Samuel Skiba Email and Phone Number

• Facilitated alignment of corporate initiatives and directives among 12 Operating Directors and 4 Regional Coaches, ensuring meticulous attention to detail and accountability in in-field operations to support coaching efforts and operational excellence.• Provided comprehensive debriefs to the COO on in-field metrics and standards including culture, cleanliness, sales, PC, Invoices, and other key areas, informing strategic decision-making and guiding company direction.• Mentored and counseled over 60 managers on areas of improvement, addressing management and team member concerns related to workers' compensation, documentation, onboarding, hiring, and termination processes.

-Provide guidance and support to operational leadership on matters related to employee relations and engagement with the aim of enhancing organizational culture and team morale for a workforce of over 5,000 individuals.-Lead an employee-centric team dedicated to advancing diversity, equity, and inclusion across 62 locations by implementing employee resource groups and employee assistance programs.-Conduct impartial investigations of both internal and external conflicts, ensuring that resolutions align with company policies and standard operating procedures (SOPs).-Strengthen senior leadership involvement in Human Resources by conducting store visits and actively engaging with our teams to foster an open-door and corporate atmosphere.-Revise outdated policies and take the lead in launching new initiatives such as relocation, relief, and the Paid Family and Medical Leave Act (PWFA).-Develop practical and updatable data models for analyzing the organizational structure, compensation, and management audits to gain deeper insights into the company and its resources.- Review and provide leadership training for team leads and managers to ensure compliance with PDQ specifications and reduce turnover.

Title: Quality Control Audit Manager - Lead communication for scheduling and updating SOPs with senior leadership- Improve communication and create a network between PDQ Corporate, Raymond James Stadium, Amway Center, Amalie Arena, Tampa International, and Charlotte International.- Understanding and implementation of company standards and in field coaching- Teaching new and diverse groups of 30 or more members proper procedure and details to ensure the same quality no matter where you go.

Title: PDQ Manager - Oversaw store operations including but not limited to: inventory, invoices, transfers, onboarding, operations, truck orders, marketing, and outreaches-Ensured PDQ standards of quality, cleanliness, and guest satisfaction were all being held above expectation- Marketing Ocala PDQ for sponsorships or catering events- Placing people where they are best, and helping them grow in any areas they wanted to explore

Elected to direct professionally-focused events for Phi Chi Theta members.