Samuel Silveous Email & Phone Number

Colorado Springs, CO, US

Colorado Springs, Colorado, United States

- Ensured client satisfaction and quality of service for 40+ companies with 190+ service locations- Strengthened oversight and development of employees while reducing expenditures by transitioning chaplain management from single POC to qualified chaplain coaches- Coordinated development and leadership transition of new division with 0 clients lost.

Colorado, United States

- Recruit, hire, train and manage chaplains.- Maintain client company relationships.- Ensure delivery of services to client companies. - Initiates strategic employee care solutions with the client company leadership.

Colorado Springs, Colorado

- Spearheaded $1M shared facility renovation project coordinating the needs of 7 programs in 3 departments with more than 500 weekly participants; raised $300,000+ in less than 6 months.- Implemented parent training program; delivered to 200+ parents with a 95% completion rate.- Directed recruitment, training, deployment and ongoing support for 200+.

Colorado Springs, CO

- Developed and executed initiative to combine departments resulting in reduction of 750 man-hrs/ year- Revitalized 4 core programs for kids and teens, with 100+ volunteers, resulting in 50% increase in attendance and 80% reduction in volunteer turnover.- Oversaw the planing and execution of 4 annual events on and off campus coordinating the efforts of.

Cheyenne Mountain Air Force Station, CO

• Quality Assurance manager for more than 200 Information Technology contractors providing mission critical IT support. Acted as the critical link between the government and the contractor ensuring contract compliance.
• Conducted regular evaluation and reporting of contractor performance.
• Ensured government projects and agreements did not violate contract terms.
• Coordinated rewrite of the $1.5 billion contract for the first time in a decade.

Cheyenne Mountain Air Force Station, CO

• Oversaw all training, evaluation and certifications for 30 U.S. and Canadian military systems controllers.
• Directed and implemented training and certification programs.
• Identified training requirements and developed supporting training materials.
• Collaborated with Systems Controllers to develop appropriate training material based on real-world scenarios and needs.
• Established the use of tools and procedures to identify and correct deficiencies in the training and education processes.
• Designed and conducted oral, written and practical examinations for evaluation and certification of Systems Controllers.

Cheyenne Mountain Air Force Station, CO

• Responsible for all actions performed by the Systems Operations crew of 6-8 people of varying ranks tasked with providing uninterrupted support of North America’s Missile, Air and Space Defense mission systems.
• Directed and coordinated the actions of 14 work centers around the world to ensure mission continuation and restoration.
• Conducted and documented certification training in preparation for initial certification testing and annual recertification of all crew members.
• Collaborated with NORAD and NORTHSPACE commanders and decision makers with regards to system availability and mission impact.