2 million in sales and business leads for the top 5 stores in assigned region of Eastbay region.Assisted management team members of 15 with East Bay region wide projects between different Apple stores that consisted of hiring, developing a work and life balance culture, and creating innovative ideas for future Apple stores. Developed internal various projects which included: team development, hiring process for Apple Stores, & building software for internal employeesMentored and led a group of 40+ colleagues on relationship management within the work place, consumers, and buyers.Team awarded Apple Store Computer of the year in 2009 based on Customer Service and Sales.

Provided the customer service business side of things and along with managing multiple projects from the VP. Ran business sales reports weekly (net profit, net sales, sale goals, and sell through margins).Set up 10 accounts daily with sales numbers and managed data sales reports for growth margin.Assisted management: CEO, Vice President, and Office Manager with multimillion dollar revenue accounts with domestic and international vendors and marketing cap gross costs.Greeted clients face to face, provided general administrative/clerical support, and office coordination of the facility for customer service.

Was put in charge of all the network computers to fix any issues, showing customer response emails, and networking for future implementations. Assisted the Regional Director of Northern California on how to increase net profit sales up to 40% which brought $700,000 in sales within 3 months.Scheduled on site and off site appointments for District Sales Manager of Northern California.Sold software technology for independent and small businesses to about 40+ companies.Managed B2B and B2C sales for software and consulted clients. Met over 20+ clients face to face to establish a greater pool of network and services.Coordinated the Northwest Region Office with administrative tasks & training new employees.

Miami, Florida, Us

Assisted the Tech Services manager with administrative tasks, scanning and interviewing potential candidates, and assisting with over 20+ projects for the department. Generated over $2.4 Million in sales for over 1 year.Coordinated and scheduled interviews for potential candidates in the job marketLed and trained a team of 5 sales representatives focusing on computer desktops/laptops, cell phones/services, televisions, iPods, and accessories.Sold 2-3 years of extended warranty and monthly Check-In/On-Site Services.Supported Assistant Manager with scheduling, training, and miscellaneous projects.

B.A, Business Management

General Education, General Education; 2006