Community Food Networks- Developed the CRUD endpoints for Users, Fridges, and Food Items using FastAPI and PostgreSQL.- Engineered the front-end for the Fridge list, Fridge detail, Add Fridge form and Fridge Check-ins list screens using React and Tailwind CSS.- Leveraged React Hooks, such as useState and useEffect, to efficiently manage component state and reduce code complexity.

- Created functionality using Python for users to create teams and invite other users to join those teams so that they can align on project scope and execution.- Implemented strong password validation on the signup form using Django 4 custom validators to increase user account security.- Built dynamic progress bars for projects using Bootstrap 5 so that users can visualize the completeness of their projects.

- Introduced automated processes throughout the customer support and engineering team workflows using Jira and Zendesk to increase the efficiency of interactions and reduce resolution time of customer issues.- Implemented and administered a modern SDLC in Jira for the product, engineering, and customer support teams.

- Designed and implemented the software bug escalation, incident response, and technical writing processes to improve the customer experience.- Codeveloped a feature release strategy in partnership with Marketing, Product, and Engineering that reduced the support ticket rate from 2.2 tickets per customer account per month to .65 tickets per customer account per month in a 6-month period.

Dutchie is the cannabis industry’s leading and fastest-growing e-commerce provider, powering online ordering for the top dispensaries throughout the United States.

Grew Revenue 196%Grew Earnings 128%Grew Headcount by 309%People Operations:- Recruited 50+ employees, including the recruitment and direct management of the agency’s Leadership team.- Indirectly managed team of 45 US and 15 APAC.Consultation and Implementation:- Product managed all web apps & custom integrations created by Salted Stone. - Was primary solution architect for marketing, sales and service operations engagements.Business Operations: - Architected, pioneered and backfilled myself to build out the following departments:- Client Services, Content, Strategy, People Operations / HR, Training and Development, Technical - - Marketing, Solutions Architecture, Sales Operations and Business Development.Mergers: - Starting with the merger of Salted Stone and Brand Manager (based in Sydney, Australia) I worked closely with my counterpart in Perth, Australia on the merging and standardization of processes and quality of service on a global scale. - Was the key stakeholder (outside of the business owner) for the evaluation and exploration of other merger and acquisition opportunities.

We are a boutique digital agency. We offer marketing strategy, design, video, frontend and backend web work, search, inbound and analytics solutions. Our team is seasoned and 100% in-house. We specialize in providing customized programs, and are nimble/flexible in servicing our clients' needs.

Curious Mediums was a Los Angeles-based consultancy that worked with SaaS businesses on their marketing and sales operations.

● Program managed the design and development of HubSpot's documentation and support website.● Wrote and maintained all of HubSpot's inbound marketing and software documentation.● Worked closely with product management, support and product marketing to create how-to videos for tools in the product.● Served as Community manager of the technical categories of HubSpot's customers and partner forum.

HubSpot's first Product Expert.Implemented the HubSpot - Salesforce integration for hundreds of HubSpot customers. Worked closely with the user experience team.Product managed an onsite Event Tracker mobile application.Average customer rating of 9.2 out of 10.Over 3400 customer issues resolved.